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Sales Representative Customer Service

Winston-Salem, NC
October 15, 2018

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Jasmine Lewis


Winston Salem, NC ***03


Admin Support

Insurance Follow-Up

Epic Software

Customer Retention

Database Maintenance

Front Office



Microsoft Office



45 WPM

Professional Experience

Customer Service Representative Novant Health-Winston Salem, NC Sept. 2017-Present

Taking credit card payments over the phone with patients

Advising patients, insurance companies and attorneys of account billing information

Removing and adding patients insurance using Epic

Addressing or escalating customer issues according to procedures

Insurance Follow Up The Resource-Winston Salem, NC Apr 2017-July 2017

Analyzed patient accounts

Completed the appropriate steps or actions needed to satisfy the account balance

Handling inquiries and correspondence regarding patient’s accounts.

Submit claims to insurance provider for payment

Administrative Support Mood Treatment Center- Winston Salem, NC Mar 2015- Jan 2016

Schedule and confirm patient appointments

Answer telephones and direct calls to appropriate staff

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff

Receive insurance co-payments and post amounts paid to patient accounts

Submit claims to insurance for payment

Compile and record medical charts, reports, and correspondence

Interview patients to complete insurance and privacy forms

Called in prescriptions to pharmacies

Direct Sales Representative PepsiCo- Winston Salem, NC Mar 2012- Nov 2013

Placed beverage orders for small and large businesses

Addressing or escalating customer issues according to procedures

Handled inbound and outbound calls during peak hours

Database Maintenance

Transferred customers to appropriate departments quickly and efficiently


Glenn High School, Diploma Kernersville, NC 2006

References Available Upon Request

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