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Senior Technical Writer

Location:
Cleveland, OH
Posted:
October 12, 2018

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CHARLESMICHAELMCGUIRE

ASeniorTechnical,ContentWriterandDocumentationArchitect

440-***-****,ac7c8j@r.postjobfree.com

PROFESSIONALPROFILE:Aseniortechnicalwriterwithextensiveexperienceintheresearchandwritingof originaltext,creatinggraphics,anddesigningdocumentationstructuresforcorporate,military,aerospace,and e-publication.

Research.Obtainsandverifiessubjectknowledgeby

studyingsourcematerial,interviewingsourcematerial

experts(SME’s),andbyproductoperation.

StandardsandSpecifications.Createsdocumentationin compliancewithMilitary,ATA,CE,FDA,industryand

corporatestandards.

LeadershipInitiative.Hasledbothinhouseandcontract teamsasaprojectleader,aproductionmanager,anda

product/qualitymanager.

CreativeVersatility.Hasproducedavarietyof

documentation,manuals,brochures,journals,magazines, andadvertisements.

Technicaldocumentsincludingproceduremanuals,service manuals,andrelatedtechnicalpublicationsconcernedwith installation,operation,andmaintenanceofelectronic, electrical,mechanical,andcomputersystemsandsoftware. Promotionaldocumentsincludingproposals,quotations, operationalspecifications,bulletins,articles,brochures, journals,magazines,bothsingleandcampaign

advertisements,andothersale/marketingpublications. Businessdocumentsincludingpolicyandprocedures

statementsanddiagrams,andprojectproposals,plans,and reportsforinterfacingwithprospectiveclients,clientsand principalprojectstakeholders.

SELECTEDCAREERACCOMPLISHMENTS

AerospaceDocumentationandTestingProceduresper

ATA100and2000,RTCA-DO-160gandcorrespondingEU

specifications.

AtAeroControlexandsistercompanyAeroFluidProductsI

wrotethefollowingdocumentsfortheiraerospaceproducts: QualificationTestNoticesandProcedures,AcceptanceTest Procedures,ComponentMaintenanceManuals,withIllustrated PartsList,DescriptionNotes,andServiceBulletins.Inaddition Iresearchedandorderedquickdeliveryofmissioncritical componentsfortheassemblyofprototypesandfirstarticletest units.

AdvancedMedicalImagingSystemsServiceManuals

IwrotePlannedMaintenanceandCalibrationservicemanuals forPET/CTandMRsystems.ThesemanualsmeetFDAand

Hospitaldocumentationstandards.

FDASpecifiedMedicalEquipmentDocumentation.

TocomplywithFDA21CFRPart820,QualitySystem

Regulations,amajorinternationalmanufacturerofmedical equipmentupgradedtheproceduresandworkinstructionsof theirQualityAssurance,ShippingandReceiving,and

Manufacturingareas.Inadditiontowritingandupgradingthese documenttypes,IdevelopedaQAprocessforcalibrating

gaugesandmaintenanceofequipmentbasedonmyanalysisof 1)thecurrentprocesses,2)theFDArecordsanddocumentation requirements,and3)corporateshipping,receiving,QA,and manufacturingoperations.

CableVideoInformaticsSystemDocumentation.

Iwasafull-timeemployeeofMediaDataandAdvertising

Services(MDAS).MDASdevelopssoftwarethatmonitors

cablevideodistributionsystems.Thewarehouseddataisused toanalyzeallaspectsofthecableindustry:fromefficiencyof thedistributionsystemstothebillingandcustomer

demographicinformation.

Thelegacydocumentationwashaphazard.Idevelopeda

modularsystemofstandardcrossproductlinedocumentation forbothinhouseandcustomertechnicians,users,and

administrators.Whenthecompanyexpandedintoproviding thesesoftwarepackagesasaservice,Irevisedthe

documentationaccordingly.

MedicalInformaticsSystemDocumentation.

Whenoneofthetopfourhospitalsinthenationinstalledthe Azyxxi/Insightinformaticsplatform,Iworkedwiththe

developerstodesignandproducethesoftwaredocumentation. Thisplatformisaninterfaceapplicationfortherealtime integration,organization,display,andminingofall

hospital-basedpatientdatafromallplatformandlegacysources. Thedocumentationproducedis:

1)UserGuide.Thisisaquickintroductiontothebasicsystem functionsandtechniquesfornavigatingfromthelegacysystem intoandthroughtheapplicationwindows.

2)QuickReferenceGuide.ThisissimilartotheUserGuide

buttargetspoweruserswhodesignspecializeddataviews. 3)UserManual.Thisprovidescomprehensivecoverageof

informaticssystemoperations.Itisorganizedforstudy, referenceandtraining,includingdetailssystemoperations, use-casescenarios,resolutionsforeachuse.

