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Assistant Customer Service

Brampton, ON, Canada
October 17, 2018

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Harleen Kaur Toronto, ON C: 647-***-****

October 10, 2018,

Dear Selection Committee:

I am writing to apply for the Pharmacy assistant position in your pharmacy. I have done Bachelor degree in Pharmacy. I am equipped with extensive knowledge of the pharmacy profession and have an in-depth understanding of the services provided. My degree in Pharmacy, coupled with experience of dealing with customers face to face in a pressurised medical environment, makes me an ideal candidate for this position.

I am familiar with all of the medical terminology, receiving prescriptions, handling phone calls, maintaining patient profile and managing the inventory that are used in the pharmacy. My academic background in pharmacology and pharmaceutics is extensive and my organizational skills are impeccable. I have been praised extensively by superiors on my ability to handle prescriptions and perfect care and attention paid by me during doing my work. I would love the chance to bring my skills, knowledge and abilities to your organisation as a Pharmacy Assistant.

I have strong verbal and written communication skills. I utilized my thorough knowledge of Microsoft Office and other computer software to create word documents and reports, prepare presentations, and to present the visual data. During my work experience as an assistant chemist, I was able to establish and maintain effective relationships with team mates by possessing a positive, proactive and energetic approach to my work that translated into being a team player. My excellent time management skills enabled me to prioritize and complete the Capstone project survey about the self-medication within short deadlines.

You will find me to be a diligent and dedicated individual with the ability to adapt quickly to various job demands. I am looking forward to meet with you to discuss this position with you. Please contact me at the phone number or email address listed above to set up an in-person meeting. Thank you in advance for your time and consideration.


Harleen Kaur

HARLEEN KAUR Toronto, Ontario, LPY 5S9 Phone no. : - 647-***-****

Career Objective

Actively seeking a challenging and educating opportunity to work as a pharmacy assistant to experience new things and utilize my skills and knowledge of chemistry to assist the organization in providing excellent support to the pharmacist and provide excellent customer service.


Wide knowledge about pharmacology and product safety.

Good Technical skills which will help Pharmacist in drug preparation.

Assist the pharmacist in filling prescription, insurance claim forms and maintaining patient profiles

Receive prescriptions and communicate required medications to pharmacist

Outstanding written and verbal communication with strong customer service skills.

Manage the cash register, telephone etiquette and maintain stock inventory.

Excellent in spelling, reading, and mathematics skills.

Pharmaceutical distribution familiarity

Organised, responsible, accurate and alert in handling things and equipments.

Clean pharmacy equipment, help with the maintenance of equipment and supplies

Proficient in Microsoft Office: MS Word, MS Excel, MS PowerPoint, Minitab.

GPAT and WHIMIS qualified.

Work Experience

Pharmacist assistant technician (May –October 2018 )

Pharmasave- Brampton, Ontario. – Operating Kroll software, script Pro medicine machine and performing Computer Functions like Patient Information Entry, interpretation and processing of written prescriptions including Latin abbreviations, drug name recognition, dosage calculations; Refills; Report Generation; Patient Profile checks.

- Assist in answering phone calls, answering emails and fax messages. – Taking compliance labels to make blister packs, helping pharmacist in assembling things like stocking Prescription filling supplies (Vials, labels, bags)

-Compounding prescription ready by matching the DIN number. –Arranging medicine alphabetically according to the generic and brand name. – Monitoring the inventory level, stocking and identify approaching expiry date of the drugs.

-Handling customer prescription pick up.

Pharmacist assistant (June 2015- April 2016)

Punjab institute of medical science hospital, Jalandhar, India

-Handling of the drugs prescribed by the physician in the prescription.

-Maintaining the drug interaction register

-Attending the telephone calls, checking the expiry date of the drugs and drug stock inventory register management.

-Making entries of the drug stock inventory into the computer system.

Quality Control (January2015- May, 2015) -Training Axon pharmaceutical laboratory, Hoshiarpur, India -Preparation of tablets, capsules and injection using different instrumentation. -Evaluating the quality of tablets by performing various test like dissolution test, disintegration, and friability test.

Seasonal merchandise handler (August 2017-April 2018) GAP- Brampton, Ontario. –Worked in the return department, giving credit to the customers. –Troubleshooting the problems related to the product and resolved all customer complaints. -Assisted customers with the help of Mahanttan software. -Processed merchandise exchanges according to the company policy. -Developed highly empathetic customer relationships and earned reputation.

Educational Background

Chemical Laboratory Analysis, Lambton College, Toronto (2018) Bachelor of Pharmacy, Lovely Professional University, India (2016)

Conferences attended

- Participated in “29th Annual Conference of Indian Pharmacy Graduates Association” on

November 22nd 23rd -2014.

- Participated in “Society Of Pharmaceutical Education and Technology” on 14th February 2015.

- Participated in “International Conference on Advances in Pharmaceutical Nanotechnology and

Nanomedicine” on 6th – 8th February 2015.

Capstone Project

Currently working on project on topic “Self-Medication” under the guidance of Mr. Navneet Duggal, lecturer of pharmacology.

Posters Presented Presented poster on topic “Pharmacovigilance: A worldwide master key for Drug Safe Monitoring.” -Presented poster on topic “Eco-Friendly Approaches for Green Synthesis of Silver Nanoparticles.” -Presented poster on topic “Effect of caffeinated Energy Drinks on Health.”

Extra-Curricular Activities

Life Membership of the Indian Pharmacy Graduated Association (IPGA)

Participated as a delegate in 29th Annual Conference of IPGA, Phagwara, India 2014


-English, Hindi, Punjabi

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