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Manager Customer Service

Richmond, CA
October 18, 2018

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ZHIJUN LI (Brendon)

*** ******* **, ******, ** **706


Accomplished, achievement-driven and results-oriented recent grad interested in working in Software Engineering


University of California, Berkeley

Computer Science BA & Economic BA & Business of Administration Cumulative GPA: Around 3.5 Work History & Achievement

Vega Economic Consulting Associate position (Seasonal 2018 .5– 2018.7

Research and analyze economic, financial, and business issues and document organization and review.

Assist in report/exhibit preparation, and conduct due diligence for all reports and exhibits.

Lead independent data/statistical analysis, econometric modeling, and database management.

Child Care Business Manager (Albany Sunflower Day Care 2015 – 2018

Learn the legal and business process for establishing and running a daycare in the state of California.

Create an online/digital marketing strategy to significantly attract more customers.

Built an efficient email tracking system, making it faster for the day care to respond to customers, which increases customers’ general satisfaction about day care service.

Conduct market research on day care tuition in Bay area to maximize the profit for the day care.

Customer Clip-on Manufacture Manager (88Clipon 2013 – 2015

Drive profits for the company by using software to control laser machine to cut out lens in manufacturing process.

Participate in phone and email-based customer service to reduce the incidents of negative reviews of product on Amazon.

Participate in R&D of new design of clip-ons to diversify the product range successfully.

Abbott – Spring 2017 Case Competition Top Eight Winner 2017 Spring

Establish a leadership role and lead collaborative discussions to drive productivity.

Analyze data in Excel to choose and develop the most optimal strategy for the firm.

Deliver a group presentation on our final strategy decision in front of judges confidently and fluently. Qualification

Persistent and driven; triple majors in computer science, economic and business, while working part-time.

Strong two-year background of successfully managing small day care business to achieve business goals.

Solid experience in factory manufacture.

Mature and responsible and very willing to learn and grow.

Passionate about achieving a challenging position that allows meaningful contributions to a business success.

Quick learner in a new working environment, and especially proficient in multitasking and organization.

Responsible and respectful, very comfortable to work either independently or collaboratively.

Works well under pressure, and plans carefully before project execution, being efficiency and detail oriented.

Legal work authorization, and no sponsorship will be needed in the future. Skills

Excellent programming skills --- familiar with internet architecture, computer security, database management, machine learning, operating system, website design and maintenance, and UI design.

Over three years’ coding experience with Java, Python, C, Html, CSS, JavaScript, PHP, Bootstrap.

Experience with R, SQL, Excel, Stata, SaaS, etc. for econometric modeling.

Solid understanding of micro and macro economy.

Proven leadership, interpersonal, planning and communication abilities.

Fluency in English and native tongue of Mandarin, and very familiar with Asian culture.

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