CHARLESMICHAELMCGUIRE

ASeniorTechnicalWriterandDocumentationArchitect

4)AdministrationGuide.ThismanualassiststheSystem

Administratorsinsettingup,managing,andmaintainingthe informaticssystemasitisappliedtothisclienthospital. 5)InstallationandConfigurationManual.Thismanualassists systemadministrator,configurationexpertsandinstallation expertsinthestep-by-stepinstallationandconfigurationofthe Azyxxiservers,installationoftheclient,general

trouble-shootingofthesystemenvironment.

6)ProgrammerGuide.Thismanualexplainstoprogrammers, andtoconfigurationandinstallationexpertstheprogramsand procedureswrittentoadapttheAzyxxiapplicationtothe

requirementsofthisspecificinstallation.

MIDASOperator’sGuideandTrainingManual.General

Electric,NelaParkcreatedtheMIDASsoftwaretomonitor

lampmanufacturingequipmentandeliminatefinishproduct waste.IdesignedandproducedalloftheMIDAS

documentation.Thefirstmanualswerepredevelopmentuser guides,takenfromfunctionalsoftwaredescriptions,andwritten toconvinceplantmanagerstobuyintothesoftware

developmentproject.Thesecondsequenceofmanualswasused intestingtheinitialsystemprototypes.ThefinalMIDAS

manualrequiredapprovalbylocalunionsasbothtrainingand referenceguidesforthemechanicsandoperators.Themanuals weresousefulandwellacceptedthatmechanicsrefusedtogive themup,evenwhentransferredtootherplants.

ProcessBasedDocumentationofVaporware.

Withoutfunctionalsoftwareandwithnoinformaticdesign information,myteamofwritingconsultantsproducedUserand TrainingManualscoveringboththelegacyandthesoftware upgradefunctionsforthreebusinessgroups.

Amedicalinsurancecompanyupgradeditsfinancialservices mainframewithacomprehensiveprogramreplacingseveral smallerprogramsandmanualprocedures.Software

developmentwasoutsourcedoverseas.Mywritingteam

producedtheUserandTrainingManualsspecifictothethree businessgroupsscheduledtousetheupgrade.Outsourcinghad renderedtheupgradedevelopers,functionalupgradesoftware, andtheupgraderequirementsinformationunavailabletothe writingteam.Thewritingteamgatheredtheinformaticdata requiredtostructureandcomposethemanualsby:

1)Studyingthelegacysoftwaresystem

2)Interviewingthepersonnelcreating,storing,finding, manipulatingandsharingthefinancialandclientinformation 3)Interviewingthegroupmanagersabouttheimprovements expectedoftheupgrade.

Toanalyzetheinputfromthesesourcestheteamused

swim-laneprocessflowdiagrams.Theinitialdiagramsdepicted operationofthelegacysoftwareandmanualprocedures.As interviewingprogressedthechangingdiagramsbegan

projectingtheinformaticprocessflowoftheupgradesoftware. Weappliedthisnewprocessmodelwhendesigningthenew

documentationstructureanddevelopingcontent.

TheUserandTrainingManualswerebasedonvaporware,an

estimateofwhatthefinalupgradesoftwarewouldbe.Asthe softwareupgradedevelopedthemanualswererevised.

LargeDocumentRotaryMicrofilmCamera.

Iwrotetheoperators’manual,administrator’smanual,and service/troubleshooting(boardlevel)manualforthiscustom camera.TherotarycameracouldmicrofilmuptoK-size

(40”x145”)constructiondrawingsfornuclearpowerplants.The cameraincludedimageenhancingcapabilitiestoproducea balanceddensitymicrofilm,andindexingfeaturestoimprove archivingandretrieval.Theoperators’manualdescribed standardandbulkfilmingandmicrofilmingtorestorewornor damageddrawings.

DocumentArchitecturewithLessCost,MoreIncome.To

documentthesimilarproductlinesofrepeatandlongterm

customers,Iestablishedamodularwritingsystemwhich

reducedcreativeexpensesby30%andproductionexpensesby 50%.Thesystemconsistedoftemplateswhichformedthe

structureofthedocument(s)andalibraryoftext/artmodules fromwhichvariousmodulecombinationswouldfillthe

structure.Onlyareasofhighvariationrequiredwritingfrom scratch.LaterIrefinedthesemodularwritingtechniquesintoa sell-ablepackageto1)establishtemplate/librarysystemsfor clients,and2)traintheirpersonneltousethem.Providingthis servicepackageincreasedthescopeofmanycontractsfromone ortwodocumentstotheproductionofanentiredocumentation system.Expandingthescopeofexistingcontractsincreased incomewithouttheoverheadofpursuingnewclientsales.

WritingtoMilitaryandAviationSpecifications.

