email@example.com - 661-***-****
With a background in publishing, journalism, and technical support, I have a distinguished level of computer literacy and customer service. My skills represent assets that can be utilized across a number of fields and in any number of functions.
Conduent – Bakersfield, CA – February 2018 to Present
As a third party contractor providing customer phone-in technical support for a major computer and telecommunication developer, critical thinking and checklist prioritizing supported customer needs for successful resolution. Successful interface between customer needs and interactive troubleshooting while providing exemplary customer satisfaction skills (last known data reported over 90% customer satisfactions). Must stay current on specific programs and upgrades to ensure as smooth transition as possible.
Bath and Body Works - Bakersfield, CA - November 2012 to January 2013
Provided customer service by answering customer questions regarding the store and merchandise. Assisted with POS activities. Described merchandise and promotions to
customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Care Partner/Nurse Assistant
San Joaquin Community Hospital - Bakersfield, CA - December 2010 to September 2012
Attended to patients with customized patient teaching tools. Responsible for primary
care. Provided care within scope of practice as defined by state law. Experience with various medical conditions including post-operative care, acute care, assisting nurses with wound dressings, and attending to general needs of patients.
Golden Living Shafter - Shafter, CA - March 2010 to December 2010
Supported patients while maintaining customized patient teaching needs. Responsible for primary care. Provided care within scope of practice as defined by state law. Experience with various medical conditions including: Parkinson's, Dementia, Diabetes, Cancer, and Alzheimer's.
Photo Lab Assistant/Cashier
Target - Bakersfield, CA - July 2005 to March 2010
Answered questions regarding the store and its merchandise. Used POS system to compute sales prices, total purchases and processed various forms of payment. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Practice basic housekeeping skills of work area and sales floor.
Associates in Journalism and Biology
Bakersfield College - Bakersfield, CA
California State University Bakersfield - Bakersfield, CA
High school diploma in Journalism and Biology
North High School - Bakersfield, CA
Adobe including Photoshop
Ios Operating System
Strong typing skills
10 key experience
Organized record and file keeping
Strong writing skills
POS terminal experience
Customer service skills including phone skills
Knowledgeable about HPAA regulations
Organized and team player
Formerly certified in First Aid/ CPR