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Technical Support Supervisor

Cairo, Cairo Governorate, Egypt
October 15, 2018

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Ahmed Amr Ali Mobarak


Mobile: 010********

Address: ** ** ****** ****, ** Shrouk City, Cairo


Faculty of Engineering Higher Technological Institute, 10 th

of Ramadan branch.

Bachelor degree in Telecommunication & Electronics Engineering. Graduation year: May 2016.

Graduation Project:

1st project: Designing the control system of a prototype of an Ambulance Quadcopter with the aid of Ardupilot.

2nd project: Programing and design of a Bluetooth module electrical controller used to control any electrical device.

Professional Experience

Technical Support Supervisor at Consultix for electronics design, embedded systems design and prototyping services. From February 2018 to Present. RESPONSIBILITIES

• Handling support escalations.

• Handling new support issues (unknown issue, new device upgrade, and critical situations).

• Supervision & Reporting KPI’s of support and customer satisfaction.

• Developing Technical Support Team.

• Demo of new products (local and remote).

• Backup Technical Support Engineers (2nd line support).

• Remote demos and trainings (to potential customers).

• Providing Technical presentation during Tenders.

• Developing support process.

• Testing of New products. Helping in putting product testing procedures. Technical Support Engineer at Consultix From December 2016 – February 2018. RESPONSIBILITIES

• Providing customer service and technical support for products, services, and innovative applications.

• Submit the advanced and creative troubleshooting skills to handle and track customers' issues and follow up with them using various department tools and on-line resources.

• Explain complex technical concepts simply with a positive attitude and tone of voice to achieve customer interaction and loyalty.

• Hardware, Software, Firmware and RF validation testing for new released products.

• Implementing technical documentation for new released products. Networks Administrator Engineer at ABS for network solutions. From September to November 2016. Training & courses

Analog and digital electronics course at PCM. (2011) Summer training at Saqr Military Factory. (2012)

Microcontroller course at Jelecom. (2013)

PLC & Hmi course at Arabtech. (2014)

Summer training at Suco Oil Company. (2014)

CCNA course at Herotech. (2015) Certified Cisco ID: CSCO13062404 English conversation course at British council. (2015) English course levels 3, 4 & 5 at Berlitz. (2016)

Fortinet Network security expert 1 Certified (2016) Juniper Network Certified Internet Associate (JNCIA) (2016) English course level 6 at Berlitz (2018)

Computer skills

Microsoft Office – word, excel, Visio and power point Knowledge of Basic C, C++, Micro C programing languages. General Knowledge of LabVIEW.

Cisco packet tracer.


MATLAB Knowledge


CRM Vtiger Software

Language skills

Arabic (Mother tongue)

English (Very good speaker and excellent writer)

Personal Data

Nationality: Egyptian.

Date of Birth: 16/08/1992.

Military Service: Exempted.

Marital Status: Married.


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