CreatingdocumentationincompliancewithMilitary

Specificationsisthefoundationofmywritingcareer.Ihave writtenTechnicalManuals(TM),TechnicalBulletins(TB), RepairPartsandSpecialToolsLists(RPSTL)andDepot

MaintenanceWorkRequirements(DMWR)coveringavariety

ofequipment,fromshipboardsewagepumpsanddieselengines withvarioustruck/trailermountedequipment,tocomputer controlledshipboardmulit-generatorsystems.Afewofthe manualsIfoundespeciallyrewardingtowriteare:

1)ADMWRforaTacticalWater(orjetfuel)Displacement

System(TWDS).Theresearch,text,andillustrationscreated forthisdocumentprovidedaconsiderablelibraryforfuture dieselengine,truck,andtrailerrelatedwork.

2)ATMforaShipboardPortable(Two-Man)Firefighting

PumppoweredbyaKawasakisnowmobileengine.Theproject

requiredunderstandingboththeoperationofthesnowmobile engineandtheadaptationsmadetomeettheshipboardpumping requirements.

3)ATMforastate-of-the-artcomputercontrolled

triple-redundant-generatorsystemwhichpowersthe

targeting/fire-controlcomputersofamissile-cruiser. 4)ATMcoveringadigitalmulti-meterforahightemperature andhumidity,combatenvironment.

5)ATA-100Operation,Installation,andAdjustmentdatasheets forcockpitinstrumentation.

CHARLESMICHAELMCGUIRE

ASeniorTechnicalWriterandDocumentationArchitect

RadioactiveMaterialsLicensingPrograms.

IobtainedthecertificationsrequiredtobecomeaRadiation SafetyOfficer.ThenIresearchedboththeNARMandNRC

regulationsgoverningtheradioactivematerialsthattheclient usedinmanufacturingitslevelgauges.FromthesestudiesI wrotethepolicies,proceduresandtrainingmaterialsthat comprisedthecompany’sproposedRadioactiveMaterials

SafetyandLicensingProgram.AfterreviewbytheNARMand

NRCregulatorstheplanwasapprovedandimplemented.I

trainedthefirstgroupofclientpersonnelresponsiblefor maintainingtheprogram.

SOFTWAREEXPERIENCE(years):Writing,DesktopPublishingandGraphicsEditing MicrosoftOfficeProfessional(20yrs.),MSWord(20yrs.),MSExcel(15yrs.),MSProject(1yr.),MSVisio(6yrs.),MS PowerPoint(1yr.),WordPerfect(15yrs.),VenturaPublisher(15yrs.),AdobeAcrobat(20yrs.),FrameMaker(8yrs.),RoboHelp

(6yrs.),AuthorIT(2yrs.),DocuTools(2yrs.)CorelDraw(20yrs.),AutoCadandAutoCadLight(10yrs.),AdobePhotoShopCS

(20yrs.),andPicturePublisher(5yrs.),Snagit(8yrs.). EMPLOYMENTHISTORY

5-2014to1-2015

AeroFluidProducts,Painesville,Ohio

SeniorTechnicalWriter,Documentation

WritingtoUSMilitary,andtoUSandEUaerospace

requirementsIwrote:QualificationTestNoticesandProcedures, AcceptanceTestProcedures,ComponentMaintenanceManuals, withIllustratedPartsList,DescriptionNotes,andService Bulletins.

Note:whenIjoinedthedocumentationteamasprimarywriter inMay2014theteamwasapproximatelysixtoeightweeks

behindschedule.WhenIleftinJanuary2015,Ihadcompleted documentationthatwasnotdueuntilMarch2015.

2-2014to5-2014

Vendor'sExchangeInternational,Cleveland,Ohio

SeniorTechnicalWriter,Documentation

WritingULdocumentationforUSandEUapproval:Response

toApplicationDeficiencyReview,designlayoutandrewrite deficientsectionsofserviceandinstallationmanualfor approvals.

7-2013to10-2013

PhilipsHealthcare,Cleveland,OH

SeniorServiceTechnicalWriter

Edit,rewrite,andreformatexistingproceduresand

workinstructions,movingcontentfromMSWordto

FrameMaker.

PlannedMaintenanceandCalibrationservicemanuals

forPET/CTandMRsystems.Rewriteexisting

manualstomeetnewandcurrentequipment.

2-2013to6-2013

AeroControlex,Cleveland,Ohio

SeniorTechnicalWriter,Documentation

WritingtoATA100specifications:

ComponentMaintenanceManuals

IllustratedPartsList

QualificationTestProcedures(RTCA-DO-160g)

AcceptanceTestProcedures(RTCA-DO-160g)

ServiceBulletins.

Selectionandorderingofmissioncriticalcomponents

fortheassemblyofprototypesandfirstarticletests.

7-2012to12-2012

Invacare,Elyria,Ohio

SeniorTechnicalWriter–QADocumentation

Editandrewriteandreformatexistingproceduresand

workinstructions.

