ANTHONY J. DICARLO

ac7crr@r.postjobfree.com 919-***-**** 2905 Hayward Court, Garner, NC

Summary

Solution-oriented, highly analytical, and resourceful candidate with extensive experience in systems administration and support. Proven ability to provide creative and effective server and networking strategies through the application of highly developed problem solving skills. Expert administration and troubleshooting skills for all Microsoft operating systems and Windows Server products. Exceptional technical education; consistently keeping current with emerging network technologies. Team player with reputation for providing excellent user service; tenacity to work with demanding clientele. Experienced in providing user account administration and network security. Proficient in developing hardware, software, servers, and network components to ensure optimum systems performance. History of providing expert technical advice, guidance, and recommendations to management on critical IT issues.

Skills

Operating Systems: Windows Server 2000-2016, Windows Client XP/7/8/10, VMware vSphere ESXi 5/5.5/6, Citrix, and some familiarity of Linux

Networking: Familiarity of Networking and Wireless management and support, and Meraki

Software Applications: Microsoft Exchange 2003-2016, DC, AD, DHCP, DNS, FTP, IIS, SEP/Trend Micro Security/McAfee Enterprise, Microsoft Office Suites up to 2016, and Switchvox (Digium), WSUS, Office 365, Adobe products, CMS (WordPress), CSS, HTML, XHTML

VMware vSphere ESXi: Experience with VMware vSphere ESXi, CIMC (Cisco UCS) and IMM (IBM), Hyper-V, MS Azure

Supplementary: Cloud management, web design and web hosting management and maintenance, an understanding of PowerShell commands and how to use them, Solarwinds, Autotask, Connectwise, Kaseya

Active Directory, Adobe products, AD, backup, basic, Change Management, Cisco, Citrix, CMS, Hardware, hardware installation, CSS, Client, clients, client support, DC, desktops, DHCP, documentation, DNS, Engineer, FTP, help desk support, HTML, IBM, IIS, LAN, laptops, Linux, Mac, Managing, McAfee, Mentoring, Access, Exchange, Microsoft Exchange Server, Microsoft Exchange, Microsoft Exchange 2003, Office, Microsoft Office Suites, Microsoft Windows, Windows, 2000, Enterprise, network design, network hardware, network, Networking, networks, Operating Systems, operating system, phone systems, policies, POS, print servers, Processes, Routers, Servers, Install software, MSSQL, Switches, System x, technician, Terminal Server, Trend, troubleshoot, upgrades, Upgrading, web hosting, web design, websites, Windows Server, XHTML, SCCM, Hyper-V, MS Azure

Experience

WINDOWS SYSTEMS ADMINISTRATOR (REMOTE / CONTRACT)

07/2018 - Current

Platinum Systems - a Whoa Networks Inc. Company. Kenosha, WI

Support and Maintenance of Microsoft Windows Servers (Windows Server 2003, 2008 R2, 2012 R2, 2016)

Support and Maintenance of Microsoft Exchange, Hosted Exchange, and Office 365

Server/Desktop/Infrastructure Security at customer locations.

Support and Maintenance of desktops, laptops, mobile devices across the customer base

Support and Maintenance of network infrastructure such as Routers, Switches, Wireless Access Points, Security Devices at customer locations

Maintain network hardware/software/configuration documentation.

Identify areas of improvement within customer technology environments and relay to account

Mac OSX (about 5% of users)

ConnectWise ticketing system, On-site and remote repair of home users, client and company servers and networks in Raleigh, NC and outlying areas

Repaired workstations, servers, and networks with both hardware and software issues, as well as resolving client issues through in-depth analytical reasoning

Development, hosting, and maintenance of websites for clients, specifically CMS background.

Support, maintenance, and management for all clients for both system and networks (MSP) including Windows Server 2003-2016, Active Directory, Exchange 2003-2016, VMware vSphere ESXi 5.5-6, Hyper-V, Terminal Server, Citrix, and Office 365.

Working knowledge and experience with Veeam and ShadowProtect backups

Working with vendors to resolve 3rd party issues as well as sales, and managing partner relationships.

Working knowledge and experience with MS Azure.

SYSTEMS ADMINISTRATOR

04/2018 - 07/2018

Self-Employed Raleigh, NC

On-site and remote repair of home users, client and company servers and networks in Raleigh, NC and outlying areas

Repaired workstations, servers, and networks with both hardware and software issues, as well as resolving client issues through in-depth analytical reasoning

Development, hosting, and maintenance of websites for clients, specifically CMS background

SYSTEMS ADMINISTRATOR

07/2017 - 04/2018

Computer Service Partners Raleigh, NC

Managing, maintenance, and project work for 10-12 different customer networks server and network issues, all small to medium businesses.

Support, maintenance, and management for all clients for both system and networks (MSP) including Windows Server 2003-2016, Active Directory, Exchange 2003-2016, VMware vSphere ESXi 5.5-6, Hyper-V, Terminal Server, Citrix, and Office 365.

