CHARLESMICHAELMCGUIRE
ASeniorTechnical,ContentWriterandDocumentationArchitect
440-***-****,ac7c8j@r.postjobfree.com
PROFESSIONALPROFILE:Aseniortechnicalwriterwithextensiveexperienceintheresearchandwritingof originaltext,creatinggraphics,anddesigningdocumentationstructuresforcorporate,military,aerospace,and e-publication.
Research.Obtainsandverifiessubjectknowledgeby
studyingsourcematerial,interviewingsourcematerial
experts(SME’s),andbyproductoperation.
StandardsandSpecifications.Createsdocumentationin compliancewithMilitary,ATA,CE,FDA,industryand
corporatestandards.
LeadershipInitiative.Hasledbothinhouseandcontract teamsasaprojectleader,aproductionmanager,anda
product/qualitymanager.
CreativeVersatility.Hasproducedavarietyof
documentation,manuals,brochures,journals,magazines, andadvertisements.
Technicaldocumentsincludingproceduremanuals,service manuals,andrelatedtechnicalpublicationsconcernedwith installation,operation,andmaintenanceofelectronic, electrical,mechanical,andcomputersystemsandsoftware. Promotionaldocumentsincludingproposals,quotations, operationalspecifications,bulletins,articles,brochures, journals,magazines,bothsingleandcampaign
advertisements,andothersale/marketingpublications. Businessdocumentsincludingpolicyandprocedures
statementsanddiagrams,andprojectproposals,plans,and reportsforinterfacingwithprospectiveclients,clientsand principalprojectstakeholders.
SELECTEDCAREERACCOMPLISHMENTS
AerospaceDocumentationandTestingProceduresper
ATA100and2000,RTCA-DO-160gandcorrespondingEU
specifications.
AtAeroControlexandsistercompanyAeroFluidProductsI
wrotethefollowingdocumentsfortheiraerospaceproducts: QualificationTestNoticesandProcedures,AcceptanceTest Procedures,ComponentMaintenanceManuals,withIllustrated PartsList,DescriptionNotes,andServiceBulletins.Inaddition Iresearchedandorderedquickdeliveryofmissioncritical componentsfortheassemblyofprototypesandfirstarticletest units.
AdvancedMedicalImagingSystemsServiceManuals
IwrotePlannedMaintenanceandCalibrationservicemanuals forPET/CTandMRsystems.ThesemanualsmeetFDAand
Hospitaldocumentationstandards.
FDASpecifiedMedicalEquipmentDocumentation.
TocomplywithFDA21CFRPart820,QualitySystem
Regulations,amajorinternationalmanufacturerofmedical equipmentupgradedtheproceduresandworkinstructionsof theirQualityAssurance,ShippingandReceiving,and
Manufacturingareas.Inadditiontowritingandupgradingthese documenttypes,IdevelopedaQAprocessforcalibrating
gaugesandmaintenanceofequipmentbasedonmyanalysisof 1)thecurrentprocesses,2)theFDArecordsanddocumentation requirements,and3)corporateshipping,receiving,QA,and manufacturingoperations.
CableVideoInformaticsSystemDocumentation.
Iwasafull-timeemployeeofMediaDataandAdvertising
Services(MDAS).MDASdevelopssoftwarethatmonitors
cablevideodistributionsystems.Thewarehouseddataisused toanalyzeallaspectsofthecableindustry:fromefficiencyof thedistributionsystemstothebillingandcustomer
demographicinformation.
Thelegacydocumentationwashaphazard.Idevelopeda
modularsystemofstandardcrossproductlinedocumentation forbothinhouseandcustomertechnicians,users,and
administrators.Whenthecompanyexpandedintoproviding thesesoftwarepackagesasaservice,Irevisedthe
documentationaccordingly.
MedicalInformaticsSystemDocumentation.
Whenoneofthetopfourhospitalsinthenationinstalledthe Azyxxi/Insightinformaticsplatform,Iworkedwiththe
developerstodesignandproducethesoftwaredocumentation. Thisplatformisaninterfaceapplicationfortherealtime integration,organization,display,andminingofall
hospital-basedpatientdatafromallplatformandlegacysources. Thedocumentationproducedis:
1)UserGuide.Thisisaquickintroductiontothebasicsystem functionsandtechniquesfornavigatingfromthelegacysystem intoandthroughtheapplicationwindows.
2)QuickReferenceGuide.ThisissimilartotheUserGuide
buttargetspoweruserswhodesignspecializeddataviews. 3)UserManual.Thisprovidescomprehensivecoverageof
informaticssystemoperations.Itisorganizedforstudy, referenceandtraining,includingdetailssystemoperations, use-casescenarios,resolutionsforeachuse.
