Belinda M Langford

*** * ****** **

Spokane Valley, WA 99206

509-***-****

OBJECTIVE

Seeking employment as a Dispatcher/Call Center Operator/Customer Service QUALIFICATIONS

Self-motivated and confident in making independent decisions. Possess ability to retain composure in a high-stressed work environment. Very well organized, able to meet deadlines and multi-task. Successful in learning and comprehending new systems and work methods. Working knowledge of Windows system, including Word, WordPerfect, Works, and Excel.

Type 70-75wpm, 10-key by touch

Call Center Experience

Knowledge of geographical areas within state of Washington and Idaho EDUCATION

1984-1988 Diploma, Ramona High School

1988-1992 Honorable discharge, United States Coast Guard EMPLOYMENT

7/2011 to current Program Assistant/Transportation coordinator/Special Mobility Service Responsible for all aspects of setting up transportation needs for Medicaid client within nine counties. Data entry, filing, processing referrals and reports, customer service, completing lodging and gas vouchers, processing bus pass applications, general office duties. Scheduling rides/dispatching drivers for clients 8/2066-4/2011 Dispatcher/Asst Service Manager, Northwest Mailing Answer all incoming calls for service department, process work orders, sales orders, and schedule appointments for up to 8 service technicians covering 3 states, including Wa, Id and OR. Order parts as required by purchase order system for service and IT Department. Run physical inventory as need for the main warehouse twice a year and reconcile as need. Responsible for postal audit and regulations with regards to postal meters and keeping required information on file and updated. Help customers with any problems they encounter with postage machines and postage accounts.

2002-2005 Customer Care Coordinator, Syncon Homes. Coordinated all service issues in up to six active neighborhoods and two closed neighborhoods. I have successfully managed the scheduling of the all customer service issues from the smallest caulking and touch-up issues to major move-outs and storage due to excessive repairs. Through open and honest communication I’m able to diffuse difficult homeowners and get effective results from a busy subcontractor base. 2001-2002 Dispatcher, SAI Incorporated

Answered high volume of incoming calls. Extensive Customer service in a high stress work environment. Dispatched appropriate personnel to residential/commercial alarms. Worked closely with 911 dispatch, fire and rescue agencies. Performed general data entry logging procedures.