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Customer Service Web Developer

Plymouth, MN
October 16, 2018

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Pa Yeng Thao


Technical Skills

JavaScript Node.js Redux Reducers Material UI Bootstrap Git Cascading Style Sheets Express Redux-Saga MongoDB Passport GitHub Angular Material React.js jQuery PostgresSQL HTML5 AngularJS Work Experience

Teacher Assistance August 2018- Current

University of Minnesota

● Assist instructor on lessons as needed

● Look over students code and provide constructive feedback to help student learn better

● Help students overcome challenges they face while coding Web Developer (Side Project) July 2018- Current

Agent Ave

● Maintain and develop features for Agent Ave’s application both Front-End and Back-End development.

● Update, design, and develop the landing page of Agent Ave’s website.

● Test application for bugs and broken features.

● Technologies- MEAN Stack, HTML5, CSS3, JavaScript, jQuery, and Bootstrap Web Developer (Side Project) July 2018- July 2018

JFuerst Real Estate Photography

● Designed and created a user friendly interface

● Find and fixed bugs within the application and implement enhancement that improved web functions and speed

● Developed a dynamic and interactive website

● Technologies- React.js, Redux Saga, Redux Reducers, Material UI, Bootstrap, CSS, Node.js, Express, MongoDB, HTML5, JavaScript and Passport

Full Stack Software Developer Student February 2018- July 2018 Prime Digital Academy

● Solo Project: Sa-Bai-Dee (Learn Lao)

o Learning Lao is hard, especially if you don’t know where to start. There is a lot of content that you have to search all around the web for. Therefore, Sa-Bai-Dee (Learn Lao) was created. o Created a mobile friendly application that anyone can study the language on the go. The basic content of learning Lao are all listed in one place. User’s have the ability to view, listen, favorite, and add a personal comment on the consonants, vowels, and vocabulary listed on application. o Technologies- React.js, Redux Saga, Redux Reducers, Material UI, CSS, Node.js, Express, MongoDB, Bootstrap, Passport, HTML5, JavaScript, Git, and GitHub.

● Group Project: JFuerst Real Estate Photography

o JFuerst Real Estate Photography is manually going into their system to schedule time slot for their photographer. They currently have to check google map where the photoshoot location is at and how far the drive is. They want to find a way to be more effective with their photographer commute time. o Created an application that manage and streamline the schedule flow by using google map API to automatically calculate the driving time and mileage it takes to from one destination to another. o Technologies- React.js, Redux Saga, Redux Reducers, Material UI, CSS, Node.js, Express, MongoDB, HTML5, JavaScript, Passport, Git, and GitHub

Account Associate II December 2016- March 2018

Wells Fargo

● Managed investor’s accounts

● Responded to client inquiries timely and with accurate information

● Collaborated and coordinated with internal department to meet client’s sales/funding deadline

● Issued certifications and Trust Receipts as required within contractual/agency guideline timeframes

● Negotiated with client on review timeframe for upcoming deals

● Proactively collaborated with Managers and other Account Associates to develop and create consistent procedures/processes Customer Service Representative 4 August 2015- December 2016 Wells Fargo

● Managed special projects to ensure they are completed precisely while exceeding customer expectations

● Provided backup to other Customer Services Representative and Work Director when needed

● Trained and onboarded new CSR on the role

● Mentored multiple Processors and new CSRs throughout their career with Wells Fargo Operations Processor III October 2014 – August 2015 Wells Fargo

● Researched and processed complex documents in emBTRUST daily

● Completed very tight deadlines requests received in the Funding shared mailbox with a team of 4 members

● Provided Quality Control and feedback to processors for Final Docs Release documents

● Back-up Customer Service Reps when needed

Operations Processor II (Hired On) June 2014 – October 2014

Wells Fargo

● Processed complex and escalated tasks, as well as other miscellaneous and rush projects with a team of 25 members

● Trained new team members and managed resources

● Quality checked documents and provided feedback on errors

● Tracked and accurately bill customer requests monthly Operations Processor II – Managed Resource (Contractor) July 2013- June 2014 Accountemps

● Reviewed collateral trailing documents to verify accuracy of information to meet clients standards per agreement contract

● Processed 400+ documents per day

● Added exceptions in the system of record, emBTRUST, for information that is not correct according to checklist Assistant Manager August 2012 – September 2013

The Clearance Rack, Brooklyn Park, Minnesota

● Responded quickly and resourcefully to customer requests or concerns

● Reconciled daily transaction operations

● Handled customers’ needs while following company procedures

● Watch for and recognize security risks and thefts, and know how to prevent or handle these situations Community Involvement

JavaScript MN, Member 2018


Minnedemo29, Volunteer 2018

Ordway Center

DevFest MN, Volunteer 2018

University of St Thomas

Teacher Assistance August 2010 – December 2017

Fair Oaks Elementary School


Prime Digital Academy Graduation July 2018

● Degree- Full Stack Software Engineering Certification

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