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Quality Testing Analyst

Jacksonville, FL
October 16, 2018

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Phone: 410-***-****

Quality Analyst

Summary of Experience and Qualifications

• Over 6 years of experience as Testing of applications and Business Analysis experience with Oracle E business Suite Release 11.5.10, specializing in Payables, Receivables, General Ledger, Cash Management and Payroll Applications.

• Experienced in working with business users, senior management, subject matter experts and business partners to gather business requirements and document functional specifications for implementation of new functionality as well as enhancements to the existing applications.

• Participated in the Software Development Life Cycle phases using the Waterfall Methodology of software development process and also experience in Agile Methodology.

• Over 5 years of experience in the federal healthcare claims processing and financial applications, with special focus on Medicare and Medicaid claims.

• Deep understanding and experience in testing of HIPAA compliant X12 EDI transactions such as 271, 274, 837, 835, 811 and 810.Experienced in designing and writing Test Plans, Test Scope, Test Scripts/Cases, formulating Testing Strategies, producing Test Summaries and representing QA at status meetings and milestone Gate Reviews.

• Proficient in using both manual and automated testing tools like QC and QTP. Plan and execute system, integration, user acceptance, positive and negative, functionality, object, and regression testing along with TDP (Technical Design Plan).

• Responsible for writing the Test Cases and Test Scenarios and other test artifacts like test data, data validation, harness scripts, automated scripts based on the Functional Specification and technical Specification document and to ensure deliverables meet functional and design specifications and requirements.

• Created automated scripts and executed them following various ways of testing like Data driven testing and Text driven testing and mix of both ways testing.

• Automated scripts are generated by using objects from the object repository, data tables, checkpoints, synchronization in various scenarios.

• Experienced in coordinating activities of more than 15 testing resources, along with business users, Medicare contractors, business partners, other system integrators, facilitating communication, resolution of cross team issues and reporting testing status and progress to the management.

• Experienced in creating User Stories using INVEST model.

• Technical proficiency for preliminary troubleshooting of issues using tools such as TOAD, SQL Queries etc.

• A great deal of experience with automated CM Tools and in Configuration Management.

• Superior analytical, troubleshooting, communication and presentation skills.

• Excellent Interpersonal skills with ability to work in teams, irrespective of formal authority, and adapt to new and challenging environments. Self-motivated, quick learner with strong Leadership Qualities.

Technical Skills

Methodologies Agile, Scrum, Waterfall Model & RUP

Operating Systems Microsoft Windows, MAC OS X and Windows Server OS

Tools Business Intelligence, Business Objects, Design Studio, Qlikview

Testing Tools Load Runner, HP Quality Center, TDP (Technical Design Plan)

MSOffice MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Visio, SharePoint, and Rational Rose, UML

Business Documentation Requirements Gathering, Business Definition Requirements, Business Processes research, Analysis & Documentation, Use Case Modeling & Analysis, Functional Requirements Gathering, SWOT Analysis, Project Planning, Project Budgeting, Scheduling, Cost and Time estimation


WellCare, Tampa, FL Jan 2015 to Till Date

Business/Quality Testing Analyst

WellCare is a major healthcare insurance company that offers various health plans and third-party administrative services for its customers. This project involved Health Insurance Portability and Accountability Act (HIPAA) project (Transactions 270/271,276/277,835,837) which involves analysis of HIPAA Compliance rules and designing the Transactions to be HIPAA Complaint, improve portability and continuity of health insurance coverage in the group and individual markets and lastly to simplify the administration of health insurance services.


• Gathered Business Requirements, analyzed data/workflows & performed GAP analysis for Dental Data Migration in compliance to the protocol.

• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements.

• Facilitated collection of Functional Requirements from system users and prepared Business and Technical Requirement Specification documents.

• Analyzed Business and Technical requirements, thus creating the Business Use Case (BUC) and Application Use Case (AUC) documents.

• Requirements Gathering and Design specifications for new applications along with enhancements to the existing applications and developed test scripts for Functional Testing of HIGLAS Change Request (HCRs) and User Interface Testing of the mobile application.

• Participating in some of the phases of Software Development Life Cycle (SDLC) for planning, requirement analysis, defining the requirements, testing the requirements or the product.

