Kenneth W. Carraway

*** ***** *** *** *****, PA *5067

724-***-**** ac7ef6@r.postjobfree.com

Talented hands-on technical leader with a strong combination of leadership and hands-on management; proven track record for high levels of staff productivity, system performance, and cost reduction.

Team Development

Establishes, manages, and empowers teams to exceed all expectations.

Recognized as a talented manager who leads by example.

Project Management

Drives all aspects of project management from initial conception through implementation. Ensures all projects are completed on time and on budget.

Relationship Development

Infrastructure Design

Communicates with managers and vendors to identify building needs and

discuss various solutions. Develops and cultivates relationships with staff, customers, and senior executives. Delivers technical improvements to

reduce downtime and improve overall bottom line.

Designs and implements new hardware and network solutions, providing

budget management and technology planning.

Technical Experience

Technical experience includes management and configuration of Windows, Exchange, VMware, Citrix, Cisco, and EMC SANs.

Core Competencies

Staff Leadership

Network Design

Cost Reduction

Technology Planning

Performance Management

Needs Analysis

Infrastructure Design

System Upgrades

Troubleshooting /

Issues Resolution

EDUCATION

Master of Science, Information Systems Management

Robert Morris University, Pittsburgh, PA

Bachelor of Science, Business Administration

Robert Morris University, Pittsburgh, PA

Professional Experience

Various Consulting Engagements (W2 Jobs), Pittsburgh, Pa 6-2018 to present

Azure AD Sync to Office 365

GroupWise to Google mail upgrades

Open Enterprise Server to Windows 2016 migration

Open Enterprise Server patching and GroupWise Upgrades

ADFS WEB-Proxy Installation to expose internal websites to Internet

Windows 2016 Domain Controllers upgrades

Windows 2012r2 Domain Controllers upgrades

Windows 2008r2 to Windows 2016 migrations

Meraki Switch installations

Meraki Access Point Installations

Emerson Power and Water, Pittsburgh, Pa 2012-2018

A leader in automating power generation and water\wastewater plants

SENIOR ENGINEER

Design, install, and configure SCADA networks for Water treatment plants across the country leveraging Microsoft and Cisco products. This includes Windows 2008 server, Microsoft SQL server and Cisco networking devices. Some of these systems required configuration and installation of EMC SANs. Analyzed communication needs to secure the systems but also provide connectivity to managers outside of plant operations. Installed hardware to allow connectivity including Cisco ASAs, routers, switches, and IPS devices. Installed software to monitor health of the system and to alert personnel when a failure occurred or when packet loss was above normal. Protected the systems using a variety of technologies including anti-virus software, vulnerability scanning, software patching strategy, SIEM and IPS devices. Also secured the systems using Access Control Lists (ACLs) on the routers/switches to allow permitted traffic while logging denied traffic. Configured systems to send syslog information to SIEM for correlation of events. Setup policies to alert the proper personnel when prohibited events occurred using the correlated information. Resolved complex ACL issues for server and device communication. Configured Cisco ISE to perform port level authentication and Cisco ACS for switch authentication.

Key Achievements:

Spearheaded the largest deployment of a SCADA system to serve a water treatment plant developed by Emerson Power and Water Division. This included 50 Dell Blade servers, EMC SANs, and a large Cisco Infrastructure including Cisco ACS and ISE.

Helped bring the above project back to a realistic time table. This project was over 1 years behind schedule.

Designed and installed necessary infrastructure for clients of the Water Division.

Managed the security initiative for the Water/Wastewater department by designing and installing the necessary infrastructure to secure the systems of our clients.

Pressley Ridge, Pittsburgh, PA 2004–2012

A non-profit human services organization providing support to troubled children and families.

Director of IT

Directed staff members located in two states, providing support for the company infrastructure. Analyzed program needs, prioritized projects, and managed the IT budget. Developed short- and long-term technology plans. Established performance objectives to empower staff to surpass all goals through regular staff meetings and individual performance appraisals. Developed and enforced policies and procedures for the IT team. Created and maintained a stable Microsoft Windows infrastructure with Active Directory, WAN-based topology for replication, Microsoft Exchange, and Microsoft Clustering. Resolved a variety of complex hardware and software issues. Experience includes configuring and managing Cisco ASAs including site to site VPNs. This knowledge encompasses Cisco Catalyst switches including troubleshooting, creating and managing VLANs

Key Achievements:

Key contributor in migrating to an electronic health record system versus paper-based, which enabled all service lines to enter client information and provide easy retrieval.

Spearheaded the development of the company's first helpdesk, which included establishing remote connectivity which included procuring ticketing software to track work orders and created place for users to contact the help desk.

Negotiated and secured a contract for the establishment of MPLS network for sites to support video conferencing.

Improved business continuity during power outages by updating the company data center with sufficient cooling and power systems which included a new UPS and generator. This required managing a project that totally re-wired the data center to maintain sufficient power and upgrade every facet of the data center

Led the infrastructure upgrade which included 35 Cisco ASAs, standardizing the network with Cisco hardware. Created an MPLS network with Cisco Routers. Replaced aging switches with Cisco Catalyst PoE switches.

Reduce telecommunications costs by thousands by determining needs of each location, reducing number of lines located at each site and re-negotiation of contracts.

Generated more than $70K for the schools by obtaining federally funded money for telecommunications through eRate program.

PC Solutions, Pittsburgh, PA 1998–2003

A consulting company providing installation networks for small and medium-sized businesses.

Senior Systems Engineer

Created and implemented complex network-based information systems for regional customer base. Charged with performing GroupWare installation and configurations for Lotus Notes and Group Wise document sharing. Provided project leadership for large clients. Installed Windows systems and Novell networks, including the design and implementation of Active Directory, eDirectory, electronic mail systems, and firewalls.

Key Achievements:

Installation and design of Active Directory, which included design and installation of electronic mail systems, and firewall installation.

Established and cultivated customer relationships by understanding client needs and delivering technical solutions.

Reduced time to overhaul desktops and servers by recommending and procuring imaging software.

Previous Experience

Systems Engineer, Diskriter, Pittsburgh, PA

Certifications

Certified Novell Administrator

Certified Novell Engineer (NetWare 4,5,6)

Microsoft Certified Professional

Microsoft Certified Engineer (Windows NT)

Network Plus Certified

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