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Network Engineer Desktop Support

Location:
Accra, Greater Accra Region, Ghana
Posted:
October 11, 2018

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Resume:

Samuel Seidu

*** ****** ******, ********, ** ****5 https://www.linkedin.com/in/samuel-seidu-54707310b/

Phone: 862-***-**** E-mail: ac7cj5@r.postjobfree.com

An accomplished network engineering and project delivery professional with a proven track record for providing reliable technical expertise and project management in network design, testing, implementation, documentation, and on-going support. An innovator who excels in the challenge of accurate and efficient solutions for difficult situations, including network troubleshooting, remote and direct support, and router and switches configurations. A well-rounded and reliable leader with outstanding interpersonal and communication skills driven to develop and grow within a strong work culture, setting and achieving corporate goals and priorities using industry leading and client focused methodologies.

Core Skills and Knowledge

Network Service Design Network Development and Implementation Project Management

Planning and Scheduling Troubleshoot Later 1-4 and IPv4 Addressing Configuring Routers and Switches

Configure ACL's, SNMP, VLAN Configure VPN, QOS, NAT/PAT, and MPLS IPSec VPN, AAA, TACACS+, RADIUS

RIP, BGP, EIGRP, OSPF, TCP/IP MS Office Suite and Windows Server 2012 Excellent Communication

Presentations and Negotiations Client Satisfaction and System Optimization Network Monitoring: ISE, SolarWinds

Experience

GenRe – TCS, Stamford, CT May 2018 – August 2018

IT Technology Consultant

Responsible for managing IP Phone setup, replacement, and troubleshooting business hardware and software

Supported offshore teams in troubleshooting, configuring and testing network devices, services and availability

Configured and supported routers, switches and firewalls, successfully monitoring across network devices

Created tickets, troubleshooting with Cisco TAC Team, configuring IPSec VPN, AAA, TACACS+, RADIUS, and TCP/IP

Upgraded two offices, including routers and switches, relocating the entire network to a different office floor

Replaced defective network devices, and upgraded iOS systems to ensure connectivity and function for each office

Delivered remote support for Amex travel agent hotlines, attendant console, testing network and phone issues

Changed fax lines, supported teams in configuring router and switch for Chicago offices according to requirements

Worked with desktop support and AV teams troubleshooting network and phone service connectivity and issues

Changed patch, twin gig module and fiber cables, checking and monitoring network devices in MDF and IDFs

Enabled switch ports, replaced phones, network cables, power supplies, creating tickets to escalate critical issues

Collaborated and supported the successful Catalyst Switch 4507 Expansion module and supervisor replacement

Planned, scheduled, and aligned staff and resources to meet timelines while exceeding client expectations

Intrinsic Technology Group (FMR: UBSNA), New York, NY February 2017 – May 2018

IT Network Technician

Partnered with clients to support and achieve technology goals, including Sharp, Cisco, and VMware

Managed setup, repair, and troubleshooting for hardware and software products incorporated in client operations

Led onboarding process of junior network technicians, training and mentoring new hires in corporate initiatives

Completed network installations and managed client requirements, documentation, and business strategies

Troubleshot Later 1-4 and IPv4 repairing and assigning addresses to Routers, Switches, PCs, copiers and printers

Designed and developed network services, and technologies, overseeing router and switch installations

Managed the implementation of MFP equipment and communications setup and networking projects

RDI Solutions LLC, New York, NY January 2016 – February 2017

IT Network Technician

Responsible for providing office products and services to various client partners including Sharp, HP, and KIP

Provided hardware and software products setup, repair, and troubleshooting incorporated in client operations

Designed and developed network services, and technologies, overseeing MFP equipment installations

Managed the implementation of MFP equipment and communications setup and networking projects

Managed and maintained copiers and printers, setting up print servers, email, and scanning interaction networks

Troubleshot Later 1-4 and IPv4 repairing and assigning addresses to Routers, Switches, PCs, copiers and printers

Planned, scheduled, and aligned staff and resources to meet timelines while exceeding client expectations

Experience Continued…

Inspire Yourself Company Ltd, Accra, Ghana August 2011 – January 2015

Network Engineer

Network consulting firm developing engaged and client focused solutions for various clients MTN, TIGO, and Cisco

Planned, implemented, verified and troubleshot local and enterprise wide networks to ensure functionality

Collaborated effectively with advanced security, voice, wireless and video solution specialists to resolve issues

Configured IPsec, BGP, EIGRP, OSPF, and TCP/IP, configuring, installing and maintaining 10 Cisco routers

Ran effective RIP, BGP, QOS, ACL, VPN and IPSEC and with multiple Cisco Catalyst Switches running Rapid STP

Configured and supported routers and switches, performing design, site surveys, installation and maintenance

Managed IEEE 802.11ac multiple access wireless network, configuring VRF, Policy routing and load balancing

Troubleshot Later 1-7, IPv4 addressing to successfully create schemes to solve conflicts on routers and switches

Academic Education

Penn Foster College, Scottsdale, AZ 2015 – 2019

Associate Degree – Computer Information Systems – In Progress

Certifications

Cisco Certified Network Associate (CCNA) – Security October 2017 – October 2020

Cisco Certified Network Associate (CCNA) – Cyber Ops October 2017 – October 2020

Cisco Certified Network Professional (CCNP) – Routing and Switching July 2016 – July 2019

References

References Will Be Provided Upon Request



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