Obtain a position that will foster growth for myself as well as my employer while utilizing my skills in a technical environment.
AT&T Construction and Engineering OPT - Technical Field Services Fiber Optic Splicing Technician Team Lead 7/2016 – Present
Responsible for building Fiber Optic plant from central office to termination point for Multiple Dwelling Unit buildings as well as business clients for AT&T Giga Power build. Daily job functions include leading a team of technicians working with specific design parameters and constructing plant to match plant specific objectives. This includes placement and splicing of single mode fiber optic cables from 288 to single 900-250 um cables.
Proficient at interpreting current design prints and implementing standards (GEO 95 – 128 as well as AT&T standards) as applies to current build. Fiber Optic equipment such as Fiber Optic Fusion Splicer (single and ribbon), OTDR (Optical Time Domain Reflectometer) as well as light source and power meter to confirm power budget loss and end of line values once build is complete.
Commercial Services Installation Supervisor / OC Communications 2/2015 – 9/2015
Manage contract installations for the greater Sacramento area pertaining to Comcast Business Services. This is described as installations of Comcast Business Class Voice, Comcast Business Class Internet and Comcast Business Class Video to small to medium sized businesses. Functions included providing these services to customers with existing providers that are transitioning and integrating local systems (PBX, POS, ISP) to a primarily IP based Comcast HFC network. Mostly focusing on ensuring customer satisfaction through professionalism, proficient technical completion, accurate troubleshooting, customer education and timely follow through to customer post installation inquiries.
Responsibilities include; Quota and routing management based on forecast installations and staffing; Implementing policies and procedures to ensure compliance with installation practices as well as local and state codes; Perform Quality Assurance checks onsite daily to ensure such practices are met or corrected immediately via technician coaching and training.
Advance Technical Trainer / Comcast University 6/2001 - 3/2013
Facilitate blended learning environment for all levels of technical employees. Successful in developing participant competencies to increase performance as well as meet expectant compensation requirements for the following skill areas.
Comcast University safety programs to include General Safety and Defensive Driving courses.
Communication Tech level 1-2: Product knowledge including Video, Internet, Telephony and Alarm products. Installation and maintenance of all lines of business to include installation design of residential and commercial construction. Customer education focusing on customer first philosophy and first call resolution.
Communication Tech level 3: Deliver product specific content for all products focusing on advance troubleshooting techniques centered around performance testing on the (HFC) Hybrid Fiber Coax plant. This to include RF system design, mastering test equipment used in the broadband plant, setting up and troubleshooting networking components of all customer premises equipment including Windows and Macintosh operating systems. Telephony twisted pair technology troubleshooting and maintenance in the residential and commercial environment.
Communication Tech level 4: Advance system design of HFC plant including powering, unity gain RF, and fiber optic loss budget. Fiber optic restoration: Fiber optic theory and physical construction of fiber optic plant encompassing building a fiber optic ring in a hands-on classroom environment. Set up and maintenance of active and passive equipment as well as troubleshooting the HFC plant up to and including signal impairments and plant longevity.
Sales Trainer Specialist / Comcast University 5/2010 – 3/2013
Deliver sales learning curriculum and programs in a manner which drives a consistent learning experience, a superior customer experience, and build workforce capability to drive effectiveness and increase productivity in a sales environment.
Focused on return on investment using performance metrics to identify areas of needed improvement.
Network Maintenance System Technician Advance Tech AT&T Broadband – Comcast Communication 8/1998 – 6/2001
Responsible for the design and maintenance of Hybrid Fiber Coax plant from Customer Premise Equipment to Head End including Node Health specializing in signal analysis and Proof Of Performance testing for FCC compliance. Performed standby with great success in troubleshooting all aspects of RF plant, forward and return path spectrum, this to include DOCSIS 3.0 as well as QAM technologies using MER, BER with FEC. Versed in optical plant from Head End to node in theory and practical application of fiber restoration techniques.
Installation Supervisor Telecommunications Inc. – AT&T Broadband 1/1997 – 8/1998
Responsible for running installation crew encompassing routing, customer escalations and managing up to 15 installers at any given time.
Advance Installer Telecommunications Inc. 5/1993 – 8/1995
Perform residential installations on the broadband plant.
Sales College certified from Comcast University Sales College 2012
NCTI/SCTE Advanced Broadband Technician courses 3/2003 - 2013
Qualified Safety Trainer (QST) 12/2012
Qualified Safety Trainer for General Safety and Defensive Driving courses
Level 1 Trainer Certified 3/2001 – 5/2006
Level 1 certification in adult learning principles per Comcast University specific qualifications