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IT Support Technician

Fort Pierce, FL
October 11, 2018

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Rudolph Waldinger Cell: 732-***-****

** ****** ****** ***

Ft. Pierce, Fla. 34946 E-mail:


To obtain a challenging position in Information Technology, that will utilize my life and work experience to date, in order to contribute to the success of an organization.

Work Experience:

Treasure Coast Community Health, Vero Beach, Fla. IT Technical Support Jan. 2017 -present

Troubleshoot PC, server, network related issues and problems either remotely and going to the employees work space.

Interface positively with peers, other departments, carriers and employees to identify operational issues and provide expedient corrective actions.

Configuring and set-up of Active Directory, user accounts add and making moves or changes.

Utilizing network topology such as TCP/IP, DNS, Wins, Gateways, Subnets.

Hands on repairs of Desktops, Laptops, Printers, Chrome Books.

Ocean Township School District, Oakhurst, NJ –Computer Technician Jan. 2014 –Jan 2017

Entering Data & Prioritizing Trouble calls in School dude Helpdesk Tracking system.

Installs & Upgrades for all Surface Pro’s, Chrome Books, Laptops & Desktops Printers (Dell, HP).

On site technician for Elementary & High school locations.

Installation & configuration for Smart Boards, Projectors, Mimio’s, Elmo’s.

Arc of Monmouth, Tinton Falls, NJ – Desktop Support Specialist Jan. 2011 – Jan. 2014

Data entry for all Client and Customer Helpdesk issues using Track-it software.

Responsible for and resolving all incoming Helpdesk Calls for 500 client users.

Provided Desktop Support as a Part Time Per Diem Technician.

On site Technician for all Locations.

Performed OS upgrades of Software, Printers, PC’s

Checked day to day operations with all incoming emails regarding troubleshooting issues with LogMeIn.

Monmouth County IS, Freehold, NJ – Network Support Specialist April 2005 – Dec. 2011

Provide day to day support for all end users with in Monmouth County at local and remote sites.

Track-it! Application for Desktop Support, Remote to Workstations.

Responsible for repair of all HP, Compaq, Dell, Laptops, workstations, Cat 5 Cabling.

LAN/WAN, Network, troubleshooting, diagnosis & repair of related Software packages, daily entries in Active Directory,

Software Experience

Network Operating Systems: Windows 10, Windows 7, Windows XP, Windows VISTA, Windows NT Server 8.0, Windows 2010 Server, Windows 2016 Professional and, Active Directory, Office 2016.

Applications and Utilities: MS Office Professional (2016), PowerSchool, SchoolDude, MS Visio, MS Project, Microsoft End Point Protection, Symantec Anti-Virus Corporate Edition, Symantec Ghost 10.0, Blue Ocean Track-IT.

References available upon request

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