*** ******** ****, **** **, Brampton L6T 2X2
Cell: 647-***-**** E-mail: firstname.lastname@example.org
LinkedIn: https://in.linkedin.com/in/murtazavanswadawala Skype: mutaza-jamali
Possess extensive overall IT experience, a collaborator, and problem solver in the implementation and maintenance of network devices in Data Centre and Wireless
Organized the Customer Support department for retail and commercial customers.
Possess detail oriented approach to ensuring the smooth operation of communication networks, excellent client facing skills, paying attention to details and follow complex technical instructions to not only troubleshoot problems but also keep end users happy.
Experience in both multinational and multicultural environments mentoring 15 sub-ordinates from both the Networking and Customer Support department.
Trained in Cisco Certified Network Administration (CCNA) certification.
Quick learner with ability to grasp new technologies, both software and hardware and work under pressure if the situation demands.
Communication, presentation, team management, project planning and systemization skills.
Routing Protocols : OSPF, BGP, EIGRP, IGRP, RIP v1 & v2
Networking : TCP/IP, DNS, LDAP, DHCP, Ethernet, Frame Relay, ISDN, Switching/Routing, Access Lists, VLAN, VTP/STP, MPLS, Wireless, Docsis technology
Network Devices : Cisco, Routers, 831s, soho91, 1700s/1800s/7200s/ASR, Cisco Switches 1900, 2950, 3750, CMTS, Netsweeper server, Optilink switches, Volktek switches
Network Monitoring Tools : Cacti, MRTG, Tacacs, RADIUS, Wire shark, Solarwind
Security: Basic configuring knowledge of ASA firewall, Cyberoam, Sonic firewall.
Other Tools : Magna Quest software for online complain registration & resolution, MS Visio, telnet, putty, hyper terminal
Platforms : Windows XP/Vista/Win 7/Win 8/Win 10
Hathway Cabletech Services Pvt. Ltd. Oct 2006– Sep 2018
Assistant Manager Network-Support (Network Admin / Customer Support)
Ensured technical as well as service assurance support to Network as well as Corporate lease line and modem customers with an active base of 10000+.
Telnetting CMTS UBR 7200 for tracking the existing broadband customer.
Ensuring minimum down time at POP and Customer end
Installed, maintained CISCO L2/L3 Switches and Routers.
Testing, installation and troubleshooting of media convertors, cable devices like modem (SA, Web star, Motorola etc.), Routers (Cisco UBR 7200 series), Cisco SOHO 91, Cisco 1751, Cisco1841 router, 2800 & 1700 router, Linksys, Net gear routers, RAD FCD-E1 modem, firewall devices and Catalyst 2950, 3550, 3750 switches.
Configured MRTG, Cacti graph and CMTS port configuration, troubleshooting WAN/LAN and wireless network/switching problems.
Configured CISCO based routing like RIP, EIGRP, IGRP, OSPF, BGP, MPLS route redistribution etc., switching implementation, STP, VTP, Access lists, L3 Switching and administrating.
Installed ZTE and Genexis switches for implementation of GPON (GIGABIT PASSIVE OPTICAL NETWORK) technology for FTTH and ONU at customer premises for higher end bandwidths
Designed the Datacenter cabling and wireless networks, structured network cabling such as UTP, coaxial etc., installation and configuration of LAN, WAN and wireless networks with active components such as routers, switches, modems, access points, repeaters.
Influenced day-to-day activities to ensure stability of zone allotted, making weekly MIS reports, recording downtimes, vendor management to ensure maximum uptime.
Coordinated various departments for faults analysis and rectification.
Documented network problems and resolutions for future reference.
Wireless experience in outdoor network installation using tools like ligowave/google earth for calculation of altitude and point to point alignment of devices with related security.
Initiatives & Achievements
Carried out wireless connectivity for lease line customer through point to point connection for maximum uptime in accordance with the SLA.
Undertaken wireless deployment (16 km range) of point to point internet connectivity from the server to the remote location through long range wireless devices (Ruckus Zone flex 7731-Long-Range 802.11n (5GHz) Wi-Fi Point-to-Point/Multipoint Backhaul) and then distributing the bandwidth to various end user customers through manageable catalyst switch.
Connected an area, approx. air distance of 25 km, point to point using Ubiquity Wireless (Air-fiber, Rocket M5 and Power beam) devices for internet connection and the distribution through sector antenna and wireless AP at CPE.
Streamlined the IT Support & Escalation process by interacting with the customer to setup the support procedure & standardize it by documentation for each process.
Implemented self-help techniques for end users to help themselves in resolving first level IT problems.
Enhanced end user awareness on importance of Customer Data Privacy and Compliance to Data Security practices by series of trainings with different teams.
Hughes Telecom Nov 2002 – May 2004
Installation of CDMA and wireless/wired based telephone cables and supervised the laying of the telephone cable (fiber optic cable), its proper jointing (splicing) & to report to the higher authorities in case of any faults.
Ensured technical support to consumers by technically educating them with the necessary knowledge of the various features available by the service provider and rectify faults.
Daily generation of reports.
Installed & maintained various long and short haul transmission systems
Installed, troubleshoot & configured LAN, WAN Networks using CAT-5 cabling as well as fiber cables
Alfir Glass Industries Sep 2001 - Aug 2002
Supervised the company’s network of computers.
Networking of computers, troubleshooting and diagnosing related problems.
PC assembling, installation and upgrading.
Fundamentals of Wireless Application, VoIP.
Computer OS and programs: MS-Office, MS-Excel, MS-Word, Co, Internet, Knowledge of operating systems like DOS & Windows.
Technical knowledge of antivirus software, firewalls, intrusion detection systems, networking routing and cabling, web conferencing, Wireless network cards and access point configuration.
Crimping of LAN cables and its testing, PC/Server assembling, installation, configuration, upgrading, diagnosing, troubleshooting & preventive maintenance.
Bachelor of Engineering (Electronics & Communications)- 2001
Dr. BAMU University