BRYAN T. RICHARDS
** + Years of experience in a direct Customer Contact, Service, and Sales Environment including 2 Years of Collections Experience.
Proven Ability to lead, coach, and develop a team as well as provide training to other team members as well as new hires on policies and procedures as a mentor.
Strong Communication, Customer Service, Problem Solving, Interpersonal Skills, and Multi-tasking Skills.
Strong PC Skills including MS Office Suite, Excel, Wells Fargo Operational Programs such as FDR, HOGAN, SHAW, ECAR, CASTEL, WITNESS, and Luxottica software such as EYENET and CHOW
Organizational Skills, Strong Attention to Detail, and Ability to meet Deadlines.
Able to work both in a Team Environment as well as individually.
Able to interact with multiple levels of the organization such as Team Leads, Supervisors, Managers of the business line as well as Network with members of Management of other business lines.
Retail Sales Consultant
AT&T MOBILITY Miamisburg, Ohio November 2017-Sept 2018
Greet Customers as the walk in.
Identify all needs of the customer as well as identify and troubleshoot problems.
Develop integrated solutions for customers with all products to get add-on's for additional services.
Make daily calls to local businesses to expand business portfolio for the company.
Meet daily, weekly, and monthly sales quotas to ensure all KPI's are met.
LENSCRAFTERS Beavercreek, Ohio December 2010-Sept. 2012,
Greet Customers as they walk in the store to help determine their needs.
Meet Sales Goals of $2000+/day or more both individually and as a Team.
Explain Insurance Benefits to customers and help them make a decision that best suits their vision needs.
Help customers understand the pros and cons of different types of lenses to help them determine which is best for them based on their individual needs.
Train incoming part time apprentice opticians as well as work in a leadership capacity as a shift supervisor when necessary.
Personal Lines and Loans Loan Adjustor Specialist
WELLS FARGO Clive, IA July 2015-March 2016
Thoroughly evaluate delinquency status and qualifications for offset of personal loans and lines of credit.
Diligently follow all rules, guidelines, and Laws involved in the offset process.
Offset funds from checking accts after completing evaluation process and ensuring they are properly applied to customer's accounts.
Answer phone calls from customers when they have questions and concerns about the offset process as well as educate them on why the offset occurred and how to avoid further review of their accounts.
Meet monthly goals such as dollars per hour as well as accounts worked per hour set by leadership team and supervisor.
Personal Lines and Loans Front-End/Mid Collections
WELLS FARGO Clive, IA February 2014-July 2015
Call customers to collect on delinquent accounts to obtain monthly payments on Personal Loans as well as Personal Lines of Credit.
Use a higher level of decision making authority when working accounts to ensure the best interests of bother the customer and the company.
Troubleshoot account issues with payments and provide a good customer service experience for customer.
Handle escalated calls for other collectors in order to help solve customer complaints as well as be a second voice to help obtain payments.
Mentors New Hires during the training and transition process, listening to calls in side by sides, utilizing WITNESS to help collectors fully understand the call process while following correct processes and procedures.
Accurately compile statistical data for 31+ delinquency goal and report those numbers to team members in order meet these team and company goals.