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Jackson, MS
October 15, 2018

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Esther LaTica Green

*** ****** ******, *******, ** 39209

Cell: 601-***-****


SUMMARY: Over fifteen (16) years of clerical experience i.e. typing, faxing, answering phones, filing, etc.; over two (2) years of call center experience and patient appointment scheduling in the E Clinical Works system; over two (2) years of human resources experience i.e. payroll and clerical; over fifteen (16) years of customer service experience i.e. communicating with customers face-to-face and via the phone; six (6) years of sales experience i.e. five (5) years as sales assistant and one (1) year of retail sales.

Employment History:

Customer Service Representative (CSR)

Adecco Temporary Service/Conduent 09/24/18-10/15/18

384 Galleria Pkwy., Madison, MS 39110


Took CSR training classes at Conduent through Adecco Temporary Service. Took training to work in the Humana Insurance Department assisting their members with insurance questions and resolve any issues they may have had. This position was in a call center environment.

Unemployed from 07/19/18 to 09/24/2018

Looking for and seeking employment

Virtual Receptionist/Appointment Receptionist

Protel, Inc. 10/27/15-07/19/18

1048 Centerpointe Blvd., Pearl, MS 39208

Supervisor: Alesia Gray 601-***-****

Served as the appointment scheduling receptionist for Family Health Care Clinics in 24 locations for Mississippi, Alabama and Louisiana. Answered phone and schedule, reschedule and cancelled appointments for patients. Took messages for nurses and administrative staff and forwarded message through the E Clinical Works message system or email through Microsoft Outlook. Transferred calls (if needed) to the appropriate clinic location. Performed other duties as assigned.

Unemployed from 01/01/15 to 10/26/2015

Looking for and seeking employment

Photographer/Sales Assistant (Part-Time)

Portrait Innovations 10/14/14-12/30/14

1000 Highland Colony Pkwy., Ridgeland, MS 39157

Supervisor: Nicole Keefer 601-***-****

Answered phone and scheduled, cancelled or rescheduled photo appointments; made confirmation calls, took photos for session (40-60 shots); sold photo collections to customers of their favorite poses, took customers payment at register i.e. cash, credit card, etc.; printed photos and packaged them up for customer; performed other duties as assigned.

Unemployed from 04/04/11 to 10/13/14

In between this time, from 06/18/12 to 07/01/12 I worked as a temporary clerical worker for Staffers, Inc., 1437 Old Square Rd., Jackson, MS 39211. The staffing consultant was Kelly Sellers 601-***-****. From 08/15/14 to 10/11/14 I worked for MJOL (MommyJobsOnline) work-at-home as a data entry specialist/independent contractor.

Obit Writer/CSR 12/20/10-04/03/11

The Clarion-Ledger

201 South Congress St., Jackson, MS 39201


• Entered obituaries into the WAVE 2 adportal system; received and entered payments into the Circulation AS400 system; handled cash and checks, balanced out cash register, ran daily reports, prepared the deposit slip and deposit for next day; performed other duties as assigned.

Human Resources Clerk 02/11/08-12/03/10

The Clarion-Ledger

• Performed HR payroll maintenance in LAWSON; prepared badges/identification cards; performed clerical duties: typing, faxing, scanning, opening and distribution of mail; performed switchboard duties. Administered spelling and typing test; performed other duties as assigned.

Wedding/Engagement Coordinator 06/16/03-02/11/08

The Clarion-Ledger

• Emailed wedding, engagement, birthday, anniversary, graduation and birth illustration proofs to customers for approval of announcements in the Celebrations tabloid style magazine; entered the mailing addresses of customers in the AS400 system; performed other duties as assigned.


Phillips Junior College

Jackson, Mississippi

(2) Associate Degrees, 7/1988

Major: Computer Programming

Minor: Computer Operations

Southern Technical College

Jackson, Mississippi

Vocational Diploma, 6/1986

Major: Computer Programming

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