Results-driven, detail-oriented, and multifaceted professional with more than 15 years of experience in the IT industry; complemented with hands-on background in program and project management, personnel administration, operations management, and customer relations. Goal-driven and performance-focused individual, with proven track record of success in managing and coordinating project implementation within established deadline, specifications, and budget. Expert at identifying project requirements, tracking budget expenses, processing statement of work, and managing project plan. Armed with excellent communication, presentation, problem-solving, prioritization, and time management skills; effective at coordinating and establishing positive working relationship with clients, vendors, project managers, and all levels of individuals.
Customer Relationship Management
Reliable Mobile Labs Tempe, AZ
IT Coordinator 2017 – Present
Develop, document and adhere to a clear Project Management Plan.
Effectively administer projects through appropriate deployment and use of human, financial, material, intellectual and tangible resources to ensure delivery of business benefits of the areas of expertise.
Develop a detailed scope and be able to subdivide the project work into smaller more manageable components.
Define, sequence, estimate resources and activity duration in order to develop a baseline schedule.
Guide, inspire and motivate team members and other project stakeholders.
Project plans incorporated industry software for deployment on RML infrastructure platform.
Sourced, negotiated and collaborated with outside vendors.
Wells Fargo Charlotte, NC
IT Coordinator Nov 2016– Sept 2017
Utilized Microsoft Project Server knowledge and expertise in administering the IT project managers’ project plans.
Demonstrated expertise in heading the Project Management Planning for the ACC Project, as well as in accomplishing security patches for 7000 servers’ applications.
Determined and processed project requirements, business case, and statement of work including project plans and budget.
Recognized and resolved issues while completing projects in accordance with the set-forth schedule and deadline.
Solely led Project Team in sourcing, negotiating, and collaborating with outside vendors.
Sun Home Communities Financial Scottsdale, AZ
IT Coordinator Apr 2008– Aug 2016
Actively organized and participated in daily and weekly organizational meetings to ensure project execution and completion were in accordance with the set timeline.
Held responsibility in preparing bid and request for quotation (RFQ) as needed.
Managed and maintained vendor and third party relationships.
Performed key responsibilities including reviewing project deliverables, minimizing scope creep, providing recommendation for process improvement, and formulating solutions for complex project issues.
Instructed, motivated, and developed knowledge on project management principles of each IT Team member.
Assumed full accountability in handling, developing, and maintaining detailed project plan while ensuring compliance with clients’ requirements, completion of project within specified scope, schedule, deadline, and budget.
Expertly managed and accomplished eight infrastructure and integration projects in Systems Transformation Project.
Earlier Positions Held:
National City Bank Cleveland, OH
IT Project Manager
Accenture Cleveland, OH
NCR Corporation Dayton, OH
Technical Account Manager
Facilitated the implementation of point of sale (POS) for 800 Firestone stores and 2100 Sherwin-Williams stores through NCR POS solutions.
EDUCATION AND CERTIFICATION
Mercersburg Academy Mercersburg, PA
Bachelor of Science in Information Technology
University of Pittsburgh Pittsburgh, PA
(Dates furnished upon request)
Microsoft Project Server Certified, Wells Fargo
Technology Project Management (TPM), Wells Fargo
Sales Management Training, NCR Corporation
Project Management Institute (PMI)
Microsoft Windows Apple OS UNIX LUNIX MVS Android Google
MS Project Professional and Server MS Office Suite (Word, Excel, PowerPoint, & Outlook) Lync SAP R3 POS Accounting SEO SharePoint Analytics ITEL Smartsheet Agile
Intel AMD Apple HP Dell Sandisk EMC Seagate PCs Cell/Wireless PDA & Tablets Network & Wireless Printers POS IBM Mainframe Cisco Routers/WIFI Cabling