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Customer Service Manager

Seattle, WA
October 18, 2018

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Seattle, WA - Washington ***** 206-***-****


I have more than 20 years experience in Management, Administrative and Customer Service work. I strive for excellence in all I take on. I tend to be an outside of the box thinker and enjoy finding new ways to solve old problems. As a manager I have always developed great working relationships and loyalty with my employee's partially due to them knowing I would never ask anything of them I would not do myself.


• Staff Management

• Exceptional oral and written communication skills

• Property tours and inspections

• Maintenance knowledge • Property management

• Customer service-focused

• Tenant and eviction laws


Senior Community Association Manager, 05/2018 to Current

PropVIVO – Bellevue, WA

• Worked directly with Home Owners Associations, Board Members and Vendors.

• Performed property inspections and created reports making assessments and analysing future needs for property value upkeep.

• Responded to customer requests via telephone and emails.

• Resided over Homeowner Association board meetings.

• Verified data integrity and accuracy.

• Researched and updated all required materials needed for board meetings.

Property Manager, 08/2016 to 05/2018

Salmon Creek Apartments / Metropolitan Management – Seattle, Washington

• Carefully screened applicants for tenancy.

• Developed and executed plan to achieve and maintain 95% or better rate of occupancy.

• Completed final move-out walk-throughs for tenants.

• Maintained original leases and renewals for the management office.

• Scheduled contractors for maintenance issues.

• Maximized rental income while minimizing expenses through effective planning and control.

Fair Housing Tester, 01/2007 to 03/2015

Fair Housing – Redwood City, Fremont, Oakland, CA

• Communicated with landlord regarding building and tenant issues.

• Was sent in to test family housing communities were following Fair Housing Law.

• Was promoted to interviewer then invited to be part of their “Dream Team” best of the best testers for 3 different Fair Housing Agencies in Fremont, Redwood City and Oakland.


Certificate Achieved: Accounting and Bookkeeping, 1983

College of San Mateo - San Mateo, CA

Certificate Achieved: M.S. Word, Lotus 123, Data Base, Graphs and Charts, 1984

Canãda College - Redwood City, CA


Licensed Title Clerk Washington State

Licensed Cosmetologist California State

Class 12 Mixologist Washington State

Certified in the Crime-Free Program -San Leandro and Mountain View in California and Equivalence of in Burien Washington


Personal and Professional References Furnished Upon Request

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