Brittany Nicole Harris

*** ***** ****, ********, ** 23225, Telephone: 804-***-****

Email: ac7cuc@r.postjobfree.com

OBJECTIVE: Seeking a challenging position in an organization that offers an opportunity for professional development and growth.

Experience:

May 2015 to Present, Comcast Cable, Richmond, VA

Dispatcher

Updated technician routes; resolve customer complaints

Heavy computer usage (cable data; excel spreadsheets)

Proficient with Comcast procedures for dispatchers

Data entry

Map reading and directing best route for technicians

Route technicians to job sites

Participate in daily conference calls with company officials

July 2014 to December 2015, Estes Express Lines, Richmond, VA

Fleet Breakdown Dispatcher

Handling inbound and outbound calls nationwide for broken down tractor

Determining if a vendor can fix a unit or whether a wrecker need to be called in

Knowledgeable on Citrix phone system, AS400 and Tchek system

Communicate with safety department for accidents and hazards spills

Mapping, locating driver by interstate, exit and mile maker to determine driver’s city location

Give accurate information where driver is located in order to assist in updating eta

Handle DOT violations

Coordinate with mechanics at various terminals to make aware of various issues -- what needs to be fixed and deadline dates

Send time critical updates on gold freight

Heavy data entry and typing

October 2012 to July 2014, CUI, Inc., Richmond, VA

Dispatcher

Updated technician routes; resolve customer complaints

Heavy computer usage (cable data; excel spreadsheets)

Proficient with Comcast procedures for dispatchers

Data entry

Map reading and directing best route for technicians

June 2012 to October 2012, Waste Management, Richmond, VA

Dispatcher

Dispatched trucks to various pick up and drop off locations

Map reading

Usage of 2-way radio/8-phone line switchboard

Kept up with drivers and their locations

Update excel spread sheets

Received and placed new customer orders

June 2009 to June 2011, Cableview Communications, Richmond, VA

Customer Service Supervisor – Dispatch Unit

Customer service dispatch unit – handling inbound and outbound calls

Supervised dispatch unit – 13 dispatchers

Created work schedules

Assist with telephone switchboard

Route technicians to job sites

Troubleshoot problem cable issues

Proficient in reading road maps

Resolve customer issues and/or complaints

Connect and disconnect cable services

Issue reports to Comcast Cable

Daily and proficient use of Excel

Participate in daily conference calls with company officials

September 2008 to June 2009, Amtec, Richmond, VA

Customer Service Dispatcher

Answered telephones

Updated technician routes, resolved customer complaints

Heavy computer usage (cable data; excel spreadsheets)

Familiar with Comcast procedures for dispatchers

April 2007 to June 2008, United States Digital Services, Richmond, VA

Customer Service Dispatch Supervisor

Answered telephones

Create work schedules

Updated technician routes, resolve customer complaints

Heavy computer usage (cable data; excel spreadsheets)

Familiar with Comcast procedures for dispatchers

Education: Highland Springs High School Graduate 2005

Contact this candidate