Key skills

KNOWLEDGE OF

•IT maintenance

•Logging faults

•Hardware faults

•Replacing parts

•System support

•IT infrastructure

•Safety legislation

•Troubleshooting

PERSONAL SKILLS

•Proactively working as a member of a team

•Active questioning & listening skills

•Maintaining individual performance targets

•Ability to work under pressure

•Excellent problem resolution skills

•Good communicator at all levels

•Open to different ideas, working practices and cultures

REFERENCES

Antonia Mclaughlin

English Teacher

ac7d9q@r.postjobfree.com

ILE collage – Al Khobar

Shireen Farhat

IT support Teacher

ac7d9q@r.postjobfree.com

ILE collage – Al Khobar

CONTACT DETAILS

Hajer Al Dhbah

Al Dhahran – King Abdulziz airbase

T : +966-**-*******

E : ac7d9q@r.postjobfree.com

Hajer Al Dhbah

Career Summary

An enthusiastic and knowledgeable young person who can provide front line support as part of any IT Service Operation. Want to work closely with the service desk team. I’m flexible and willing to take full ownership of user problems until they are fully resolved. I’m currently looking for suitable IT technician position with a company that offers a friendly and supportive environment.

Academic Qualifications

ILEI Technical College

Full Diploma in IT support

Associate + Vocational (System Support)

Job training for 5 weeks

Al Dhahran schools

PET Cambridge English certificate:

Pass with Distinction

ICT Cambridge Certificate Microsoft Office

(Word-Excel-PowerPoint-Windows)

2015- 2017

4.5 GPA

2016

2015-2016

B2 level

2016

IT Support skills acquired whilst studying

Providing first level technical support to customers

Installing and configuring computer hardware systems and IT software

Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact

Taking ownership of problems and tracking them to a successful conclusion

Raising & maintaining incident tickets and problem records

Producing documentation and reports to a high standard

Testing and evaluating new technology

Repairing IT equipment and replacing parts

Flexible to overtime requests

Setting up new users' accounts and profiles and dealing with passwords

Contact this candidate