Megan Anderson

*** ********** *** - ***********, ** 93305

ac7csd@r.postjobfree.com - 661-***-****

With a background in publishing, journalism, and technical support, I have a distinguished level of computer literacy and customer service. My skills represent assets that can be utilized across a number of fields and in any number of functions.

WORK EXPERIENCE

Technical Support

Conduent – Bakersfield, CA – February 2018 to Present

As a third party contractor providing customer phone-in technical support for a major computer and telecommunication developer, critical thinking and checklist prioritizing supported customer needs for successful resolution. Successful interface between customer needs and interactive troubleshooting while providing exemplary customer satisfaction skills (last known data reported over 90% customer satisfactions). Must stay current on specific programs and upgrades to ensure as smooth transition as possible.

Sales Associate

Bath and Body Works - Bakersfield, CA - November 2012 to January 2013

Provided customer service by answering customer questions regarding the store and merchandise. Assisted with POS activities. Described merchandise and promotions to

customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Care Partner/Nurse Assistant

San Joaquin Community Hospital - Bakersfield, CA - December 2010 to September 2012

Attended to patients with customized patient teaching tools. Responsible for primary

care. Provided care within scope of practice as defined by state law. Experience with various medical conditions including post-operative care, acute care, assisting nurses with wound dressings, and attending to general needs of patients.

Nurse Assistant

Golden Living Shafter - Shafter, CA - March 2010 to December 2010

Supported patients while maintaining customized patient teaching needs. Responsible for primary care. Provided care within scope of practice as defined by state law. Experience with various medical conditions including: Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's.

Photo Lab Assistant/Cashier

Target - Bakersfield, CA - July 2005 to March 2010

Answered questions regarding the store and its merchandise. Used POS system to compute sales prices, total purchases and processed various forms of payment. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Practice basic housekeeping skills of work area and sales floor.

EDUCATION

Associates in Journalism and Biology

Bakersfield College - Bakersfield, CA

2012

Nursing

California State University Bakersfield - Bakersfield, CA

High school diploma in Journalism and Biology

North High School - Bakersfield, CA

2005

SKILLS

Adobe including Photoshop

Microsoft Suite

Ios Operating System

Strong typing skills

10 key experience

Organized record and file keeping

Strong writing skills

POS terminal experience

Customer service skills including phone skills

Knowledgeable about HPAA regulations

Organized and team player

Formerly certified in First Aid/ CPR

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