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network support

Los Angeles, CA
October 16, 2018

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Karim W. Mishriky

**** * ********, *** #**. Hawthorne, CA 90250 774-***-**** Summary Profile Energetic, fast learner and certified IT technologist searching for opportunity to show my networking knowledge and skills and advancing my career in computer and network engineering. Education Cape Breton University Bachelor in Information Technology, received December 2011 Technical Knowledge/Skills

Internet Routing & Switching protocols such as TCP/IP, OSPF, EIGRP, BGP, & VLAN.

Highly Accomplished and Results-driven network administration

Professional possessing superior support skills.

CCNA (Expired 2011)

MS Office, MS Project, MS Visio.

Professional Experience Los Angeles Public Library – Los Angeles, CA

Network Support Technician (October 2016 - present)

Manage routing and switching configuration and troubleshooting.

Troubleshooting of Network connectivity and performance problems.

Document network Support activities.

Assist customers with IT connectivity including Wi-Fi issues.

Thorough grasp of TCP/IP and related protocols and services (MPLS, NAT, DNS, FTP, SMTP).

Solve problems for users with security and usage policies. SAS SERVICES GROUP INC. – Los Angeles, CA

Customer Service Supervisor (April 2014 – July 2016)

Provided passenger and wheelchair assistant to airport guests.

Assisted with VIP escort of guests.

Escorted unaccompanied minors to their terminal and seat aboard the aircrafts.

Skycap check in for JetBlue, Hawaiian airline.

Serviced in Los Angeles, San Diego, Las Vegas, Honolulu, Hilo, Kona, Kahului, and Kauai Airports. Minas Services – Cairo, Egypt

IT and Office Consultant (June 2008 – June 2013)

Managed Comprehensive data analysis to discover weaknesses and problems.

Fulfilled orders with customers in face-to-face settings.

Created designs upon client`s needs.

Met with clients to determine the scope of a project.

Reviewed Deigns for errors before printing.

DHL Global Forwarding – Cairo, Egypt

Trainee (June 2007 – September 2010)

Developed direct and decisive leadership qualifications with particular strengths in planning.

Handled audits, import and export as well as overseeing transportation of shipments from cargo.

Quality, Performance improvement and productivity.

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