Lisa Merced
Miami, FL *****
Phone Number: 305-***-****
E-mail: ac7cc0@r.postjobfree.com
PROFESSIONAL EXPERIENCE
City of Miami Beach – Miami Beach, FL
**/**** – 07/2018
E-Government Administrator
Intranet / Internet Development and Maintenance
Develop, maintain, and update of the City of Miami Beach Official website
Managed all of the City’s 50 plus CMS Ektron users
Revamped The City of Miami Beach website to a new CMS system (Word Press)
Maintain and update the intranet which was also revamped to a new system (SharePoint)
Manage all of the Content editors for SharePoint
Performed various trainings for the external site as well as the internal site for the content editors
Managed, maintained, and updated the users as well as the websites for other sites within the City
Created and modified graphics for the websites
Additional Responsibilities
Managed the Yearly Security Awareness for all employees in the City of Miami Beach
Oversee and manage the Google Analytics for the websites
Managed all of the 50 plus domain names in GoDaddy for the City
Managed ADA Compatibility for all sites
Generated reports upon request for the Security Awareness, and Google Analytics
Created banners for the various internal and external software applications with the official branding of the City
Alliance for Aging – Miami, FL
04/2005 – 02/2011
LAN Administrator
Prioritizes user needs and performs troubleshooting techniques at the appropriate level of support in accordance with policy.
Maintains user passwords and permissions.
Maintain, monitor, troubleshoot hardware and software equipment and applications
Maintain security of system by exercising control of the file server and bridge.
Ensure ongoing liaison with Department of Elder Affairs’ IT department in order to administer local network.
Maintains, upkeeps and troubleshoots activities for the accounting and elder care information and referral software.
Designs and implements databases for the Alliance while ensuring high levels of data availability.
Training
Develops and facilitates training and support functions for the Alliance staff in use of the network and software applications to include CIRTS, Microsoft office applications, GroupWise, Refer, I & R, Corel Office Suite, etc.
Performs training and support initiatives relative to connectivity to network and Oracle applications for new users, provider agencies, and contracted services to ensure delivery of services to the elder population.
File Maintenance
Performs analysis of LAN drives to determine optimum space requirements.
Executes regularly scheduled network back-up procedures for cyclical and permanent tape and compact disk storage in safe area such as internal fire-proof safe or off-site safety deposit box.
Intra/Internet Development and Maintenance
Develop and maintains the company’s website ensuring system integrity.
Design, implement and maintain the Alliance’s new or existing web pages and sites
Coordinates the planning, maintenance and accessibility of the web site content.
Monitors site traffic
Reporting
Determines parameters and generates CIRTS menu reports upon request.
Generates monthly, quarterly and annual CIRTS statistical analysis reports
Generates Ad Hoc reports upon request from other departments.
04/2003 – 04/2005
Database Analyst – MIS Department
Development, maintenance, and beta-testing of Intranet for Ad-Hoc reporting, office applications, and many other functions using Coldfusion, Oracle 8, SQL, and Microsoft access, Dreamweaver, Adobe Photoshop, ASP, and Oracle Discoverer
Responsible for Ad-Hoc reporting in a timely fashion using Microsoft access, Oracle Database, Oracle Discoverer, and Microsoft excel
Updating the data in the Oracle database.
