DIRECTOR OF TECHNOLOGY
Enterprise Architecture Strategic Planning Technology Direction Design/Delivery & Implementation PROFILE SUMMARY
Entrepreneurial-spirited, pioneering technologist with 27+ years of executive-level experience identifying, qualifying, building consensus for, and implementing enabling technologies and enterprise systems that facilitate business processes and strategic objectives. Powerful blend of technology vision and business acumen results in consistent development of powerful business strategies supported by cost-effective, high-performance IT infrastructures and applications. Earned a reputation as a big picture change agent who champions business objectives while harnessing and driving next-level technology performance. Combine systems thinking, critical thinking, and empathic listening skills to shape culture and guide organizational change with the powerful application of a thoughtfully crafted strategic framework. AREAS OF EXPERTISE
IT Network & Telecommunications
Analytics, ETL, Database Management
Value-Driven IT Management
New Business Development
Client/Vendor Relationship Management
Full Project Life Cycle Management
Strategic Planning & Execution
Leadership and Organizational Management
CAREER BENCHMARK & KEY PERFORMANCE
Grew all aspects of technology infrastructure from a small 30-employee, 2 workstation company at one location in 1994, to a 160+ employee company in 10 locations in 2018 with state-of-the-art software and hardware across every department.
Recovered from flooded facility (2010) with no data loss, moving through two temporary data centers before returning to permanent facility.
Overcame a widespread ransomware attack (2016); no ransom paid, data recovered from backup, security flaw found and policies altered.
Enabled telepresence companywide for individual or group meetings, reducing travel expenses greatly and enabling staff to be much more efficient.
Mobile sales force became equipped with modern Customer Relationship Management software on any device to enhance our customer service levels.
Business analytics developed and supported in house, envied by industry peers; utilized multiple platforms such as Microsoft SQL SSRS, SAP Crystal, SAP Roambi.
Migrated corporate ERP from older proprietary software on Unix platform to modern Sage ERP software on Windows Server platform, including custom modifications and data conversion.
Delivery vehicle fleet became equipped with mobile computers enabling instantaneous billing at time of delivery -or- immediately at the back office with cellular data delivery, reducing Accounts Receivable days outstanding by 1-2 days.
Implemented a companywide system to remotely install and support PCs and smartphones by the corporate IT department, allowing the company to avoid IT staffing at remote offices.
Implemented a service ticket/helpdesk system to organize and prioritize tech support calls among multiple technicians and document solutions for future reference. This significantly reduced time spent on repeated support calls.
Designed and implemented warehouse scanning system for order fulfillment, product receipts, and physical inventory counts.
Implemented enterprise-wide document storage and retrieval system, eliminating paper filing labor and freeing physical space for additional personnel offices.
Successfully implemented Microsoft Hyper-V virtualized servers in the data center, in the Microsoft Windows Failover Cluster environment for load balancing and minimization of hardware failure impact.
Successful early adopter of cloud-based replication and backup across multiple backup platforms.
Determined and implemented corporate multi-site data security strategies. PROFESSIONAL EXPERIENCE
Parman Energy Group, Nashville TN 2015 - 2018
Accountable for managing two employees including IT Manager and a Support technician.
Developed and maintained a strategic plan for IT designed to transform the organization with greater process efficiency, cost efficiency, and business capability.
Ensured hardware and software systems are maintained and data is secured through proper back-ups and disaster recovery methods.
Established Key Performance Indicators (KPIs) for the Technology/Practices to measure outcome success.
Fostered an "outcome-based" mindset where outcomes are well-defined, understood, actionable, and measurable.
Led with critical thinking to optimize current processes and practices, assess evolving talent needs and reimagine the future environment.
Parman Energy Corporation, Nashville TN 2013 - 2014 Information Systems Director
Recommended and planned information systems and technology strategy and oversaw execution and support to meet objectives.
Managed IT employee for front-line user support and trained them to fully manage the network and server infrastructure.
Provided guidance on enterprise-wide procurement decisions related to software, hardware, mobility and telecommunications.
Administered expense budget and forecasts cost and equipment for technology projects and IT/IS operational needs.
Designed scalability strategies to allow the platform to serve the constantly growing clients base. Parman Energy Corporation, Nashville TN 1994 - 2012 IT Manager
Transformed company through user training, installing equipment and software, networking equipment, and managing the servers.
Grew to multi-locations during this time and networked the locations together to share resources. Dalcon Computer Systems, Nashville TN 1991 - 1994
Installed Unix servers and medical billing software in radiology centers; wrote code to convert data from older platforms to new Unix platform.
Tennessee Technological University, 1990
BS in Business Management Major: Information Systems TRAINING
Scarlett Leadership Institute (Brentwood, TN)
“Emerging Leaders” program, 2013
Wide-Area Networking Virtual Private Networks Remote Access Technologies Windows Server Administration SQL Server Administration Windows Server Failover Cluster Management Telepresence/Videoconferencing Telephony