STANLEY JOSEPH 718-***-****
Brooklyn, NY ac7df6@r.postjobfree.com
Education Associate of Applied Science, Mechanical Engineering Technology Expected May 2020 Queensborough Community College, Bayside, NY
Course Work Technical Layouts • Manufacturing Process Experience ENT & Allergy Associates 03/2016-08/2018 IT Support and Field Operations New York, NY
Provided remote and on-site support for 9 offices, monitored tickets using ConnectWise
Installed and troubleshoot audiovisual equipment for video conferences and meetings
Audited eMR records, created user profiles and provided level 1 desktop support
Created and configured user profiles for VOIP Avaya IP office phone system
Submitted orders for new devices, maintained and updated inventory in MS Excel
Supported Windows 7, Mac OS X, Windows Server 2008, Mac OS X Server 10.x, iOS, and Android platforms
Columbia University Medical Center 07/2012–03/2016 Patient Services Coordinator New York, NY
Scheduled appointments, confirmed referrals and obtained required authorizations
Pre-registered new and prospective patients, updated demographic data in EMR system
Collected claims information, reviewed disputes, and referred accounts to collections
Verified insurance eligibility in IDX, explained fees, patient’s financial obligations, including co- pay and coinsurance
CCT Solutions, LTD 03/2010–03/2012
Lead EMR Trainer New York, NY
Trained clinical and administrative healthcare professionals in electronic medical record (eMR) applications and software including AllScript, eClinicalWorks, Cerner, Vista and Prism
Responsible for smooth transitions during implementation (Go-Live) of clinical software
Served as point person for Go-Live support, resolved technical issues and coached end-users US Diagnostic Inc. 05/2008–03/2010
Client Relations/Tech Support New York, NY
Educated users on device features and system upgrades to increase product monitoring
Diagnosed, troubleshoot, and resolved device errors and decreased replacement orders
Provided remote technical support, documented case history, achieved daily targets
Trained new hires and staff on call center standard operating procedures Israel Discount Bank 02/2007–04/2008
Compliance Account Reviewer New York, NY
Audited client files for completed and required Know Your Client documents and forms
Applied compliance rules and regulations, updated accounts to Federal Government standards
Reviewed CIF and FISERV database, ensured accuracy and consistency of recorded financial data
Investigated and reported domestic and international accounts for suspicious wire activity
Uploaded, exported, and scanned certified documents to mapped drive for management review
Created secured hyperlinks for deposited checks simplified access for bankers and audits UBS Investment Bank 05/2006–02/2007
Branch Support Weehawken, NJ
Provided phone and email support, guided preparation of compliance reporting forms
Created and maintained accurate and complete files for reportable and resolved items
Collected documentation, updated high volume database and prepared management reports
Completed research vis Bloomberg, Lexis Nexis, Dow Jones to support the approval process
Developed skills and knowledge of bank and broker dealer regulations UBS Investment Bank 06/2004–04/2006
Document Production Workflow Coordinator New York, NY
Collaborated with bankers on content and presentation development for client meetings
Clarified project requirements, negotiated deadlines and inspected documents for quality
Assigned document production and scanning requests following established guidelines
Checks corrected proofs of documents against mark-up for comparison and quality assurance
Managed confidential data, maintained all logs and reporting documentation for compliance Technical MS Word, Excel, PowerPoint, Adobe Acrobat, Windows (XP, 7, 10), Mac (OS), EPIC HIS (Health Skills Information System), AllScript, eClinicalWorks, Cerner, Vista, Prism, NextGen, IDX, Lexis Nexis