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Nursing Assistant Customer Service

Winston-Salem, NC
October 10, 2018

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Cheron A Rowdy

*** ***** ******, *******-*****, NC 27105

Phone 336-***-****

Assisted Living Supervisor, Brighton Gardens of Winston Salem, Winston-Salem, NC

March 2018- Present

- Hands-on leader in the day to day operations

- Directly supervising and assisting the assisted living team and providing resident care and services

- Recruiting, hiring, training and coaching a high-quality, efficient and effective team

- Providing recognition and creating an engaged culture for your team members, residents and families

- Partnering with leadership team to ensure community is in compliance with OSHA requirements

- Attending daily, weekly and monthly meetings, stand-ups and town halls

- Completing scheduling for the entire department

- Ability to handle multiple priorities and delegate assignments

- Designated and coordinated 3 staffing schedules for assisted living teams

- Ability to handle multiple priorities and delegate assignments

- Collaborated with staff, coordinator, nursing, and family members on resident care plans and update

- Play key role in family-resident care conferences, offering solutions to unique circumstances

- Plan, provide and supervise care of residents requiring assistance with activities of daily living

Administration Assistant, Brighton Gardens of Winston Salem, Winston-Salem, NC

June 2015-March 2018

- Assist with and schedule the community's on-site events

- Handled abundant incoming calls

- Proficient, excellent and very professional customer service

- Effective organizational skills

- Provide good judgment, problem solving and proficient decision-making

- Organized record keeper for the community, residents and staff.

- Preparing and filing records for resident, staffs and physician

- Handling billing payments

- Maintaining records and conducting monthly audits

- Handling multiple priorities

- Excellent communication verbal and written

- Efficient time management

Certified Nursing Assistant II, Brighton Gardens, Winston Salem, NC

July 2014- Aug 2016

Patient Care: Nursing assistant providing compassionate care in 100-bed extended care facility. Responsibilities include daily care and dressing changes.

tasks such as mobility assistance, bathing and hygiene, meal service, and awareness of patient well being.

Vitals: Scheduled vitals checks, including but not limited to temperature, pulse, blood pressure, pain levels, and fluid consumption and weight

Electronic chart recording: Record details of individual patient duties and vitals utilizing electronic chart recording

Professional skills

EPIC, Windows XP, MS Word, MS Office, Excel, ICIMS, PeopleSoft, 10-key, Call center, Collection, Auditing, Switchboard, Data Entry


Certified Nursing Assistant II (April 2015)

Med-Tech/Aide State Board Certified (July2018)



1993-1997-Carver High School Winston-Salem, NC Diploma

2010- 2015-Associates Of General Education Degree Forsyth Technical Community College Winston-Salem, NC

2014-2017-Nursing Major, RN (CNA II Certified) Forsyth Technical Community College Winston- Salem, NC

2014-2014 -Mount Eagle University, Winston-Salem, NC (CNA I Certified)

July 2018- State Board Certified Medication Technician/Aide

References available upon request

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