Sales Representative Customer Service
Resume:
Jasmine Lewis
Winston Salem, NC ***03
**************@*****.***
Skills
Admin Support
Insurance Follow-Up
Epic Software
Customer Retention
Database Maintenance
Front Office
Excel
Powerpoint
Microsoft Office
Oracle
Scheduling
45 WPM
Professional Experience
Customer Service Representative Novant Health-Winston Salem, NC Sept. 2017-Present
Taking credit card payments over the phone with patients
Advising patients, insurance companies and attorneys of account billing information
Removing and adding patients insurance using Epic
Addressing or escalating customer issues according to procedures
Insurance Follow Up The Resource-Winston Salem, NC Apr 2017-July 2017
Analyzed patient accounts
Completed the appropriate steps or actions needed to satisfy the account balance
Handling inquiries and correspondence regarding patient’s accounts.
Submit claims to insurance provider for payment
Administrative Support Mood Treatment Center- Winston Salem, NC Mar 2015- Jan 2016
Schedule and confirm patient appointments
Answer telephones and direct calls to appropriate staff
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
Receive insurance co-payments and post amounts paid to patient accounts
Submit claims to insurance for payment
Compile and record medical charts, reports, and correspondence
Interview patients to complete insurance and privacy forms
Called in prescriptions to pharmacies
Direct Sales Representative PepsiCo- Winston Salem, NC Mar 2012- Nov 2013
Placed beverage orders for small and large businesses
Addressing or escalating customer issues according to procedures
Handled inbound and outbound calls during peak hours
Database Maintenance
Transferred customers to appropriate departments quickly and efficiently
Education
Glenn High School, Diploma Kernersville, NC 2006
References Available Upon Request
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