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Engineer Customer Service

Location:
San Francisco, CA, 94102
Posted:
October 17, 2018

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Resume:

Charles A. Armstrong II

Cell: 415-***-**** Google: 831-***-**** email: ac7evt@r.postjobfree.com

Linkedin:ChucksArm

Experience

March 2017- March 2018 Symantec /DigiCert Mountain View, CA

Senior Operations Engineer/Application Support Engineer

● Setup and Maintained an internal development,pilot, QA, and Production java based environments for web/e-commerce sites & application back-ends

● Designed a HA Virtual Server environment in Hybrid VmWare/Datacenter

● Maintained Akamai CDN for All Edge Location Caching of Site for reliability across globe to improve geo-tagged Performance Availability

● Implemented robust monitoring solution using latest technologies (NewRelic, Logger, Splunk, Pagerduty, Pingdom)

● Configured different Nagios checks and alerts to ensure each customized server was effectively monitored based on the needs/workload of particular application group (ie correct/unique ports and services)

● User access and auditing to ensure high security standards across multiple AD zones.

● Worked closely with engineers to ensure proper and timely release schedules and goals were met on, if not, ahead of scheduled release date.

● Worked with customer support and technical support to validate the successful implementation of new software releases and system patch updates.

● Configured F5 Networking devices to route traffic to backup and failover systems quickly and efficiently in times of service outages and/or degradation.

● Using the Atlassian family of products, ie Jira, Confluence, etc.. kept meticulous documentation of proper protocol and procedure on any new server/service rollout

July 2015- DEC 2015 Davis Industries Hayward, CA

Senior Dev-OPS Engineer

● Setup and Maintained an internal development LAMP environment for web/ecommerce development

● Designed a HA Virtual Server Cluster in AWS

● Setup CDN for All Edge Location Caching of Site for reliability across Geo-Location Performance Availability

● Used CDN to deliver multi, site –cross platform systems via single domain (legacy vs updated versions of softare&hardware)

● Configured ELB and Route 53 for Load Balancing and Inter-Region Failover

● Developed Architecture of Systems for Mobile App Development

● Setup RDS with Aurora/MySQL across Multi-AZ

● Setup VPN access using EC2 and L2TP for secure access with HA-Proxy Transparent Proxy Server for access from multi VPC VPG

● Configured numerous S3 File Storage for direct and indirect access by Servers internal and external

● Setup Continuous Integration/Delivery system using Jenkins, Git, Code Pipeline, & Code Deploy

● Created Baseline Puppet System and Infrastructure, based on keys and transactions across internal subnet with no external access.

● Used API systems (apigee) to help monetize ecommerce site

● Implemented robust monitoring solution using latest technologies (NewRelic, Logger, Splunk, Pagerduty, Pingdom)

July 2014- Mar 2015 Aljazeera Plus (AJ+) San Francisco, CA

Senior Dev-OPS Engineer/LAMP/Linux & AWS Systems Administrator/

* Won 2014 WEBBY Award

● Setup and Maintained an internal development LAMP environment for web/ecommerce development

● Designed a HA Virtual Server Cluster in AWS

● Implemented Automation Technologies including Docker Containers and Jenkins/Maven

● Implemented Configuration Management tools utilizing Puppet to streamline Continuous Integration

● Setup CDN for All Edge Location Caching of Site for reliability across Geo-Location Performance

● Configured ELB and Route 53 for Load Balancing and Inter-Region Failover

● Developed Architecture of Systems for Mobile App Development

● Setup RDS with PostgreSQL for multi-site consolidation

● Setup VPN access using EC2 and L2TP for secure access

● Confuigured numerous S3 File Storage for direct and indirect access by Servers internal and external

● Worked with Hosting partner to setup Token Authentication system for our AWS services

● Setup Mobile Application Development for AJ+ Mobile App

Aug 2013- Feb 2014 Pathways F.K San Francisco, CA

Dev-OPS Engineer/LAMP/Linux & Windows System Administrator

● Setup and Maintained an internal development LAMP environment for web/ecommerce developement

● Configured internal Mac and Windows systems to work with Linux and Windows Server

● Managed PBX system for remote and internal employees.

● Worked with Datacenter and Managed Hosting to migrate from internal systems to Production Servers

● Maintained 99.9% availability working with Hosting Partner to ensure reliability of site and donations

● Worked directly with Executives, Directors, and Board Members to ensure all projects were completed on time and met all expectations

● Setup a Secure Network share file-system that was accessible from both internal and external systems using Cisco VPN software and client

● Worked with Hosting partner to setup Token Authentication system for our hosted internal services

Mar 2011- Nov 2012 Datapipe, Inc. San Jose, CA & Austin, TX

UNIX Systems Administrator

● Worked directly with clients to directly oversee their technical needs as an outsourced solution

● Developed and Configured numerous LAMP environments with High Availability (HA) and Redundancy (Linux Apache MySQL PHP)

● Troubleshot various issues as they would arise in various UNIX based platforms and software titles, including RedHat, Debian, CentOS, FreeBSD, Ubuntu,Solaris

● Directly Managed DataCenter Technicians to perform Hardware & Software tasks

● Updated & Maintained high security standards based on published vulnerabilities

● Upgraded system and third party software from source and package management utilities

● Worked in Virtual Environments (VMWare Suites, Virtual Box, XenServer)

● Trained with Puppet Engineers in creating cookbooks, executing and maintaining/managing multiples node with the puppet language and modules

● Maintained Hadoop systems and hardware for larger clients needing high availability and massive scalability with redundancy. Checked system for errors and when located promptly replaced drives and reconfigured hardware to incorporate new HDFS

● Used a customized Nagios based monitoring system to alert & create tickets when various levels of errors occurred on our systems.