CHARLESMICHAELMCGUIRE
ASeniorTechnicalWriterandDocumentationArchitect
4)AdministrationGuide.ThismanualassiststheSystem
Administratorsinsettingup,managing,andmaintainingthe informaticssystemasitisappliedtothisclienthospital. 5)InstallationandConfigurationManual.Thismanualassists systemadministrator,configurationexpertsandinstallation expertsinthestep-by-stepinstallationandconfigurationofthe Azyxxiservers,installationoftheclient,general
trouble-shootingofthesystemenvironment.
6)ProgrammerGuide.Thismanualexplainstoprogrammers, andtoconfigurationandinstallationexpertstheprogramsand procedureswrittentoadapttheAzyxxiapplicationtothe
requirementsofthisspecificinstallation.
MIDASOperator’sGuideandTrainingManual.General
Electric,NelaParkcreatedtheMIDASsoftwaretomonitor
lampmanufacturingequipmentandeliminatefinishproduct waste.IdesignedandproducedalloftheMIDAS
documentation.Thefirstmanualswerepredevelopmentuser guides,takenfromfunctionalsoftwaredescriptions,andwritten toconvinceplantmanagerstobuyintothesoftware
developmentproject.Thesecondsequenceofmanualswasused intestingtheinitialsystemprototypes.ThefinalMIDAS
manualrequiredapprovalbylocalunionsasbothtrainingand referenceguidesforthemechanicsandoperators.Themanuals weresousefulandwellacceptedthatmechanicsrefusedtogive themup,evenwhentransferredtootherplants.
ProcessBasedDocumentationofVaporware.
Withoutfunctionalsoftwareandwithnoinformaticdesign information,myteamofwritingconsultantsproducedUserand TrainingManualscoveringboththelegacyandthesoftware upgradefunctionsforthreebusinessgroups.
Amedicalinsurancecompanyupgradeditsfinancialservices mainframewithacomprehensiveprogramreplacingseveral smallerprogramsandmanualprocedures.Software
developmentwasoutsourcedoverseas.Mywritingteam
producedtheUserandTrainingManualsspecifictothethree businessgroupsscheduledtousetheupgrade.Outsourcinghad renderedtheupgradedevelopers,functionalupgradesoftware, andtheupgraderequirementsinformationunavailabletothe writingteam.Thewritingteamgatheredtheinformaticdata requiredtostructureandcomposethemanualsby:
1)Studyingthelegacysoftwaresystem
2)Interviewingthepersonnelcreating,storing,finding, manipulatingandsharingthefinancialandclientinformation 3)Interviewingthegroupmanagersabouttheimprovements expectedoftheupgrade.
Toanalyzetheinputfromthesesourcestheteamused
swim-laneprocessflowdiagrams.Theinitialdiagramsdepicted operationofthelegacysoftwareandmanualprocedures.As interviewingprogressedthechangingdiagramsbegan
projectingtheinformaticprocessflowoftheupgradesoftware. Weappliedthisnewprocessmodelwhendesigningthenew
documentationstructureanddevelopingcontent.
TheUserandTrainingManualswerebasedonvaporware,an
estimateofwhatthefinalupgradesoftwarewouldbe.Asthe softwareupgradedevelopedthemanualswererevised.
LargeDocumentRotaryMicrofilmCamera.
Iwrotetheoperators’manual,administrator’smanual,and service/troubleshooting(boardlevel)manualforthiscustom camera.TherotarycameracouldmicrofilmuptoK-size
(40”x145”)constructiondrawingsfornuclearpowerplants.The cameraincludedimageenhancingcapabilitiestoproducea balanceddensitymicrofilm,andindexingfeaturestoimprove archivingandretrieval.Theoperators’manualdescribed standardandbulkfilmingandmicrofilmingtorestorewornor damageddrawings.
DocumentArchitecturewithLessCost,MoreIncome.To
documentthesimilarproductlinesofrepeatandlongterm
customers,Iestablishedamodularwritingsystemwhich
reducedcreativeexpensesby30%andproductionexpensesby 50%.Thesystemconsistedoftemplateswhichformedthe
structureofthedocument(s)andalibraryoftext/artmodules fromwhichvariousmodulecombinationswouldfillthe
structure.Onlyareasofhighvariationrequiredwritingfrom scratch.LaterIrefinedthesemodularwritingtechniquesintoa sell-ablepackageto1)establishtemplate/librarysystemsfor clients,and2)traintheirpersonneltousethem.Providingthis servicepackageincreasedthescopeofmanycontractsfromone ortwodocumentstotheproductionofanentiredocumentation system.Expandingthescopeofexistingcontractsincreased incomewithouttheoverheadofpursuingnewclientsales.
WritingtoMilitaryandAviationSpecifications.
