CODELIA L. MALONE
HIGHLY MOTIVATED, TALENTED, AND AMBITIOUS PROFESSIONAL
**** ******* ** **** ** 13041 845-***-****
ac7cqf@r.postjobfree.com
Utilize my extensive work skills
I am a high energy, high performance, customer-focused team leader. I am thorough, accurate, and detail oriented in my work through skills gained at National Grid ‘Electric and Gas Company’, HSBC Bank and West Point Military Academy. I have a proven track record of successful performance as evidenced by my achievements at HSBC and West Point Military Academy. Put me on your team and let me help you reach your goals.
Education and Professional Development
College
Liberty University,
Christian Psychology
Columbus Technical College, Columbus Georgia
Cosmetology, Business Management, Phlebotomy
Professional Development
Work related and on the job training: Help Desk, Data Networking
References
Caletha L. Frazier
District Sales Manager, ADT Security Services, Carrollton, Texas 214-***-****
Jennifer Brown
Major United States Army, Indianapolis, Indiana 904-***-****
Pam Willis- Hovey
Business Owner DW & Associates, ST Francis Hospital, Columbus Georgia 706-***-****
CORDELIA L. MALONE
HIGHLY MOTIVATED, TALENTED, AND AMBITIOUS PROFESSIONAL
8178 Mantova Dr Clay NY 13041 845-***-****
ac7cqf@r.postjobfree.com
Experience
National Grid, Syracuse NY Union 97C
09/12 – 9/14/18 Senior Rep/ RCM 3
Assist with providing guidance, motivation, and training for team members
Handle appropriate duties of a Team Manager in their absence
Assist with customer emergencies and difficult customer problems
Assist the Team Manager in developing strategies to improve team efficiency and effectiveness
Work directly with the NY State Public Service Commission with disputes
Created spreadsheets to input data for Shared Metering and Mixed Metering
Handle Shared and Mixed Metering Cases including- credits, debits, appointments with Landlords and tenants.
Assigned all money adjustments were needed and handle all customers’ accounts.
Proficient in all duties that has to be carried down from supervisors.
HSBC Bank, Liverpool NY
06/11 – 01/12 Customer Service Representative
Handled withdrawals for customers such as their savings, and checking accounts
Handled deposits such as checking and savings, and assisted with monitoring recorded calls for lost or stolen cards for customer
Received incoming calls to assist customers with personal inquires relative to personal and business accounts
West Point Military Academy/Department of Defense
06/02 – 06/10 Behavioral and Science Leadership - Computer Support Specialist
Utilized computer skills to manipulate data and create charts/graphs using MS Word/Excel and Database/Spreadsheets
Resoled computer service issues throughout the full spectrum of IT systems and requirements
Prepared and submitted printing requests to the printing plant/center; updated content for the departments digital signage device and performed, as needed, administrative requirements for the department’s Administrative Officer
Information and Education Technology Division – Computer Support Specialist
Used knowledge of microcomputers and related equipment, operation systems, software and hardware applications which included replacing hard drives, system boards, LCD’s, keyboards, memory cards and troubleshot various wireless issues
Provided customer service to the military cadets, staff, and faculty
Troubleshot computer systems to provide technical support by using the fundamentals of operation systems input/output methods
Provided various office clerical and administrative procedures to provide a variety of support services
Familiar with systems and remote operating procedures to participate in recognizing problems, and suggest correct actions
Staff Judge Advocate – Office Automation
Performed office automation work, including word-processing and a variety of clerical functions in support of the organization
Maintained technical publications, manuals, and technical order files
Provided clerical support to ensure efficient office operations
Other Related Jobs: Customer Service Representative
Macy’s/ Augusta, GA- 11/15/2000- 01/15/ 2001
Green Point Mortgage Finance Co. / Columbus, GA- 05/10/2000-11/10/2000
TeleService Resource Call Center/ Columbus, GA- 05/15/1999- 09/15/1999
Char-Broil Call Center/ Columbus, GA- 12/05/1997- 03/13/199