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Program Manager Project

Paterson, NJ
October 15, 2018

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862-***-**** • • 158 Lakeview Ave, Paterson, NJ 07503 Dedicated and experienced Certification Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to the changing Certification/QA processes and business needs. Eager to use my 20 years experience to establish a career with a major technology company.

*20 years plus in the EFT Industry

*Fluent in English and Spanish

*Certification Program Manager for

team of 40 analyst

*Subject Matter Expert in TCPIP


*Subject Matter Expert in EFT

transaction processing

*Experienced in using the AGILE


*Strong knowledge of Digital


Mar 2011 - Jun 2018

Parsippany-Troy Hills, NJ

Certification Program Manager / Fiserv Inc.

Designed, implemented and lead the configuration for the overall Certification process for 2 Data Center moves.

5+ years of Digital Payments experience. Managed and executed projects working closely with API processors and coordinated custom digital wallets for numerous transaction processing issuers. Directed and oversaw as many as 600 simultaneous projects covering online, batch and web services certifications with EFT Networks, Credit Unions, Acquirer and Issuing Core Processors. Developed and administered the Certification teams overall budget. Worked directly with the finance department in administering the incoming revenue along with our yearly budget. Managed and worked with Global Teams in ensuring timely delivery of customer products and certification.

Worked with Paragon on creating and executing certification test scripts for the team to use. Developed the configuration needed for the Paragon Webfast application to work via the internet. Established team priorities, maintained schedules and monitored performance. Created and managed the Coordination team which is responsible for the overall scope of the projects. Created project status graph charts for senior leadership.

Continually improved my teams overall knowledge of the EFT business, skills and performance based on feedback and self-identified professional developmental needs.



Managed and developed the architect for all the Networks such as Visa, Mastercard and Pulse for the Data Center Migration project. Closely worked with the stakeholders of each department to ensure accurate and timely delivery of new data center setup. Devised tools and benchmarks to improve the teams performance. May 2005 - Mar 2011

Parsippany-Troy Hills, NJ

Technical Lead, Certifications / Fiserv Inc.

Performed as a technical lead in the ATM/POS application focusing on debit card settlement and reconciliation, back office operation, fraud, and report generation. Performed testing of host interfaces and protocol which was then placed into production following a successful certification.

Major participant in a disaster recovery effort after a complete facility failure

Provide Applications Support in the operation of a major EFT Network.

Participated in the Operating System upgrades.

TACL programming and scripts automation.

Performed system generation, configuring peripheral devices on Tandem systems.

Performed QA functions for new releases of EFT software using the CONTROL product such as LINE HANDLER, DEVICE HANDLER, HOST INTERFACES, etc.

Performed QA functions building test scripts and regression testing of EFT applications before final production installation. Certified customers on ISO 8583, XML, Deluxe, and X.92 message formats.

Extensive knowledge of TCPIP, and X25 protocols.

Nov 1997 - May 2005

Parsippany-Troy Hills, NJ

Operations Supervisor / Fiserv Inc.

Managed the Client Operations call center and atm/host troubleshooting desk.

Developed tandem macros for monitoring hosts and atms. Created work schedules for the team on a weekly basis. Participated in quarterly system downtime events.

Worked closely with Network Operations and Network Engineering regarding any communications issues.

Handled all customer and clients escalations.


Wayne, NJ

High School Diploma in

Passaic County Technical High School

Taught weekly classes to other departments on the overall EFT Transaction process. AFFILIATIONS


Implemented weekly stat to show progress on all projects Architect the technical setup for major Networks and clients Assisted in updating and correcting the EPOC ISO 8583 manual Member of the Mustard Seed Children foundation

Six Sigma white belt Certified

Qualtrics Certified

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