● Configured different “checks” to ensure each customized server was efficiently monitored based on the needs/workload of particular setup.

● Utilized Amazon Web Service (AWS) including EC2 in order to maintain, configure, and install/scale servers and systems in the Amazon Cloud – Datapipe Managed AWS

● Used HP Array Configuration Utility CLI (hpacucli) for Linux to manage and configure storage array on physical systems

● Excelled in Customer Service reviews with respect to Customer Satisfaction with Performance

Jan 2009- Mar 2011 Comcourse, Inc. Santa Cruz, CA

Dev-OPS Engineer/IT Manager/Assistant Director of IT/ System Administrator

● Promoted From Tech Support to IT Manager within 2 years

● Worked with Senior PHP Developer on Deployment and Software Management using Jira and Subversion for versioning repository

● Managed Team of Tech Support Agents to provide 24/7 coverage to our clients

● Grew the department from 2 employees to 10

● Setup & Installed Systems multiple platforms (Linux – RedHat & CentOS, Mac- OS X, Win – Win XP, Vista, 7 and Server) as needed for company employees and servers

● Managed In-House VoIP system for Local and Remote employees with SIP Phones

● Implemented Sharepoint system for company, migrating data from multiple locations into centralized Sharepoint System

● Worked in a LAMP environment (Linux Apache MySQL PHP)

● Worked in Virtual Environments (VMWare, Virtual Box, XenServer)

● Setup, Configured, and Maintained Asterisk PBX on Centos 5.5

● Configured Proprietary LMS Software based largely on the Moodle platform, including SCORM and PHP with a MySQL Database.

● Configured redundant (master and slave) MySQL database and would troubleshoot the database as needed using command line and GUI interfaces.

Apr 1997- Jan 2011 Providence Opportunity Program San Francisco, CA

IT Specialist

● Registered Domain and setup Apache Webserver, MySQL, and PHP on Centos Server

● Oversaw the hardware setup and distribution of recycled computer systems

● Maintained the systems at remote locations.

● Oversaw the payroll and HR department

● Setup and worked with Quickbooks and MS Excel in Accounting and Budgeting

Feb 2007 – Dec 2008 Travelodge Airport North South San Francisco, CA

Front Desk/Auditor (promoted to Help-Desk)

● Promoted to Wireless HelpDesk and Satellite TV Support

● Front Desk Check-In / Check-Out

● End-of -Day Cash/Credit Balances, Audit Reports, and Financial Ledgers

● Answered to the needs of hotel guests, took phone calls, made reservations

Jan – Nov 2007 ClickAway, Corp. Campbell, CA

Computer/Network Technician

● Built and maintained LAN for Private and Commercial use.

● Maintained Computers, Servers, Cisco Systems, and UNIX systems for Businesses in San Jose area

● Diagnosed and repaired any technological problems brought in by customers

Feb 2004 – Dec 2006 Trader Joe’s San Francisco, CA

Crew Member

● Night Shift Stock Crew

● Ordered Product for various different sections of store(ie frozen, fresh, diary, etc..)

● Front End Cashier

● End-of -Day Cash/Credit Balances, Audit Reports, and Financial Ledgers

● Responded to the needs of customers, answering questions about products and directing people to proper locations

Aug 2002- Jul 2003 JUMP Academy San Francisco, CA

IT/Network Specialist

● Designed and Maintained school network in classrooms and in Computer Lab

● Resolved teacher/administrative questions involving the setup and maintenance of various technologies

● Taught students how to interact with new technologies

Certifications

2017 Amazon Web Services Sys Admin Cert (Re-Certify)

2016 Cassandra NoSQL Cert

2013 Amazon Web Services Sys Admin Cert

2012 Red Hat Linux System Admin

Education

2017 Educore/ CodeAcademy San Francisco, CA

● Online courses with specialty in Ruby scripting proficiency

● Puppet module creation instruction

● Puppet installation and configuration instruction

● O’rielly Cassandra Database Systems Administration Coursework (DataStax)

2010 Cabrillo College Linux Program Santa Cruz, CA

● Completed Linux System, Network, & Security Admin Classes (CIS 190,191,192)

● Worked in collaboration with partners to complete tasks including full setup of multiple distributions of Linux

1999-2003, 2007 UC Santa Cruz Santa Cruz, CA

● BS Computer Engineer Major

● Worked in the MCSE center as a science and computer tutor.

1995-1999 Lick-Wilmerding HS San Francisco, CA

● Founder of the WebClub, Robotics Club, AP Computer Science

● Honors/AP classes, MVP Varsity Lacrosse



Contact this candidate