DC/DHCP/DNS/FTP/IIS/RDP/MSSQL (basic support), Windows client support, and some Mac and Linux support as well both in-person and remotely.

Install software, troubleshoot and support for multiple client networks with majority server or network related issues.

Ensure end-user operating system security by applying appropriate patches, and releases.

Create, maintain, and update documentation.

Handle day to day operations of Windows, Citrix, and VMWare environments for specific customers.

Manage Windows, VMWare, and Citrix installation, patches, security updates, and upgrades for both servers, network devices, and phone systems.

Proactive maintenance of servers and network devices for performance and other issues.

POS support, maintenance, and patching.

Provide datacenter support for, but not limited to hardware installation, configuration, and maintenance.

Group Policy Administration and Creation.

Implementation and maintenance of monitoring, ticketing, and service desk platforms such as Autotask or ConnectWise.

Mentoring of junior employees.

Provide recommendations that influence important IT policies or programs or network design.

Working with vendors to resolve 3rd party issues as well as sales, and managing partner relationships.

WINDOWS SERVER ENGINEER (CONTRACT)

11/2016 - 07/2017

North Carolina Administrative Office of the Courts Raleigh, NC

Primary responsibility of upgrading VMware vSphere ESXi 5.0 to a fresh install of VMware vSphere ESXi 5.5 using vSphere client for 110 physical servers, and 400 virtual machines from outdated IBM System x3500 series servers to new Cisco UCS C220 M4 servers.

Upgrading domain controllers and file/print servers from Windows Server 2003/2008 to 2012 operating systems.

Upgrading Active Directory environment for all courthouses in all counties in the state of North Carolina.

Server monitoring using Solarwinds.

Other responsibilities include:

Installing security updates and patches for server operating systems and VMWare.

Upgrading server and BMC firmware.

Experience with Change Management Processes.

Hardware decommissioning.

Create, maintain, and update documentation.

Daily use of Active Directory and DNS Setup.

Group Policy Administration.

Provide datacenter support for, but not limited to hardware installation, configuration, and maintenance.

SYSTEMS ADMINISTRATOR

01/2011 - 11/2016

Avaria, Inc. Raleigh, NC

Support and maintenance for multiple diverse client networks (MSP) including Windows Server 2003/2008/2012, Exchange 2003/2007/2010/2013, VMware vSphere ESXi 4/5, Terminal Server, DC/AD/DHCP/DNS/FTP/IIS/RDP/MSSQL, Windows client support, and some Mac and Linux support both in-person and remotely.

Install software, troubleshoot and support for multiple client networks with majority server or network related issues.

Create, maintain, and update documentation.

Handle day to day operations of Windows, Citrix, and VMWare environments.

Manage Windows, VMWare, and Citrix installation, patches, security updates, and upgrades for both servers, network devices, and phone systems.

Proactive maintenance of servers and network devices for performance and other issues.

Provide datacenter support for, but not limited to hardware installation, configuration, and maintenance.

Group Policy Administration and Creation.

Implementation and maintenance of monitoring, ticketing, and service desk platforms such as Autotask or ConnectWise.

Provide recommendations that influence important IT policies or programs or network design.

Ensure end-user operating system security by applying appropriate patches and releases.

Installing security updates and patches for server operating systems, VMWare, Citrix, and phone systems.

SYSTEMS ADMINISTRATOR

12/2007 - 07/2009

Alliance Hospitality Management Raleigh, NC

Support for servers including IIS, Microsoft Exchange Server 2003/2007, VMware vSphere ESXi, Blackberry Enterprise Server, file, print, and domain servers.

Install, troubleshoot, and support for approximately 700 users over 47 hotel locations for both server and client computers, as well as Blackberry support for both server and client issues.

Ensured operating system security by applying appropriate patches and releases.

Maintained LAN backup system and recover data when necessary.

Create, maintain, and update documentation.

Group Policy Administration and Creation.

Provide recommendations that influence important IT policies or programs or network design.

Lead systems administrator for maintaining help desk support for entire company.

ON-SITE COMPUTER TECHNICIAN

07/2006 - 12/2007

Geek Choice Raleigh, NC

Primary technician with all on-site repair of client and company computers and networks in Raleigh and outlying areas.

Repaired workstations, servers, and networks with both hardware and software issues, as well as resolving client issues through in-depth analytical reasoning that previous technicians could not solve.

Education and Training

BBA: Business Administration

2010

Bryant & Stratton Syracuse, NY

GPA: 4.0

Associates: Computer Science

2007

Bryant & Stratton Syracuse, NY

GPA: 4.0

Digium Certified Switchvox Engineer (dCSE) v2

Activities and Honors

Activities and Honors Element K Certifications: Change Management for Employees; Defining the Issue of a Problem; Accepting a Decision; Writing for a Global Audience; Emotional Intelligence; Making Team Decisions; Using Data to Communicate; Working with Difficult People.

Bachelors in Business Administration: Summa Cum Laude

Associates in Computer Science: Summa Cum Laude

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