SeniorTechnicalWriter–ITDocumentation

Thegauge/instrumentcalibrationandmanagement

applicationsdidnothavedefiningortraining

proceduresorworkinstructions.Afterresearchingthe

shopfloorandapplicationoperations,Idevelopedthe

requireddocumentation.

Thefacilitiesmaintenancemanagementapplications

didnothavedefiningortrainingproceduresorwork

instructions.Afterresearchingtheshopfloorand

applicationoperations,Idevelopedtherequired

documentation.Allthreeofthesetaskswerepartofthe

corporateefforttogainFDAapprovalfor

manufacturingmedicaldevices.

2-2007to2-2012

ConcurrentComputerCorporation

MediaDataandAdvertisingServices(MDAS)

Duluth,Georgia

SeniorTechnicalWriterandManager

MDAS/Everstreamdidnothaveareliable

documentationdevelopmentprocess.Ideveloped

consistentdocumentationarchitectureacrossproduct

linesandtheprocedurestocreateandupdatethis

documentation.

WhenthecompanychangedfromaWaterfalltoan

Agileengineeringmodel,Iadaptedthedocumentation

processaccordingly.

Whenthecompanyexpandeditsproductsalesbusiness

modeltoincludeserviceofferings,Iworkedwiththe

servicemanagertoadapttheexistingdocumentationto

thenewcontentandtrainingrequirements.

CHARLESMICHAELMCGUIRE

ASeniorTechnicalWriterandDocumentationArchitect

9-2006to1-2007

BlueCross,BlueShield,Columbia,SouthCarolina

SeniorTechnicalWriter(Consultant)

Asoneof6writersontheteam,Iresearchedandwrote

documentationforthosepartsoftheapplication

assignedtome.

Afterresearchinghowthepreviousapplicationwas

used,Iwrotetransitiondocumentationforthoseparts

oftheapplicationassignedtome.

Ieditedtheworkoftheotherteammembersfora

consistencyofstyleacrossthevariouspartsofthe

documentation.

Icoordinatedwiththeteammemberresponsiblefor

consistentlayoutandgraphicconventions.

2-2006to9-2006

BuckeyePipelines,Cleveland,Ohio

SeniorTechnicalWriter(Consultant)

Iresearchedandwrotethesafetyproceduresfor

off-loadinggasolinefromtankerbargesand

distributingittothevariousstorageareasinthedepot.

Iresearchedandwroteproceduresforcalibratingand

testingthevariousvalvesandflowmeters.

Idocumentedtheexistingconventionsformanaging

thetankertrucktrafficthroughthedepot.

1-2006to8-2006

WestfieldInsurance,WestfieldCenter,Ohio

SeniorTechnicalWriter(Consultant)

Edit,rewriteandreformatpoliciesandproceduresand

workinstructions.

2005to1-2006

ClevelandClinic,ClevelandOhio

SeniorTechnicalWriter(Consultant)

Iwasthedocumentationmemberoftheconsulting

teamthatadaptedtheAzyxxi/Insightinformatics

platform,totherequirementsoftheClevelandClinic.

Idesignedthedocumentationarchitectureandwrote

theindividualdocumentsthatexplaineduseofthe

applicationandhowitinteractedwiththelegacy

applications.

1996to1999(3-YearContract)

ArdacCorporation,Eastlake,Ohio

ManagerofProductPublications&Advertising

Irevisedthelookandfeel,andupgradedthecontentof

thepartsservicemanuals.Thisupgradeemphasizethat

ArdacwasnolongerapartsdivisionofMaytagbutwas

againamajorplayerinthecurrencyrecognition

business,forboththevendingandcasinoindustries.

*NOTE:From1973through2005mypartnerandIrana

technicalwritingandpublishingassociationofwriters,graphic artists,editors,andengineers.Thisgroupdocumentedawide varietyofmilitary,industrial,andcommercialequipmentand software.

EDUCATION

MiamiUniversity,Oxford,Ohio:B.A.

Major:English(CreativeWriting)and

Minor:Architecture

IndianaUniversity,Bloomington,Indiana

Graduatework(M.A)inCreativeWriting

WayneStateUniversity,Detroit,Michigan

Graduatework(M.A)inTeaching&UrbanStudies

PROFESSIONALDEVELOPMENT

GeorgiaInstituteofTechnology,Atlanta,Georgia

RadiationHealthPhysics-Instrumentation

UniversityofMichigan,AnnArbor,Michigan

HealthPhysicsRadiationProtection–Bioeffects

LakelandCommunityCollege

NovellCNA-CertifiedNetwareAdministrator

AuthorITTrainingSeminar(1wk):

ClientUserandAdministrator

ComtechServices,Inc.(1wk)SeminarandWorkshop:

Minimalism:CreatingManualsPeopleCanUse



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