• Followed the Water Fall Methodology to fulfill the phases of Requirement Analysis, System Design, Implementation, Testing, Deployment, and Maintenance.

• Performing and testing different kinds of actions and events on User Interface of the mobile, Double Tap, Pinch, Rotate, Swipe, and Long Press Kinds of events.

• Querying UI elements, app models, and even backend servers via public or private endpoints.

• Using Different and various kinds of devices for Automation Testing of the application.

• Integrating with TFS, Jenkins, Team city, and any Cloud Systems with custom post build commands.

• Auto void Hold process which systematically voids the False Confirmed Payments and performs an Action of Hold or Ignore on associated invoices based on a payment lookup that maintains the error codes and corresponding action code mapping.

• Payment Accounting Process on EDI 811S NPI Project that include loading and verifying Supplier’s (Provider’s) National Provider Identifier via See beyond into Oracle Staging.

• NTDO Project which includes processing and verifying data exchange between HIGLAS and Treasury through four NTDO interfaces using AUTOSYS and See beyond.

• Validate the Claim Numbers that are sent to HIGLAS by Shared System EDI 837 Interface for uniqueness of AR transactions across all the workloads within an organization.

• Database Upgrade Regression suite that includes creating loans for an AR Transaction and verifying the Loan approval/rejection, Creating Manual Payments and Voids, AR/AP Netting Process, Debit Memos and Credit Memos, Manual holds of invoices and their CPT Interest Calculation, Verifying Reports like IBPR, TROR, Loans Portfolio, LNS Billing, Aging 7 buckets etc.

• MSPRC Project that includes loading of Customer Data, AR Transaction data etc. for RMEAS Interfaces via WebSphere into Oracle Staging.

• Utilized RUP to configure and develop processes, standards and procedures and to perform System analysis.

• Interfaced with SMEs to update the Functional Documents, prepare Business Process Requirements documents and BR100 documents.

• Maintained the Requirement Traceability Matrix.

• Test Planning and Execution of Production Break Fix Solutions for both Benefits (AP, AR, GL, Loans) and APA (Grants, Fed Admin, Purchasing).

• Regression Test Planning and Execution of Existing Benefits(AP, AR, GL, Loans) Functionality to identify any impacts because of New APA Transition(Grants, Fed Admin, Purchasing) Functionality on Common Components

• Test Planning and Execution for Transition of MAC (Medicare Administrative Contractor) legacy into HIGLAS by validating the data in various stages like interfaces (by running SQL queries) and in HIGLAS system by running reports like IBPR(Intermediary Benefit Payment Report) to validate the dollar amounts in legacy until the cutover and in HIGLAS after cutover.

• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, Payer and analyzed them to create "AS IS" and "TO BE" scenarios.

• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and change management and IT processes.

• Worked on Quality Center tool that provides a Central Repository for all testing activities.

• Used Remedy, Incident Manager Console to log Tickets and change request.

• Performed backend unit testing and database testing on various PL/SQL procedures, jobs, triggers and SQL scripts.

• Performed regression test after each and every code drop.

• Extensively worked all Regions Inbound and Outbound Interfaces. Performed GUI/ Usability testing manually.

• Responsible for writing the Test Cases and Test Scenarios and other test artifacts like test data, data validation, harness scripts, automated scripts based on the Functional Specification and technical Specification document and to ensure deliverables meet functional and design specifications and requirements.

• Created automated scripts and executed them following various ways of testing like Data driven testing and Text driven testing and mix of both ways testing.

• Automated scripts are generated by using objects from the object repository, data tables, checkpoints, synchronization in various scenarios.

• Responsible for Back-End Testing Using SQL Commands and Testing the functionality of the Web Reports and Desktop Reports using Reporting Tools.

• Developed data mappings, SQL queries, functions, stored procedures and triggers to perform the backend testing of the data

• Responsible for performing System and integration testing for release management.

• Isolating the defects, replicate and reporting the defects and verifying the defects and fixing defects.

Environment: VB.Net, Mobile QA Testing, HIPAA, SQL, ETL, Tableau, Teradata Micro Strategy, TFS, ALM, HP QTP/HP UFT, Selenium, Log4j, Spring Framework, Google Sheets, Google Analytics, Quality Center, Quality Performance Center, XML, XML specifications,HTML, JavaScript, VBScript, MS Office, MMIS,MS-Excel, MS-Powerpoint, MS-Visio, UML, Use Cases, Jira, Rational Rose.

