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Engineer Desktop Support

Bhiwandi, Maharashtra, India
October 18, 2018

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Phone: 889-***-**** email:

Abdullah Shaikh

Work Experience:

Organisation: HCL Info systems Ltd [March 2014 – till date] Job Title:-Technical Engineer

Client: TATA Motors Finance Ltd, TATA Capital Ltd. Responsibilities:

Experience in handling various teams like Windows, Network, and implementing the Incident Management process within the teams.

Exposure to Problem and Change Management process.

Co-ordinating between Incident, Change and Problem management process and ensure that ITIL concepts are religiously observed.

Experience in various Service Desk activities like Incident Management, Knowledge management, Quality management. .

Experience in handling technical issues related to Desktop PCs, Printers, All-in-Ones.

Experience in Networking/Internet (Dial-up, DSL, Wireless) related issues.

Installation of O.S. Windows XP, Vista, Seven, Eight, Ten & server 2003, server 2008/R2, server 2012, McAfee AV, SAP 730,SAP 740 Oracle 10g, TOAD, Application software,

Laptop and Desktop Hardware Maintenance,

Domain and Email Migration.

Windows XP to Windows 7 Migration.

Configurations of Mail clients on Outlook Express, Microsoft Outlook,

Video Conferencing using Polycom and Avaya,

Mail Configuration for Windows Mobile, iPhone, iPad & Samsung Tab,

OS Image Creation and Deploy Using Acronis True Image,

Managing & Troubleshooting E-mail, Network Issues & Printer problems,

Installation and Configuration of VPN,

Managing Domain User and E-mail account,

Managing windows 2003 File Server,

Remote Desktop support across all India TMFL 36 Branch,

Responsible for overall functioning of the level 1 and 2 customer care station consisting of 3 team members for Mumbai station calls,

Receiving call of clients (Travel Agents) and giving technical support by Tele communicating, Netmeeting & Remote support using Teamviewer, Netviewer,Ammy Admin etc.

Co-ordination and follow-up with Vendors (HCL, Lexmark, TATA, Airtel, Tulip, Epson, Reliance etc.) resolved issue like Hardware, Software & ISP link,

Reporting to H.O and sending daily, weekly and monthly activity reports like Call report, Asset Inventory, 1P and 1G Terminal Installation Status, ISP outages etc,

Responsible for maintain all records in terms of technical requirements with head office,

Responsible to make all possible strategy plain which could support to provide quick and quality service to the clients,

Responsible to provide 1P & 1G Hardware, Software & ISP link. Installation and troubleshooting training to engineers.

Month End Activity: - Providing end user support till 12 am at the month end day. Phone: 889-***-**** email:

War Room Escalation:-Providing PAN India support for client for all issue like Network, server, Printers and any software related problems.

Organisation: Vayyam Infosolution Pvt Ltd:{2012 to 2013} Technical Support Engineer in two different project MTS Data Card and Earnst and Youngs company Responsibilities:

Installation & maintenance of all types of PCs like IBM, Acer, Zenith, HCL, Wipro and HP

Configuration of Network MFP printer, Scanner, Modem.

System OS Image creation from Norton Ghost and Acronis True Image.

Data Card installation in different OS, Including MAC Book.

In Earnst and Youngs company Windows 7 upgradation. Organisation:IT Source Pvt Ltd:{March 2010 to March 2011} Field Engineer Responsibilities:

Installation & maintenance of all types of PCs like IBM, Acer, Zenith, HCL, Wipro and HP

Configuration of Network MFP printer, Scanner, Modem.

Hardware troubleshooting

Professional Skills:

Good Personal skills, able to work independent or in a team environment Technical Skills:

Hardware: Assembling and Troubleshooting PC. Installing and Configuring Operating System Such as Win 9x, Windows ME, Windows NT, Windows 2000, Windows XP / 2003 Server / Vista

/ Seven / Eight/Ten. Installing and configuring various Hardware / Peripheral devices such as Network Cable such as UTP / STP Cable Crimping, Printer, Fax, Scanner, and Digital Camera etc.

Operating System & Application: Installing and Configuring Star Topology Based Network on Win 9x, Windows ME, Windows NT, Windows Server 2000 / 2003 /2008/r2 2012, Windows XP / Vista / Seven, Eight, Ten Platform. Configuring Services Such as DHCP, DNS, Active Directory, Microsoft Outlook XP / 2000 / 2003 / 2007 / 2010 etc. Information Security Tools: McAfee, Norton Antivirus, Entrust, IWSS. Protocol: TCP/IP, SMTP, POP3, DHCP, DNS, FTP, RIP, IGRP, EIGRP, OSPF, VLAN. Image Creation: Norton Ghost & Acronis True Image. Phone: 889-***-**** email: Software: Microsoft Office 97 / XP / 2000 / 2003 / 2007 / 2010 /2013,office365 Adobe Photoshop,

PageMaker, Corel Draw, Tally, Oracle 10g, TOAD, SAP 730,SAP 740 etc. Circuit Designing: Circuit designing on PCB (Printed circuit board) Monostable multivibrator, Astable Multivibrator, Bistable Multivibrator etc. Education Credentials:

Bachelor of Physics

[Vivekanand College of Sci, Arts and Commerce,Sindhi society Chembur Mumbai] [2011] Higher Secondary School Examination

[NG Acharya College of Sci, Arts and Commerce,Chembur Mumbai] [2003] Secondary School Examination

[Anjuman I Islam High School,Kurla, Mumbai] [2001] Certifications:

Diploma in Computer Hardware and Networking Jetking Infotrain ltd.

Cisco Certified Network Associate (CCNA)


Date of Birth : 31 Oct, 1983

Nationality : Indian

Gender : Male

Marital Status : Married

Contact No. : 998-***-****/889-***-****,

Language Known : Urdu, English, Hindi,Marathi,Arabic Hobbies : Playing Cricket,

Reading Books



I hereby declare that the information furnished above is true and best of my knowledge. Date:

Place: Mumbai

( Abdullah Shaikh)

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