Development and maintenance of Alliance for Aging website using Coldfusion, Adobe Photoshop, HTML, Javascript, Macromedia Dreamweaver MX, Macromedia Fireworks MX, Adobe ImageReady, and Macromedia Coldfusion MX
City of Coral Gables – Coral Gables, FL – 12/2002 – 02/2003
IS Specialist – IT Department
Updates for Coral Gables website using Filemaker Pro, Adobe
Photoshop, Fireworks, HTML
New design of Coral Gables website from the front end to the
backend
Project Manager for an online service request system (Better
Place)
Project Manager for Unified Messaging (retrieve voicemail from
email and retrieve email from voicemail)
Daily, weekly, and monthly reports for the police
Maintenance of Voice/Data - PBX (handsets)
Write the IT Policies
Automate the IT’s Department Financial Budget
Create an inventory database for IT Department
Omnihosts - Fort Lauderdale, FL 03/2002 to 08/2002
Web Developer
Created the graphic images for the websites using Adobe Photoshop
Created, developed and maintained the websites using Flash, HTML,
UltraDev Dreamweaver, Fireworks, Coldfusion, Adobe ImageStyler
Created logos for companies using Adobe Photoshop
Freedom Magazines International
Latin Trade Magazine - Coral Gables, FL 09/2000 to 09/2001
Web Site Manager
Responsible for uploading the monthly magazine articles in English
and Spanish using Photoshop, HTML, Quark Xpress, Adobe ImageStyler and
Coldfusion
Designed, created, and customized banner ads for clients as well
as internal using Fireworks, Flash, Adobe ImageStyler, and Photoshop
Responsible for uploading and maintenance of the banner ads using
adserver
Redesigned the home page in English, Spanish, and Portuguese from
the graphics to the programming in HTML using Photoshop, HTML, Adobe
ImageStyler, Coldfusion, Dreamweaver, SQL, Flash, and CGI Scripting
Managed the advertising online for clients as well as internal
using Coldfusion, Photoshop, HTML, and Adobe ImageStyler
Created graphic images for clients, Latin Trade Magazine, Latin
Trade.com using Photoshop, Fireworks, Flash, and Adobe ImageStyler
Ensue e-mail system is working properly
Developed, designed, and programmed the Business Travel Guide in
English and Spanish using Coldfusion, Dreamweaver, HTML, Photoshop,
ImageStyler, SQL, and Query Language
SQL database development including stored procedures, database
design, indexing, and tuning
Managed the traffic on the website using webtrends
Maintained, added, and updated pages, databases on the Latin Trade
website
Responsible for implementing, designing, and maintaining Latin
Trade website
Ensure the whole site is running efficiently, the servers are
always running, solve any problems that come up with the site as well
as client issues
Worldwide Web Institute - Ft. Lauderdale, FL 06/1999 to 09/2000
Internet Application Developer
Created and managed E-commerce and shopping carts for over 100
websites using Coldfusion, SQL, Photoshop, Dreamweaver, Flash,
Fireworks, ImageStyler, HTML, and Microsoft Access
Responsible for designing Coldfusion interactive applications
including but not limited to password protection, dealer locators,
inventory tracking and searches, and cgi scripting
Responsible for the integration of shopping cart sites on-line
credit card transactions using various E-commerce providers such Cyber
Cash, Card Services International and Authorize.net
Dealt and solved client issues regarding their websites
Webtron - Miami, FL 04/1999 to 06/1999
Programmer
Responsible for developing the databases in Microsoft Access
Used SQL language to retrieve, and add information to the database
Created web pages using Coldfusion, Photoshop, ImageStyler, and
HTML.
Federal Express - Miami, FL 10/1998 to 04/1999
Intern Programmer
Responsible for developing programs in C Language for the Intranet
System.
Creating Netscape forms using HTML.
Utilizing SQL for connecting HTML interactive forms to SQL
databases.
Created dynamic web pages using Coldfusion, HTML, and Photoshop.
Created and managed monthly accident reports using excel
TECHNICAL SKILLS
Coldfusion, Dreamweaver, ImageStyler, Quark Xpress, Query Language,
Database Design, HTML, Javascript, C, C++, SQL Server, Front Page,
Photo Shop, MS Office 2000, Windows NT: 1995 and 1998, Cobol,
Fireworks, Flash, Dreamweaver UltraDev, Flash, Oracle 8,PL/SQL, Oracle Discoverer
EDUCATION
Florida International University Miami, FL
Bachelors of Business Administration
Management Information Systems
In 1997
REFERENCES:
Furnish upon request