CUSTOMER SERVICE PROFESSIONAL CLIENT EXPERT
Highly qualified and extensively trained customer service professional with 10+ years of customer support and project experience. Excellent communication skills with extensive experience coordinating multiple projects simultaneously. Solutions-oriented professional with notable success participating in a broad range of customer service initiatives. Also participating in team building in direct support of targeted objectives. Currently seeking a position that will effectively utilize acquired customer service skills and abilities, while demonstrating a track record of increasing responsibility and dependability.
Strong Interpersonal communication skills - Problem analysis and problem solving - Organizational skills and customer service orientation - Adaptability and ability to work under pressure -Excellent listening skills - Embrace change, and drive transformation with a purpose - Ability to make quick, thoughtful, and effective decisions - Enthusiastic and ambitious with a drive for excellence.
MS WORD, MS EXCEL, MS POWERPOINT, OUTLOOK, SKYPE – Windows, SalesForce, Oracle, Third Party Service Providers, ecommerce.
USM/EMCOR Facilities Services
Supervisor - Exterior Services, Norristown, PA. 12/2016 – Present
●Manage team of 6 in planning and ensuring execution of services for exterior services
●Liaison between clients and USM Account Management
●Responsible for ensuring that contractor services are coordinated efficiently
●Conduct regular and ongoing communications with client’s facilities management team
●Conduct monthly close in collaboration with Finance group
The Arrimour Group
Account Manager, Huntingdon Valley, PA. 2015-2016
Exceeded customer expectations by effectively managing client and companies financial resources.
Adhered to the Arrimour Group Standards and the management of all resources to achieve confidence and exceptional service for their clients.
Maintained contract specifications performed in a profitable manner.
Direct oversight with customers to ensure positive customer relations.
SJ & Sons Landscaping Service,
Owner & Operator Audubon, PA 2005-2015
Managed day to day operations of the company, including the overseeing of 12 employees.
Proactively identified potential problems on-site and resolved them in a timely manner.
Worked directly with home owners and commercial accounts to make sure the work was being completed to their satisfaction
Customer Service Representative Ft Washington, Pa. 2002 – 2005
Handled 60-100 incoming calls from members and providers on a daily basis. Researched and resolved various inquiries involving benefits questions and concerns.
Interacted with multiple departments including Patient Care Management, Billing and Enrollment, and Provider Relations.
Assisted members in finding appropriate Primary and Specialty doctors to meet their needs.
Aetna US Healthcare
Premium Reconciliation Specialist, Blue Bell, Pa. 2000-2002
Answered questions and resolved issues from hospitals and providers. Handled Benefits,
Account Receivable, Accounts Payable, and Enrollment issues with brokers, marketing
representatives, and employers.
Handled a wide variety of calls identifying service problems and initiated appropriate actions to resolve problems
EDUCATION AND TRAINING
Wissahickon High School, Graduate
Cabrini College, Ongoing Studies