Neustar, Remote part time Project, VA Sept2014-Jan2016

QA Analyst

To develop and implement a Content Management System and a redesigned Internet site for with the Branding initiative well underway, Neustar must concurrently redesign and migrate content from www. and,,, and The web site will target the five identified audiences with an encompassing information, service, and solution-driven web portal. The web site will support Neustar’s service groups and their key service offerings, as well as those of their partners, with the new brand promise and architecture. The primary goal of the Web Re-Design initiative is to demonstrate the “new” Neustar brand through a compelling digital experience.

• Neustar eZ CMS system

• The new http://www. content migration

• Neustar Ultra E-Commerce

• Partner Landing Zone


• Affiliate Microsite

• Mobile Barcode


• Responsible for Manually Testing the entire CMS ez publish system process functionality, Business logic.

• Used Quality Center as a repository for all the test case scenarios, test cases, test results and defects.

• Performed several testing methods which are Functional Testing, User Acceptance Testing, Negative Testing, Regression Testing, Penetration Testing, Web Testing, Automation Testing, GUI Testing, Content and Roles and Vulnerability Testing, Policies Testing, Black Box Testing, GreyBox Testing, Reporting.

• Performed Testing and Validating 301 redirects and 508 compliances.

• Performed Load and performance testing and integration testing types on the Reporting applications, ETL applications and web applications and intensive backend database testing with sql server to validate the database and the stored procedures, jobs and triggers.

• Intensively automation testing of the verification and validation of the Reports and ETL Data, Websites on Desktop and Websites on Mobile phones as per requirements with automation testing tool.

• Automating the manual, long running, error prone and repeated tasks performed in Azure cloud environment and enterprise environment.

• Automating the schedules of administrative tasks at regular intervals with Azure.

• Logical Separation of QA, UAT, Production environments with the use of deployment slots.

• Creating multiple slots in Azure to deploy different versions of the code of Dev, Staging, QA and UAT and can be accessed through the browser using the right URL.

• Created automated test scripts, debugging automated test scripts and user-defined functions and executed them daily with automation testing tool frameworks.

• Implementation and modification of automation test scripts for a new testing automation platform.

• Provided reports on automation coverage, issues and prospects.

• Regular interaction with the core developers for fixing the bugs and fixing the defects with in deadlines.

• Attending various scrum and status meetings and coordinating with the developers and the management team to discuss major defects which are found during the testing of the application, review, analyze test data and summarize the findings and enhancement of the application.

Environment: HP Quality Center 11, Microsoft Test Manager/Test Professional, TFS(Team Foundation Server), Jira, QTP/UFT, RFT, RQM, Selenium, IBM Rational, Web Logic, Visual Basic, Visual Studio, .Net, C++, Java, Mainframes DB2, Agile, Scrum, Lean methodologies, HTML5, CSS3, JavaScript, JQuery mobile, JQuery, Azure, AEM, Angular.JS, Java, HP Web Inspect, Informatica, Development tool Management Studio, SSRS, SSAS, Micro strategy, Google Analytics, OBIEE, Team Foundation Server, Apache, MS Excel, TOAD, UNIX, My SQL, T-SQL, Windows XP.

Abbott Laboratories, Chicago, IL Jan 2013 to Nov 2014

Quality Analyst

Abbott Laboratories is an American worldwide health care company. Abbott has a broad range of branded generic pharmaceuticals, medical devices, diagnostics, and nutrition products. Abbott Labs is implementing new tool- FixOmatic (End-User Automation Suite), the project involved developing fully automated, real-time claims processing system for complete, on-line mediation of medical, dental, vision, and disability claims and encounters as per HIPAA guidelines. System allowed the efficient and timely management of all relevant data clinical, financial, and administrative throughout the organization enabling the sharing of information between subsystems.


• Involved in conducting highly interactive JAD sessions to gather requirements from key stakeholders such as Business SMEs, QA analysts and project management team

• Conducted follow-up one-on-one meetings and telephone interviews with key stakeholders to capture the implicit data requirements that were not collected during the JAD sessions

• Conduct secondary research that helps identify problem areas.

