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Engineering Manager

Location:
San Jose, CA
Posted:
October 13, 2018

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Resume:

Joseph F. Khouri

San Jose, CA *****

408-***-**** ac7dgz@r.postjobfree.com https://www.linkedin.com/in/jkhouri/

SENIOR ENGINEERING LEADER

Cloud SaaS Agile Distributed Systems Global Teams Builder Collaboration Innovation Results

Track record in building and growing high performance, collaborative and innovative global (US, India, Europe and China) Agile cross functional (Architecture, Dev, QA, Performance/Scalability, DevOps, Test & Continuous Delivery Automation, Escalation, Deployment, Technical Documentation and Program Management) engineering teams and culture.

Lead in delivering innovative and successful products for small, medium and large enterprises deployed at customer premises or in the cloud/SaaS through Agile methodology.

Proven track record in building start-up teams and products within an established company and delivering results.

SKILLS HIGHLIGHTS:

Agile, SaaS, Cloud, Distributed Systems, Microservices, Mobile, UI, Web, Virtualization, Automation, Continuous Delivery, DevOps, Scalability, Contact Center, Unified Communication, IP Telephony, Social Software, Learning Management Systems, Enterprise Software, Software development Leadership, Cross-Functional Leadership, Global Engineering.

TOOLS TECHNOLOGIES:

Rally, Git, Jenkins, Maven, Ansible, Chef, Vagrant, VMware, OpenStack, Zookeeper, Logstash, Nagios, RDBMS (Oracle, MySQL), NoSQL DB (MongoDB, OrientDB/GraphDB), ElasticSearch, MuleSoft ESB/API Mgr, ActiveMQ, Kafka, CDN, Nginx, Jetty, Java, Javascript, NodeJS, EmberJS, Twitter Bootstrap, REST, SOAP, C/C++, DOJO, JQuery, CentOS Linux, IOS/Swift, Windows, JUnit, Selenium, Spirent, Gomez, AppDynamic, New Relic.

Experience:

Education and World Travel Sabbatical

May 2018 – Now

Took time off for personal education especially technical, world travel and enjoyment while preparing for the next career opportunity.

Director of Engineering, Collaborative Knowledge

Cisco Systems May 2014 – May 2018

Took over a cross-functional (Architecture, Dev, QA, Performance/Scalability, DevOps, Test & Continuous Delivery Automation, Escalation, Deployment) global engineering team of 100+ members distributed in the US, India and China responsible for the creation, development and support of a cloud-based SaaS Social Learning product focused on the continuous skilling/learning of companies’ workforce by enabling people to take online training and collaborate with each other to learn, share and leverage their knowledge and expertise.

Transformed the team by adopting Agile resulting in improved teamwork, productivity, quality and feature velocity.

This brand-new product is being built through significant internal innovation and development via Agile methodology in combination with leveraging leading-edge technologies acquired commercially or open source resulting in improved innovation velocity, teamwork, time to market and quality.

Negotiated, formed and managed several global vendors’ relationships resulting in delivering on business objectives, cost saving for Cisco, and scaling and elasticity of our engineering workforce.

Collaborated globally with numerous Cisco Cross-functional teams, Business Units, Customers and Partners.

Product has been successfully deployed and used internally within Cisco and externally by key customers and partners.

Director of Engineering, WebEx Social

Cisco Systems May 2009 – May 2014

Founded, built and led a high performance and talented cross-functional (Architecture, Dev, QA, Performance/Scalability, Automation, Escalation, Documentation) global engineering team from 0 to 200+ members distributed in the US, India, Europe and China responsible for the creation, development and support of the then brand-new Cisco WebEx Social Product for Enterprises: a large scale web-based Facebook-like social software application that brings real-time and asynchronous collaboration into a single integrated experience, delivered through desktop browsers and native mobile apps, for improving communication, collaboration and productivity at the work place.

Product was successfully built through significant internal innovation and development via Agile methodology in combination with leveraging leading-edge technologies acquired commercially or open source resulting in improved innovation velocity, teamwork, time to market and quality.

Solution was successfully deployed at customer premises at numerous large enterprises and internally at Cisco each with a large number of users. Also, delivered as a SaaS through the Cisco Webex Cloud to small and mid-size enterprises.

Negotiated, formed and managed several global vendor relationships resulting in delivering on business objectives, cost saving for Cisco, and scaling and elasticity of engineering workforce.

Collaborated globally with numerous Cisco Cross-functional teams, Business Units, Customers and Partners.

Director of Engineering, IP Contact Center and IP Telephony

Cisco Systems May 1998 – May 2009

Early member and engineering leader in Cisco IP Telephony/Unified Communication/Collaboration team, which started that Cisco business and scaled it from 0 to over $4 Billion/year in revenue. Founded, built and led a high performance and talented cross-functional (Architecture, Dev, QA, Performance/Scalability, Automation, Escalation, Program Management) global engineering team from 0 to 100+ members distributed in the US and India responsible for the creation, development and support of the then brand-new Cisco Unified Communication Contact Center Express, Interactive Voice Response (IVR), and SoftPhone Products all designed for small to mid-size customer premises deployments.

Products I led allowed Cisco to enter and succeed in the IP Contact Center market capturing the #1 world-wide market share in Interactive Voice Response and #2 in Contact Center with 20,000+ customers / enterprises worldwide.

Started off my products in the US and after achieving a significant market success and maturity, their engineering was moved predominantly to India with a small team left in the US.

Negotiated, formed and managed several global vendor relationships resulting delivering on business objectives, cost saving, and scaling and elasticity of our engineering workforce.

Collaborated with numerous Cisco Business Units, Customers and Partners.

Hired as a Manager and then promoted to Senior Manager and then Director.

Earlier Career

Software Development Manager & Technical Leader, Contact Center

Aspect Telecommunications

Managed a team of software engineers responsible for building the Aspect Contact Center Agent’s Desktop Application.

Led the delivery of a major release of the Aspect Contact center with 50+ developers in the US and UK and introduced a new engineering process and methodology that led to a more efficient, timely, and high quality delivery.

Advisory Software Engineer

Siemens/ROLM Corporation

Developed features on the Siemens/ROLM Voicemail Product.

Developed configuration software for the IBM/ROLM Telephony PBX Product.

Education:

Bachelor of Science in EECS, UC Berkeley, GPA: 3.7/4.0

Special Accomplishments:

70 Patents issued by the US Patent Office.



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