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Customer Service Desktop Support

Abington, MA
October 17, 2018

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** ***** ***-***** ******* experience, strong at Adobe Photoshop retouching and RGB color workflow.

Strong information technology professional skilled in Customer Service, Advertising, Account Management, Business-to-Business (B2B), and Strategic Planning

Experienced System Administrator with a demonstrated history of working in the printing industry



Web Page Development: CSS3, PHP, JavaScript, HTML5

Adobe Creative Suite

Database: MySQL

Programming & Script Language: Apple Script, Visual Basic

Mobile Device Management: JAMF Pro (Casper Suite), VNC, VPN, Citrix


5/18 – 7/18 Insight Global, MA

Desktop Support Project

Working with CCS (Correct Care Solutions) project to go into 14 different medical facilities for the Massachusetts Department of Corrections and replace their computers and printers with new equipment, as well as troubleshoot this hardware and their network.

11/98 – 11/17 Quad Graphics Inc, Randolph MA

System Administrator / Software Engineer (12/14– 11/17)

America second largest provider of print and multichannel solutions.

Created and maintained MySQL database production tables on a regular basis.

Database web page development and maintained with CSS, PHP, JavaScript and HTML code for sales and administrate data collection reports.

Installed and configured new hardware and software on Mac OS X and MS Window devices.

Worked with other members of an IT organization to ensure timely resolution of employee issues.

Installed the new printer and troubleshoot the printer error.

Desktop and MS server support with remote computing technologies including VNC, RDP, and VPN.

Managed and administrated the JAMF Pro (Casper Suite) architecture and global infrastructure including distribution points.

Developed and managed Automatized work-flow with AppleScript in the mac server.

Implemented and managed issues for OS X systems from hard drive encryption (FileVault) and time machine backup.

Mac Specialist (11/98 – 12/14)

Improved and enhanced clients print and web images with Adobe Photoshop.

Scanning and converting customer’s photos and swatches to digital format.

Color correction, retouching and matched to the client’s actual products and swatches.

Develop software applications for Adobe Photoshop automate workflow with JavaScript and AppleScript.

Over 80 images retouched and edits weekly followed by the customer markup instructions.

Develop URL code and manage dynamic imaging with Liquid Pixels server.

Preflight all supplied files using appropriate software (InDesign, Photoshop, Illustrator, etc.)

7/97 – 5/98 SIBY International Computer Corp. LA

Help Desk Support

Provided Help Desk support to all clients.

Analyzed and solved basic database program error, printer problems, and network faults.

Help design and maintain the company website.

6/94– 7/96 Chef Chang’s House, MA

Assistance Manager

Supervise and train team members, maintain appropriate inventory levels, ensure customer satisfaction and implement quality improvements.

9/92 – 7/96 Suffolk University

Computer Lab Assistant

Assisted students with computer difficulties.

Kept all lab equipment running properly.

Maintain a simple database for school.

Answer questions for professors with simple network problems.


1992 – 1996 Suffolk University

Bachelor's degree, Computer and Information Sciences

Database Management Systems, Systems Analysis, and Design, Management Info Systems, Business Finance, Basic Networks & Telecommunication, Systems Prototyping Project.


1999 – 2000 Boston University

Client/Server Application Development, Computer Software and Media Applications

Gained experience as a software developer in designing, creating a client-server application using SQL, Oracle, Visual Basic, Power Builder, HTML, JavaScript



English, fluent Chinese (Cantonese), native Chinese (Mandarin)

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