Customer Service Data Entry
Resume:
Brittany Nicole Harris
*** ***** ****, ********, ** 23225, Telephone: 804-***-****
Email: ************@*****.***
OBJECTIVE: Seeking a challenging position in an organization that offers an opportunity for professional development and growth.
Experience:
May 2015 to Present, Comcast Cable, Richmond, VA
Dispatcher
Updated technician routes; resolve customer complaints
Heavy computer usage (cable data; excel spreadsheets)
Proficient with Comcast procedures for dispatchers
Data entry
Map reading and directing best route for technicians
Route technicians to job sites
Participate in daily conference calls with company officials
July 2014 to December 2015, Estes Express Lines, Richmond, VA
Fleet Breakdown Dispatcher
Handling inbound and outbound calls nationwide for broken down tractor
Determining if a vendor can fix a unit or whether a wrecker need to be called in
Knowledgeable on Citrix phone system, AS400 and Tchek system
Communicate with safety department for accidents and hazards spills
Mapping, locating driver by interstate, exit and mile maker to determine driver’s city location
Give accurate information where driver is located in order to assist in updating eta
Handle DOT violations
Coordinate with mechanics at various terminals to make aware of various issues -- what needs to be fixed and deadline dates
Send time critical updates on gold freight
Heavy data entry and typing
October 2012 to July 2014, CUI, Inc., Richmond, VA
Dispatcher
Updated technician routes; resolve customer complaints
Heavy computer usage (cable data; excel spreadsheets)
Proficient with Comcast procedures for dispatchers
Data entry
Map reading and directing best route for technicians
June 2012 to October 2012, Waste Management, Richmond, VA
Dispatcher
Dispatched trucks to various pick up and drop off locations
Map reading
Usage of 2-way radio/8-phone line switchboard
Kept up with drivers and their locations
Update excel spread sheets
Received and placed new customer orders
June 2009 to June 2011, Cableview Communications, Richmond, VA
Customer Service Supervisor – Dispatch Unit
Customer service dispatch unit – handling inbound and outbound calls
Supervised dispatch unit – 13 dispatchers
Created work schedules
Assist with telephone switchboard
Route technicians to job sites
Troubleshoot problem cable issues
Proficient in reading road maps
Resolve customer issues and/or complaints
Connect and disconnect cable services
Issue reports to Comcast Cable
Daily and proficient use of Excel
Participate in daily conference calls with company officials
September 2008 to June 2009, Amtec, Richmond, VA
Customer Service Dispatcher
Answered telephones
Updated technician routes, resolved customer complaints
Heavy computer usage (cable data; excel spreadsheets)
Familiar with Comcast procedures for dispatchers
April 2007 to June 2008, United States Digital Services, Richmond, VA
Customer Service Dispatch Supervisor
Answered telephones
Create work schedules
Updated technician routes, resolve customer complaints
Heavy computer usage (cable data; excel spreadsheets)
Familiar with Comcast procedures for dispatchers
Education: Highland Springs High School Graduate 2005
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