Customer Service Sales

WANDALEER BROGDEN

**** **** ******

Baltimore, Maryland 21217

443-***-**** (mobile)

E-mail: *********@*****.***

SUMMARY: Ocean Transportation experience

Experienced in sales and telemarketing

Extensive Customer Service Skills background

Ability to assume versatile responsibilities

Highly motivated, team player

Seeking an opportunity to contribute to your organization

CAREER HISTORY

WALLENIUS WILHELMSEN LOGISTICS, Baltimore, Maryland

CUSTOMER SERVICE (INSIDE SALES ASSISTANT)

Primary Mission: first contact with customer (providing rates, vessel schedule, booking

cargo (providing specs as needed for various cargoes). Assuring necessary documents as required; especially for particular cargoes.

MAERSK, INC. Baltimore, Maryland

BUSINESS DEVELOPMENT ACCOUNT REPRESENTATIVE (INSIDE SALES)

Primary Mission: to achieve budgeted business plan by developing and maintaining

an active account base of exporters and importers

Supported management regarding account maintenance and development

Contract Administration: responsible for preparation, maintenance and auditing

service contract database (bids, negotiations and proposals)

EXPORT TRAFFIC COORDINATOR (CUSTOMER SERVICE)

Booking cargo for various sailing (receipt port and load ports), tracking cargo

truck/rail prior to loading, preparing load lists, hazardous manifest, assisting

accounts with routing, rates and equipment availability. Assisting accounts

with necessary documentation required this end and overseas. Communication

verbal, e-mails and fax were important aspects of these versatile duties.

EDUCATION

MORGAN STATE UNIVERSITY - Baltimore, Maryland

2 years (NO DEGREE)

THE CATHOLIC HIGH SCHOOL OF BALTIMORE - Baltimore, Maryland

GRADUATED

SKILLS / SEMINARS: sales and marketing, motivation, time management

customer service skills / quality, hazardous materials

Microsoft (word / excel)

Notary, and member of American Legion Auxiliary

References Available Upon Request

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