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Customer Service Manager

Newnan, GA
October 13, 2018

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Suzanna Garrison

** ***** ***** **

Newnan, Ga.**265



To obtain a rewarding and challenging position with a growth oriented organization..


Key skills includes: 25 years of delivering Customer Service, Team Lead for Call Center,

Account Support Manager for big reputable companies, Order Management,Time Management, Microsoft Word, Excel, able to make quick and effective decisions relating to customer service concerns, ensure end to end customer care while keeping a good customer rapport, detailed oriented, attention to detail and self motivated..


2013- 2016 Order Management- NCR Hwy 74, Peach Tree City, Ga. 30269

Access web orders, approve correct errors and route orders to the appropriate queue to be processed, add new customers to the database, gather and update contract information to ensure proper coverage and service to meet SLA, address emails and escalations pertaining to customer's concerns, generate and distribute end of day reports. 2010-2013 Account Support Manager- NCR Hwy 74, Peach Tree City,Ga.30269

Take ownership of assigned accounts, ensure contracts are accurate to support end to end service, monitoring daily orders for expediting to meet SLA, adjusting add delete or change in customers' sites, weekly and monthly reporting to customers in regards to performance and addressing emails or customers concerns.

2003-2010 Customer Service Rep / Team lead- NCR Hwy 74, Peach tree City,Ga.30269.

Team lead which entails addressing escalations and emails, monitoring Call Center agents, making weekly schedules, answering phones, prioritize and process orders to ensure shipping in a timely manner, tracking packages and providing AWB or BOL.


1970-1975 Corentyne Comprehensive High Oversees South America

High School Diploma


Upon request.

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