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Manager Program

Cary, NC
October 10, 2018

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Cary, North Carolina *****



Accomplished program manager delivering valued business solutions and process improvements. Possesses vision and business acumen to understand business needs and skill to define and design effective solutions. Organizes teams and activities to achieve results. Demonstrates cross functional leadership and influence to identify and resolve risks in a timely manner. Simplifies complexity and communicates appropriately with project teams and stakeholders to ensure measurable results are achieved within program constraints.


Cisco Systems, Research Triangle Park, NC 2007 - 2018

Program & Product Manager, Data Visibility and Accessibility 2017 – 2018

Performed product and program management responsibilities to define business requirements for an enterprise solution to efficiently find and access critical corporate data.

Developed business process maps and customer journey maps through customer interactions to build the justification for the Visibility and Accessibility program.

Partnered with key business functions to consolidate efforts, drive alignment and maximize support.

Facilitated customer sessions to broaden perspectives, drive alignment and increase support.

Evaluated Waterline and Alation smart data catalog solutions in context of defined business requirements.

Program Manager, Install Base Data Quality and Sales Opportunity Analytics 2014 – 2017

Leveraged install base (IB) operational data to implement an opportunity analytical solution which enabled the sales teams to maximize revenue realization. Delivered a data quality program and solution that drove six sigma improvement projects to optimize business processes and increase the accuracy and value of the IB data.

Worked with key business subject matter experts to define and implement business rules that classified critical Sales Opportunities ( Attach, Refresh, and Renew ) at a customer and sales person level.

Built and supported IB opportunity analytical solutions using QlikView ( 2,200 Active Users )

Designed, developed, deployed and supported IB data quality Hadoop solution with QlikView visualizations.

Manager, Advanced Analytics Data Engineering 2011 - 2014

Led team of 15 providing operational reporting for Cisco’s Technical Assistance Center and data management capabilities for Services’ Data Science team. Managed big data environment utilizing Oracle, My SQL, Pentaho, Redis, AWS, Hadoop, Ruby, data virtualization via Web Service & Data Services, Hue and Hive.

Managed advanced analytics environments to enable predictive analytics, machine learning and artificial intelligence initiatives with Data Science Workbench and Watson (Explorer and Content Analysis Studio).

Designed, implemented and maintained data acquisition and transformation solutions. Engaged business teams to maintain Tableau analytical solutions for the Cisco TAC organization.

Implemented engagement process to provide data services to Services Data Science team. Collaborated with Data Scientists to define Service projects data requirements.

Larry W. Webb 919-***-**** Page 2

Program Manager & Product Manager, Enterprise Search Capability 2008 - 2011

Planned, managed and delivered the enterprise site search solution migration from Google (GSA) to Microsoft FAST and eventually to Attivio. Performed data analysis, search engine optimization, and defined user experience business requirements.

Delivered analysis to quantify relevancy improvements to drive end user support and adoption.

Collected and defined business requirements based on user behavior analysis and user feedback.

Collaborated with marketing enterprise search product manager to develop strategy for satisfying Marketing and Services business requirements within a single search solution.

Program Manager, Technical Services User Experience, 2007 - 2008

Organized and led improvement projects to optimize customer’s online technical support experience through website. Utilized Microsoft Project, and Excel.

Designed and implemented user experience service processes and deliverables to drive alignment and adoption of User Centered Design best practices.

Interfaced with all Services project managers to ensure incorporation of user experience design activities.


Nortel, Research Triangle Park, NC

● Order Management IT Manager ● IT Vice President Chief of Staff ● CRM Business Analytics Manager

● IT Applications Portfolio Manager

Alcoa, Richmond, VA

● Architecture and Analytics IT Manager ● IT Business Solutions Manager ● Global Credit Manager

● Credit Administration and Systems Manager ● Applications Engineer ● Network Design Engineer


Master of Science in Computer Science and Mathematics

Virginia Commonwealth University, Richmond, VA

Bachelor of Science and Collegiate Professional Teaching Certificate

Averett University, Danville, VA


Project Management Professional ( PMP ), Project Management Institute

Certified Scrum Master, Scrum Alliance

Six Sigma Green Belt Certification, Nortel

Cisco Data Science Level 1 Certification – North Carolina State University and Cisco Partnership

Product Management Professional, Pragmatic Marketing Certification


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