Raleigh, NC ****6
A Support Engineer with nearly twenty years of experience providing technical solutions to customers. Recent experience providing support for the Division of Health Services Regulation for the state of North Carolina. Vast experience troubleshooting network, server, PC and application issues, with a capability of providing effective solutions in a timely manner. Experience in network administration, including servers, switches, firewalls, and cabling. Ability to provide technical support and resolve issues over the phone, via email and on-site. Possesses outstanding problem solving and decision-making abilities as well as excellent communication and customer service skills.
Platforms: All Microsoft Windows, Novell and some Linux operating systems.
Networking: LAN, WAN, WLAN, DNS, TCP/IP, LDAP, IPSec, PPTP, SMTP, NTP, VPN, Telnet, FTP, SSH, VNC, WSUS, firewalls, switches, routers, cabling and cable management
Software: VMWare, Microsoft Office Suite XP-2016, Symantec Ghost, Symantec Backup Exec, Symantec Antivirus, Trend Micro Office Scan, Groupwise 7.0, MS Exchange Server, Microsoft SQL
Hardware: Servers, PC Workstations, Tape Libraries, SAN, NAS, Diagnostic equipment
Other: Azure/Office 365, Cisco, SonicWall, Active Directory, Landesk, Fortinet, Palo Alto, Avaya, Siemens and 3Com and Asterix Free PBX PBX experience. Expert Cabling and Cable Management Capabilities.
IT Systems Engineer December 2014 – January 2018
Longent Raleigh, North Carolina
Responsible for all IT support needs of the company, including infrastructure, server, desktop, laptop, application and end user support. Further duties include the management of a VMWare network running in HA with two host severs, an offsite DR box and roughly twenty virtual servers. Additional duties included the design, supervision and build of the entire current infrastructure as the company relocated. Also responsible for the integration of new hardware and software products to improve business operations and any departmental documentation, including documentation resulting from the integrations.
Network design and implementation Asset tracking systems integration
Complete telecom systems upgrade Upgrade of all endpoints
NTP integration Webpage development and support
Drafted all departmental documentation Security systems integration
Video conferencing solution Developed ticketing system
Developed escalated alerting system
Brad Crezee, Page 2
Technical Support Technician December 2012 – December 2014
Randstad Technologies US Raleigh, North Carolina
State of North Carolina, Department of Health Services Regulation
Duties include desktop, laptop and tablet support, and for the imaging, configuration and deployment of new hardware. Duties also include server maintenance, network printer installs, user account creation and maintenance, occasional data restoration and assisting end users with any issues they may have with hardware and software.
Assisted with the migration from a Novell/Windows to Windows/VMWare VDI network
Technical Support Engineer July 2010 – November 2012
EVault Salt Lake City, Utah
A typical day at Evault consisted of speaking to customers to address issues they may have resulting in an inability to backup or restore data, which might include hardware, network or software causes. As a Support Engineer, we were responsible for diagnosing and resolving any issues with these processes to protect the customer in the event of disaster recovery.
Learned and implemented various backup strategies and disaster recovery solutions for Windows, Exchange database and MAPI, SQL, VMWare, and others.
Diagnosed and assisted with issues resulting from hardware, software and network causes
Network Manager April 2008 – April 2010
Utah Medical Insurance Association Salt Lake City, Utah
Responsible for all network operations, maintenance, and development on a daily basis in a Microsoft Windows environment, and for the supervision of personnel. Duties included the integration of all new hardware and software, including the building of many servers, both actual and virtual using VMWare ESX, vendor management and maintaining all licenses for the company’s applications, PBX administration of a 3Com 3000 NBX system, some SQL administration, administration of DNS, DHCP and Active Directory. Also responsible for network integrity and security, firewall maintenance, iSCSI SAN administration and maintenance, the implementation and administration of network backup and antivirus solutions, wireless network integration, and for the development of all documentation of the department’s processes, equipment and procedures. Developed security measures to comply with HIPAA regulations.
Complete network reconstruction FTP server integration
Implementation of network backup solution Management of personnel WSUS server integration Email encryption solution integration Maintaining all licensing agreements Server and hardware installation
Implementation of security standards and procedures Disaster Recovery solution integration
All Departmental Documentation Implementation of antivirus solution
Maintenance of all network components
Brad Crezee, Page 3
Site Support Engineer April 2005 – October 2007CompuCom Systems Salt Lake City, Utah
Responsible for overall network and end-user support in a GE Healthcare facility. Duties included server maintenance and driver installation, software installations and upgrades, reimaging, hardware repair and problem diagnosis, network connectivity problem resolution, network cabling, network account maintenance in Active Directory, PBX and voicemail administration. Also responsible for tape library maintenance, and general desktop and laptop support needs for nearly 900 people.
Network infrastructure upgrades included the changing of all network switches, tape library installation, server installation, cabling upgrades and UPS installs.
Implemented a barcode scanning system for the production facility, including the installation of servers, WAP’s, and the configuration of all hand-held scanning devices. Assisted in the deployment of a VoIP network for more than 500 people.
Managed the integration of a complete network at a remote site of more than two hundred nodes, and also assisted in the integration of two new network segments on site.
Network Support Technician August 2004 – December 2004
H&E Equipment Services Salt Lake City, Utah
Responsible for overall network support, and the support of end-users. Duties included network, desktop and application support for forty offices, imaging of workstations used in the facilities, account maintenance, wireless network setup, some server administration and support, network component installation, data backup and general desktop support for all employees within the facility.
Network printer deployment
Wireless network integration
Network infrastructure documentation
Desktop Analyst/Administrator January 2001 – January 2004
JetBlue Airways Salt Lake City, Utah
Responsible for overall network and end-user support in JetBlue’s internal and virtual call center, and also for the networks of six airports. Duties ranged from imaging machines used in the facilities, creation of images, technical support for end-users, repair of computers, exchange administration, network account creation and maintenance in Active Directory, and general desktop support for more than six hundred users. Other duties included pulling and terminating CAT5, voice and fiber optic cable, cross connecting switches, hubs and routers, server building and support, racking and cabling of network components, Audix, telecom and PBX support.
Brad Crezee, Page 4
Tech support for all end-users
Managed the networks of six airports.
Built two network segments for the local reservations center.
Developed, implemented and taught training classes to teach users to effectively use
the network and its resources.
Weber State University
1991 – 1994
Certifications: A+, CompTIA, MCDST Microsoft