CreatingdocumentationincompliancewithMilitary
Specificationsisthefoundationofmywritingcareer.Ihave writtenTechnicalManuals(TM),TechnicalBulletins(TB), RepairPartsandSpecialToolsLists(RPSTL)andDepot
MaintenanceWorkRequirements(DMWR)coveringavariety
ofequipment,fromshipboardsewagepumpsanddieselengines withvarioustruck/trailermountedequipment,tocomputer controlledshipboardmulit-generatorsystems.Afewofthe manualsIfoundespeciallyrewardingtowriteare:
1)ADMWRforaTacticalWater(orjetfuel)Displacement
System(TWDS).Theresearch,text,andillustrationscreated forthisdocumentprovidedaconsiderablelibraryforfuture dieselengine,truck,andtrailerrelatedwork.
2)ATMforaShipboardPortable(Two-Man)Firefighting
PumppoweredbyaKawasakisnowmobileengine.Theproject
requiredunderstandingboththeoperationofthesnowmobile engineandtheadaptationsmadetomeettheshipboardpumping requirements.
3)ATMforastate-of-the-artcomputercontrolled
triple-redundant-generatorsystemwhichpowersthe
targeting/fire-controlcomputersofamissile-cruiser. 4)ATMcoveringadigitalmulti-meterforahightemperature andhumidity,combatenvironment.
5)ATA-100Operation,Installation,andAdjustmentdatasheets forcockpitinstrumentation.
CHARLESMICHAELMCGUIRE
ASeniorTechnicalWriterandDocumentationArchitect
RadioactiveMaterialsLicensingPrograms.
IobtainedthecertificationsrequiredtobecomeaRadiation SafetyOfficer.ThenIresearchedboththeNARMandNRC
regulationsgoverningtheradioactivematerialsthattheclient usedinmanufacturingitslevelgauges.FromthesestudiesI wrotethepolicies,proceduresandtrainingmaterialsthat comprisedthecompany’sproposedRadioactiveMaterials
SafetyandLicensingProgram.AfterreviewbytheNARMand
NRCregulatorstheplanwasapprovedandimplemented.I
trainedthefirstgroupofclientpersonnelresponsiblefor maintainingtheprogram.
SOFTWAREEXPERIENCE(years):Writing,DesktopPublishingandGraphicsEditing MicrosoftOfficeProfessional(20yrs.),MSWord(20yrs.),MSExcel(15yrs.),MSProject(1yr.),MSVisio(6yrs.),MS PowerPoint(1yr.),WordPerfect(15yrs.),VenturaPublisher(15yrs.),AdobeAcrobat(20yrs.),FrameMaker(8yrs.),RoboHelp
(6yrs.),AuthorIT(2yrs.),DocuTools(2yrs.)CorelDraw(20yrs.),AutoCadandAutoCadLight(10yrs.),AdobePhotoShopCS
(20yrs.),andPicturePublisher(5yrs.),Snagit(8yrs.). EMPLOYMENTHISTORY
5-2014to1-2015
AeroFluidProducts,Painesville,Ohio
SeniorTechnicalWriter,Documentation
WritingtoUSMilitary,andtoUSandEUaerospace
requirementsIwrote:QualificationTestNoticesandProcedures, AcceptanceTestProcedures,ComponentMaintenanceManuals, withIllustratedPartsList,DescriptionNotes,andService Bulletins.
Note:whenIjoinedthedocumentationteamasprimarywriter inMay2014theteamwasapproximatelysixtoeightweeks
behindschedule.WhenIleftinJanuary2015,Ihadcompleted documentationthatwasnotdueuntilMarch2015.
2-2014to5-2014
Vendor'sExchangeInternational,Cleveland,Ohio
SeniorTechnicalWriter,Documentation
WritingULdocumentationforUSandEUapproval:Response
toApplicationDeficiencyReview,designlayoutandrewrite deficientsectionsofserviceandinstallationmanualfor approvals.
7-2013to10-2013
PhilipsHealthcare,Cleveland,OH
SeniorServiceTechnicalWriter
Edit,rewrite,andreformatexistingproceduresand
workinstructions,movingcontentfromMSWordto
FrameMaker.
PlannedMaintenanceandCalibrationservicemanuals
forPET/CTandMRsystems.Rewriteexisting
manualstomeetnewandcurrentequipment.
2-2013to6-2013
AeroControlex,Cleveland,Ohio
SeniorTechnicalWriter,Documentation
WritingtoATA100specifications:
ComponentMaintenanceManuals
IllustratedPartsList
QualificationTestProcedures(RTCA-DO-160g)
AcceptanceTestProcedures(RTCA-DO-160g)
ServiceBulletins.
Selectionandorderingofmissioncriticalcomponents
fortheassemblyofprototypesandfirstarticletests.
7-2012to12-2012
Invacare,Elyria,Ohio
SeniorTechnicalWriter–QADocumentation
Editandrewriteandreformatexistingproceduresand
workinstructions.