• Defined and documented the CORE detailed functional requirements.

• Performed GAP Analysis to identify the difference in data elements found during the validation phase.

• Supported the other CORE teams to ensure all detailed functional requirements are understood and integrated.

• Gathered Requirements and prepared the Functional Documents and Design Specifications for “Merge of Corporate onto ES Books” project.

• Maintained the Requirement Traceability Matrix and also updated the Quality Center with the same and tied the RTM to the Test Cases and Test Scripts accordingly.

• Mimicked the QA instance to look like production by doing the necessary changes in QA Environment. (Hard close the books until 12/07 in FA, Create the 08 Fiscal Calendar in FA, etc.)

• Performed the conversion of GL Code combinations and FA Assets from CORP to ES, by running the appropriate Jobs.

• Performed exclusion data verification before and after Conversion. (Verified all the vendor sites that are in CORP are in ES in AP, Depreciation Reports in FA, Trial balances history in GL, Verified all the history Carry forward to ES’ books January ’07 – June ’07 history by vendor for Corp Vendors migrating to ES for 1099 issuance at calendar year-end)

• Automation testing the flow of Feeds from various external systems like ARIBA, Taleo – Procurement system (replacement for Oracle Purchasing), CARMS and BILLING interfaces in GL, (Replacement of AR), Payroll, Essbase, Hyperion etc.), into Oracle GL, FA and AP.

• Used ADI and tested various GL Journal import process through ADI. Also performed standard and statistical Journal and journal batches entries in GL, approved the journals and posted the journals.

• Automated tools named Unified functional testing tool with various FSG Reports (Income summary reports etc.), that were designed to meet the requirements of CORP in ES. Also tested the GL Trial balance report, Journal detail report etc.

• Verified various custom reports, forms and customizations used by ES, if work for CORP data in FA.

• Created and Modified Banks, performed Supplier maintenance by adding new Supplier sites, 1099 vendors etc. in AP.

• Performed various business process flows like invoice processing - by entering different kind of manual invoices for new vendor, existing vendor, single and multiple vendor invoice batches, client refund invoices, pay alone, 1099, AP Debit memos, creating recurring invoices, applying and releasing invoices on hold, invoice validation etc.

• Incorporated HIPAA standards, EDI (Electronic data interchange), Implementation and Knowledge of HIPAA code sets and ICD-9 coding.

• Coordinated with Project Managers to resolve risk issues and ensure compliance of Security System related to the HIPAA using Model Techniques and Methods.

• Worked on 837 and 835 projects, including syntax and business rules for X12 HIPAA 4010 validation for loops, segments, elements, qualifiers and code sets.

• Performed Automation testing in System testing, Regression testing and UAT for several claim types and test scenarios and Data Modelling and Analysis.

• Wrote Test Plans/ System Level Test Strategy document.

• Prepared Test cases according to the TDD (Technical Design Document).

• Performed the payment processing in AP like creating Manual Payments, Payment Batch Process (Auto select, Build, Format Payments, Print Checks/Create EFTs, Confirm Payments), Voiding Payments, Clearing Payments in CM module.

• Performed various accounting process like running various jobs like Payables Accounting, Payables transfer to GL, AP transfers entries into GL_INTERFACE table and followed by Journal import process.

• Tested various reports like Invoice Register, Invoices on Hold report, Payment Register, 1099.

• Performed various reconciliation of AP reports on AP Trail Balance report, Bank Reconciliation, Carry forward to ES’ books January ’07 – June ’07 history by vendor for Corp Vendors migrating to ES for 1099 issuance at calendar year-end, Posted invoice register, Posted payment register and on unaccounted transaction reports.

• Compared and validated 4010 system test results with 4010 results for the same test scenarios.

• Configured, set up and managed the automated build servers for EDI Gateway.

• Worked with the system administration team, technical leads, and project managers to release builds to production through EDI Gateway.

• Hands-on experience in the design, development, implementation, and production activities associated with X12 transaction sets (270 / 271, 276 / 277, 277ca, 834, 837, and 835), and other proprietary data standards.

Environment: MS SQL Windows Server 2012 R2, SQL, UFT (QTP) HP QC, BIBW reporting, MS Project, MS Visio, MS Power Point, Windows OS.

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