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Social Media Support

Location:
Edison, NJ, 08817
Posted:
October 17, 2018

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Resume:

Abdul Saleem Raza

Wildberry Ct Edison NJ ***** 732-***-****

Email: ac7ett@r.postjobfree.com

CAREER PROFILE

Technology planning/support professional with comprehensive large-scale management and operational experience in diversified technologies. Highly skilled in the areas of IT planning implementing Support and managing new and existing Information systems/technology services, transforming of program related services to core business. A high performing executive with a strong background of ERP/LAN/WAN implementation and support. An outstanding history of managing projects from initial conception, through development to implementation and bringing Mission-Critical projects on schedule and within budget. Experienced in establishing productive relationships with partners and customers.

AREAS OF EXPERTISE

IT Management

Educational Technologies

Facilities/IT Services Management

Project Delivery and Training

Consultant Technology Services

Systems Integration

Business analysis, requirements

gathering from clients

Infrastructure Consolidation and Optimization

Advantage Engineering Associate (Kapsch Project)

Engineer-IT Systems 2017-2018

System Admin

Supported customer requirements and Engineering/software teams to achieve design goals

Implement, troubleshoot, and support systems and networks

Contribute to test plan development for system, network, and component performance

Support to System installation planning and execution

Installation/configuration/Testing/ Scripting and support of Dynac Enterprise Resource Management (ERP) and configure to communicate with other Devices.

Produce and maintain Bill of Materials with all hardware and software components for TCS and ITS system.

Create and maintain control systems for intelligent Traffic/Transportation devices

Installation configuration and administration knowledge of Microsoft windows servers

Working knowledge of AWS/virtual machines and active and standby servers.

Bristol Myers Squibb

ESP Consultant/Technology Services 2016-2017

Deployment/Management new workstations/laptops and troubleshooting; installing operating systems, applications, drivers, configuring hardware/IT Network and applications passwords.

On site upgrade for BMS staff; refreshed over 2,500 laptops for windows.

Supported clients with various IT services including LAN/WAN network, Cisco VPN, advanced level of support for Microsoft Office 2007 and other software particular to their own department.

Respond to end-user service requests and resolve trouble tickets to maximize system uptime.

Deploy new workstations/laptops and troubleshooting; installing operating systems, applications, drivers, configuring hardware and applications passwords.

Supported hardware and software roll-outs for corporate clients performing desk side support, installations, configurations, ghosting and software upgrades/troubleshooting. Provided desk side support to end-user during and after rollouts.

Successfully assisted in asset management/backup/restore; tracking all new and old hardware.

The Unity Education and Training

Manager/Supervisor-Information Technology Services 2014 – 2016

Provided Project Management and Helpdesk/Infrastructure Support for users and servers (Active Directory/Window Servers/Exchange Server) and working knowledge of Network equipment.

Worked within a team to ensure the availability and performance of IT Network/Network Security equipment, server infrastructure and related IT infrastructure for all users.

Setup an effective applications deployment for Student Services and Support model across all the areas of the business (SIS/CRM/SRS/STEM) to achieve greater function efficiency/fault tolerance to support Students and Faculty and business needs.

Chaired IT purchasing committee to purchase capital IT equipment more than 20 million and worked with various vendors CISCO/Lenovo/Dell/IBM/HP/Oracle/Banner/Microsoft/Aruba/Mitel/Avaya, managed IT tenders/rfi/contracts and annual consumable/capital budget.

Provided timely 24/7 support and troubleshooting with respect to any issues raised by students and staff concerning IT infrastructure and program specific software.

Worked with the Educational Technology/STEM unit to facilitate the integration of IT into the instructional portal.

Source, interview, screening, mentoring, recruiting, training & monitoring the performance of team members to ensure efficiency in operations, ensure efficiency in operations meeting individual and group targets, created and sustained a dynamic environment that fostered career development opportunities

and motivated high performance amongst the team

Setup up the facilities/operational structure and process flow for continuous monitoring and operational efficiency.

