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Computer Technician and Network/System Admin Support

West Memphis, AR
October 14, 2018

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*** ***** ****, **** *******, AR *2301


Skills Summary

Experienced computer systems specialist with a varied skillset including hardware and software troubleshooting. I am proficient in various programming languages, Linux administration, and network troubleshooting, with a core focus on learning and understanding system processes, how to effectively manage or simplify those processes, and communicate that in a clear and concise manner to the end user.


Upper Edge Technologies, West Memphis, AR

Computer Technician and Network/System Admin Assistant May 2017 - Present

Test, troubleshoot and refurbish several types of hardware including desktops, thin clients, AIOs, laptops, tablets, phones, projectors, and many more.

Install and troubleshoot many different operating systems including windows 7,8,10, MacOS, iOS, Android, and Chrome OS.

Work with MS office tools including Access database with SQL and AWS connections to track inventory, update repair status, document damages, and keep track of work completed.

Assist network administrator in several task including cat 6 cabling, database connection problems, DNS and static reservations with end users, and NAS troubleshooting when offsite.

Assist systems administrator with active directory duties including creating user accounts, software instillation with admin privileges, correcting domain relationship issues, and collecting system requirements for end users and provide suggestions for upgrades to hardware and system resources from available inventory.

Develop custom Linux tools for bios level windows testing and troubleshooting including every aspect of needed hardware specification even when not bootable.

Participate in weekly teambuilding and leadership exercises to increase productivity in team environments and increase time management.

Backup and restore local desktop images across network from NAS for new employees or hardware upgrades.

Assist system administrator with Server 2016 shutdown and restart process when offsite including needed services and restoring remote desktop services.

The Computer Guy, Marion, AR

Computer Technician Extra Help, February 2015 - May 2017

Assisted owner with Installs, diagnostics, repairs, and upgrades of computer systems and software.

Helped Consult, set-up, and maintain small business LANs and WLANs.

Specialized in building custom PCs with latest generation technology for top performance at affordable pricing.

Provided recommend products or solutions with cost effective solutions saving both time and money for customers.

Assisted with disaster recovery plans including image backup, file integrity checks, and offline data storage.

Walmart, Marion, AR

Stock Associate, July 2016 - July 2017

●Answer customers' questions about merchandise and advise customers on merchandise selection.

●Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

●Receive, open, unpack and issue sales floor merchandise.

●Transport packages to customers' vehicles.

●Greet customers entering establishments.

●Assist with duties in other areas of the store as needed to help workflow.


Arkansas State University Mid-South, West-Memphis, AR

Associates of Applied Sciences: Cisco Networking, May 2018 3.84

Sigma Cum Laude

Certificate of Proficiency – Microcomputer Upgrade & Repair, May 2018

Certificate of Proficiency – Networking, May 2018

Phi Theta Kappa National Honor Society

Sigma Kappa Delta National Honor Society

Chancellor and Dean List on Academic Performance

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