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Desktop Support Medical

Location:
Brooklyn, NY
Posted:
October 13, 2018

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Resume:

STANLEY JOSEPH 718-***-****

Brooklyn, NY ac7df6@r.postjobfree.com

Education Associate of Applied Science, Mechanical Engineering Technology Expected May 2020 Queensborough Community College, Bayside, NY

Course Work Technical Layouts • Manufacturing Process Experience ENT & Allergy Associates 03/2016-08/2018 IT Support and Field Operations New York, NY

Provided remote and on-site support for 9 offices, monitored tickets using ConnectWise

Installed and troubleshoot audiovisual equipment for video conferences and meetings

Audited eMR records, created user profiles and provided level 1 desktop support

Created and configured user profiles for VOIP Avaya IP office phone system

Submitted orders for new devices, maintained and updated inventory in MS Excel

Supported Windows 7, Mac OS X, Windows Server 2008, Mac OS X Server 10.x, iOS, and Android platforms

Columbia University Medical Center 07/2012–03/2016 Patient Services Coordinator New York, NY

Scheduled appointments, confirmed referrals and obtained required authorizations

Pre-registered new and prospective patients, updated demographic data in EMR system

Collected claims information, reviewed disputes, and referred accounts to collections

Verified insurance eligibility in IDX, explained fees, patient’s financial obligations, including co- pay and coinsurance

CCT Solutions, LTD 03/2010–03/2012

Lead EMR Trainer New York, NY

Trained clinical and administrative healthcare professionals in electronic medical record (eMR) applications and software including AllScript, eClinicalWorks, Cerner, Vista and Prism

Responsible for smooth transitions during implementation (Go-Live) of clinical software

Served as point person for Go-Live support, resolved technical issues and coached end-users US Diagnostic Inc. 05/2008–03/2010

Client Relations/Tech Support New York, NY

Educated users on device features and system upgrades to increase product monitoring

Diagnosed, troubleshoot, and resolved device errors and decreased replacement orders

Provided remote technical support, documented case history, achieved daily targets

Trained new hires and staff on call center standard operating procedures Israel Discount Bank 02/2007–04/2008

Compliance Account Reviewer New York, NY

Audited client files for completed and required Know Your Client documents and forms

Applied compliance rules and regulations, updated accounts to Federal Government standards

Reviewed CIF and FISERV database, ensured accuracy and consistency of recorded financial data

Investigated and reported domestic and international accounts for suspicious wire activity

Uploaded, exported, and scanned certified documents to mapped drive for management review

Created secured hyperlinks for deposited checks simplified access for bankers and audits UBS Investment Bank 05/2006–02/2007

Branch Support Weehawken, NJ

Provided phone and email support, guided preparation of compliance reporting forms

Created and maintained accurate and complete files for reportable and resolved items

Collected documentation, updated high volume database and prepared management reports

Completed research vis Bloomberg, Lexis Nexis, Dow Jones to support the approval process

Developed skills and knowledge of bank and broker dealer regulations UBS Investment Bank 06/2004–04/2006

Document Production Workflow Coordinator New York, NY

Collaborated with bankers on content and presentation development for client meetings

Clarified project requirements, negotiated deadlines and inspected documents for quality

Assigned document production and scanning requests following established guidelines

Checks corrected proofs of documents against mark-up for comparison and quality assurance

Managed confidential data, maintained all logs and reporting documentation for compliance Technical MS Word, Excel, PowerPoint, Adobe Acrobat, Windows (XP, 7, 10), Mac (OS), EPIC HIS (Health Skills Information System), AllScript, eClinicalWorks, Cerner, Vista, Prism, NextGen, IDX, Lexis Nexis



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