SeniorTechnicalWriter–ITDocumentation
Thegauge/instrumentcalibrationandmanagement
applicationsdidnothavedefiningortraining
proceduresorworkinstructions.Afterresearchingthe
shopfloorandapplicationoperations,Idevelopedthe
requireddocumentation.
Thefacilitiesmaintenancemanagementapplications
didnothavedefiningortrainingproceduresorwork
instructions.Afterresearchingtheshopfloorand
applicationoperations,Idevelopedtherequired
documentation.Allthreeofthesetaskswerepartofthe
corporateefforttogainFDAapprovalfor
manufacturingmedicaldevices.
2-2007to2-2012
ConcurrentComputerCorporation
MediaDataandAdvertisingServices(MDAS)
Duluth,Georgia
SeniorTechnicalWriterandManager
MDAS/Everstreamdidnothaveareliable
documentationdevelopmentprocess.Ideveloped
consistentdocumentationarchitectureacrossproduct
linesandtheprocedurestocreateandupdatethis
documentation.
WhenthecompanychangedfromaWaterfalltoan
Agileengineeringmodel,Iadaptedthedocumentation
processaccordingly.
Whenthecompanyexpandeditsproductsalesbusiness
modeltoincludeserviceofferings,Iworkedwiththe
servicemanagertoadapttheexistingdocumentationto
thenewcontentandtrainingrequirements.
CHARLESMICHAELMCGUIRE
ASeniorTechnicalWriterandDocumentationArchitect
9-2006to1-2007
BlueCross,BlueShield,Columbia,SouthCarolina
SeniorTechnicalWriter(Consultant)
Asoneof6writersontheteam,Iresearchedandwrote
documentationforthosepartsoftheapplication
assignedtome.
Afterresearchinghowthepreviousapplicationwas
used,Iwrotetransitiondocumentationforthoseparts
oftheapplicationassignedtome.
Ieditedtheworkoftheotherteammembersfora
consistencyofstyleacrossthevariouspartsofthe
documentation.
Icoordinatedwiththeteammemberresponsiblefor
consistentlayoutandgraphicconventions.
2-2006to9-2006
BuckeyePipelines,Cleveland,Ohio
SeniorTechnicalWriter(Consultant)
Iresearchedandwrotethesafetyproceduresfor
off-loadinggasolinefromtankerbargesand
distributingittothevariousstorageareasinthedepot.
Iresearchedandwroteproceduresforcalibratingand
testingthevariousvalvesandflowmeters.
Idocumentedtheexistingconventionsformanaging
thetankertrucktrafficthroughthedepot.
1-2006to8-2006
WestfieldInsurance,WestfieldCenter,Ohio
SeniorTechnicalWriter(Consultant)
Edit,rewriteandreformatpoliciesandproceduresand
workinstructions.
2005to1-2006
ClevelandClinic,ClevelandOhio
SeniorTechnicalWriter(Consultant)
Iwasthedocumentationmemberoftheconsulting
teamthatadaptedtheAzyxxi/Insightinformatics
platform,totherequirementsoftheClevelandClinic.
Idesignedthedocumentationarchitectureandwrote
theindividualdocumentsthatexplaineduseofthe
applicationandhowitinteractedwiththelegacy
applications.
1996to1999(3-YearContract)
ArdacCorporation,Eastlake,Ohio
ManagerofProductPublications&Advertising
Irevisedthelookandfeel,andupgradedthecontentof
thepartsservicemanuals.Thisupgradeemphasizethat
ArdacwasnolongerapartsdivisionofMaytagbutwas
againamajorplayerinthecurrencyrecognition
business,forboththevendingandcasinoindustries.
*NOTE:From1973through2005mypartnerandIrana
technicalwritingandpublishingassociationofwriters,graphic artists,editors,andengineers.Thisgroupdocumentedawide varietyofmilitary,industrial,andcommercialequipmentand software.
EDUCATION
MiamiUniversity,Oxford,Ohio:B.A.
Major:English(CreativeWriting)and
Minor:Architecture
IndianaUniversity,Bloomington,Indiana
Graduatework(M.A)inCreativeWriting
WayneStateUniversity,Detroit,Michigan
Graduatework(M.A)inTeaching&UrbanStudies
PROFESSIONALDEVELOPMENT
GeorgiaInstituteofTechnology,Atlanta,Georgia
RadiationHealthPhysics-Instrumentation
UniversityofMichigan,AnnArbor,Michigan
HealthPhysicsRadiationProtection–Bioeffects
LakelandCommunityCollege
NovellCNA-CertifiedNetwareAdministrator
AuthorITTrainingSeminar(1wk):
ClientUserandAdministrator
ComtechServices,Inc.(1wk)SeminarandWorkshop:
Minimalism:CreatingManualsPeopleCanUse