Antoinette Addo

**** ****** ******

Columbia, MD 21045

Cell phone: 410-***-**** ac7d10@r.postjobfree.com

SKILL SUMMAY

Recent tech savvy graduate in Computer Science/ Information Systems with excellent communication, active listening and leadership skills while paying attention to details. Seeking challenging employment and knowledge in an innovative organization for potential growth and excelling with the company.

EDUCATION Frostburg State University

Bachelor of Science in Liberal Arts

Concentration: Computer Science (Programming) & Information Systems

Relevant Coursework: Parallel Computing, Software Engineering, Assembly Language, Principles of Accounting I & II, Human Resource Management, Data Structure and Operating Systems, Proficiency in Microsoft Office, Programming Experience from University Projects.

WORK EXPERIENCE

Frostburg State University (08/2016 - 05/2018) Frostburg, MD

Teaching Assistant

Responds to student inquiries through TA office hours, synchronous sessions with instructor, or other forms of communication.

Promoting communication between faculty and students by communicating to faculty when there is a problem or concern, or need for clarification on course material.

Acting as an additional support during class activities or with specific groups of students

Frostburg State University (08/2017 - 05/2018) Frostburg, MD

Tutor

•Tutor in Physics, Math and Computer Science related courses

•Offer individual and group tutoring, as well as workshops and presentations on a variety of learning issues

•Provide students with the tools needed to successfully navigate their way through an array of learning

•Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.

Howard Community College (01/2013 – 05/2015) Columbia, MD

Helpdesk Technician

Serving as the first point of contact for customers seeking technical assistance over phone or email

Determining the best solutions on issues and details provided by customers through problem-solving processes.

Performing remote troubleshooting through diagnostic techniques and pertinent questions and direct unresolved issues to the next level of support personnel.

AD Capital Advisors (10/2012 – 12/2014) Harrison, NJ

Data Entry Analyst

•Transferring data from paper formats into computer files or database systems

•Carefully compiling large numbers of housing and health data into spreadsheets

•Typing in and verifying data provided directly from customers.

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