Provide business developments leadership in engaging with both government and private sector to secure training contracts.

Played an active role in managing business relationships as well as technology

Deployments for government, corporate & education sector

The Higher Colleges of Technology/CERTSOFT

Head-Information Technology Services 2006-2014

Provided Enterprise Helpdesk (ITIL based) Support and troubleshooting/PC diagnostic/Incident management for windows7/10/Mac for over 10,000 End-users (students/Faculty) across multiple remote campuses.

Managed IT assets/inventory/contracts and annual consumable/capital budget to purchase IT equipment.

Led the IT/education technology department across multiple functions of software development, IT datacenters support, backup and disaster recovery, IT network/wireless/security infrastructure, IP telephone, Microsoft windows server, VMware and storage and Tape backup, IT helpdesk, telecommunication, CCTV, multimedia/AV, Apple TV's, SMART Boards, projectors testing new technologies, facilities planning and support.

Led a team of over 50 members and 10 nationalities.

Industry Relation and Project Management

Managed Certsoft (Center for excellence research and training) the technology focused business wing of the Higher Colleges of Technology.

Successfully created business through the provision of technological services/Technology consultancy to various government departments.

Introduced new technologies to the government sector through advanced supplier network.

Planed, prepared and reviewed deliverables in various forms including written reports, presentations and discussions with clients.

Completed Software/IT Infrastructure related projects active/passive and collaboration solutions wireless IP surveillance, cctv, call center, data centers..

Working Knowledge with IT networking and network equipment in data centers.

The Higher Colleges of Technology/Abu Dhabi Men’s College

Supervisor-Information Technology Services 2001-2006

Supervised the team of implementation of a quality assurance/enhancements and upgrades to improve performance for network infrastructure/program specific software and related services to IT infrastructure

Worked with the IT Services teams at Central Services on WAN/ERP/and other IT related issues hosted centrally

Worked with the Educational Technology unit to facilitate the integration of IT into the instructional portal.

Team leader for the team of managing existing HCT websites and social media accounts and worked with department stakeholders to ensure the accuracy of online content.

Managed IT contracts and annual consumable/capital budget

The Higher Colleges of Technology/Abu Dhabi Men’s College

Coordinator-Information Technology Services 1994-2001

To ensure the availability and performance of network equipment, server infrastructure and related IT systems for all users.

Provided timely support and troubleshooting with respect to any issues raised by students and staff concerning IT infrastructure and software; assigns support staff to service requests as required.

Team leader for the design, implementation and management of the college's network and server infrastructure

Team leader for the team of implementation of a quality assurance/enhancements and upgrades to improve performance for network infrastructure and related services to IT infrastructure.

Worked with the IT Services team at Central Services on WAN issues and other resources hosted centrally

Worked with the Educational Technology unit to facilitate the integration of IT into the instructional portal.

Team leader for the team of managing existing HCT websites and social media accounts and worked with department stakeholders to ensure the accuracy of online content.

The Higher Colleges of Technology/Abu Dhabi Men’s College

Technologist-Information Technology Services 1988-1994

Worked within a team to ensure the availability and performance of computer/Printers/ network equipment, server infrastructure and related IT infrastructure for all users.

Provided timely support and troubleshooting with respect to any issues raised by students and staff concerning IT infrastructure and program specific software.

Participated in the design, implementation and management of the college's network and server infrastructure

Monitor and managed the network and ensures the accuracy of topology diagrams and other IT infrastructure documentation.

Trainings

Microsoft/IDS/IPS/CCNA/Ultrix/Linux basic/AWS/IT Incident Management/Manufacturing System Architecture Doc-Dir/PC Asset Management v2/ Personally Identifiable Information/Success Factors Learning Overview/7-Habits of highly effective people/ Security Certification of Non-BMS Computer Equipment/Storage and Backup/Recovery Specifications/Regulatory Compliance Principles for Information Technology Professionals/Salesforce basic.

EDUCATION AND CREDENTIALS

Engineering in Instrumentation

Government College of Technology

Leadership Training & Development

The Chair Academy



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