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Mortgage Collections

Dallas, TX
October 12, 2018

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Constance R. Shaw

Dallas, Texas

Phone: 972-***-****

Summary of Qualifications

Proven in Account Management Solid Decision Making Skills Knowledgeable of Alternate Solutions Proven Ability, Pay Attention to Detail; to Analyze Account Data, US LPS,CRM, Sales Force. Proficient in a window based environment: Excel spreadsheet, Microsoft Word, Outlook and Power Point. Bankruptcy POD,Lexis-Nexus, AVM, Citrix, Msp, LPS, Fortracs, LSams, Vendorscape, Acer, Fiserv, CACS and Automated Dialer Systems.


Exceptional and approachable professional. Promote excellent communication, mediation and analytical skills while working independently and in a team environment strengths include loan servicing, Loss Mitigation, underwriting, Asset management, and customer service with an effective combination of financial, organizational and Leadership skills. Critical thinker and adept negotiator. Authorized to work in the US for any employer

Employment History

Credence Resource Management Dallas Texas

July 2016 to present

Medical Billing

Responsible for Commercial Collections on insurance denials for ambulance services for AMR duty to re bill or set up payment arrangements for the consumers following HIPPA guidelines and policy while possessing excellent customer experience.

SDIMKTG Dallas Texas

Sales Promoter August 2014 July2016

Sales Promotions

Personal Finance for Specialized offers to customers exclusively with Kroger Groceries Stores. Acquire new credit card customers taking financial credit application. Communicate brand information to customers and answer any credit questions/inquiries on how the U.S. Bank may determine approval base on credit scores and house hold income. Meet daily/weekly sales targets constantly.

Account Control Technology Collection Specialist October 2015 to March 2016

Collections defaulted student loans for the Department of Education to set up payment arrangements to assist students set up payment arrangements to prevent off- sets or wage garnishment for government loans.Skip tracing tools Call center environment for Inbound and out bound resolving defaulted student loans to qualify for rehabilitation.


May 2015 to September 2015

Medical Inside Sales

B2B Inside sales of medical supplies and equipment’s needed for current clients with extensive training. Knowledge on how to motivate sales force to achieve short and long-term sales goals. Proven success record with recovering retention accounts and profit gains in this competitive market.


April 2013 to August 2013

Junior Underwriter/ Pre- Purchase Reviewer

Responsible for reviewing, analyzing, approving and underwriting Correspondent requests to ensure compliance with organization policy, procedures, federal/state guidelines and investor regulations. Determine decisions/exceptions to paying close attention to details to documents.Evaluate financial statements, credit reports, credit score, property valuation, applicable ratios {debt to ratios, loan to value ratios} and other factorssuch as review for Examine to ensure accuracy and completeness to support loan processors to fund and to close.Ensuring documents are consistent and uphold to company and industry guidelines.Ability to calibrate internal procedures and documents needed to ensure Quality

New bold Advisor Contractor: Fort Worth, Texas

November 2011 to January 2013

Mortgage Operations Analyst:

Performed secondary compliance audits on files. Conducted reviews of loan documents on Originated VA and Conventional loans to validate the accuracy of the data contained within the Mortgage loan files against the clients Loan Application Register ensuring compliance with the HDMA (Home Mortgage Disclosure Act Regulations Regulation C while developing, implementing, and analyzing reports from Loan Originations.Establish and maintained effective communication with the lending associates for completion of required loan Dodd Frank Guidelines. Bankruptcy QA Testing Specialist. Responsible for developing, implementing, maintaining, and enhancing test plans, test scripts and test compliance of Bankruptcy Motion for relief filing. Perform daily quality. Reviews on all loans as they move through each stage of the MFR filing process. Responsible for monitoring. Quality assurance controls and routines in diversified operations to support compliance operations directed by internal bank policies and required adherence to regulatory and compliance requirements which can Involve high dollar penalties and fines for non-compliance. Assists with and directly executes monitoring Controls against regulatory, BSA/anti-money laundering, and state compliance practices.


October 2010 to November 2011


Corresponded with customers, brokers, title companies, and attorneys to facilitate delinquency resolution through advanced contact, consultation, and collection efforts. Analyze and compare short payoff, modification, payment plan, and deed-in-lieu scenarios.Qualified loans to investigate issues for Modification, Deed in Lieu and Short Sales.

National Creditors Connections: Dallas, Texas

June 2008 to September 2010

Loss Mitigation-Default Negotiator/Collections

Responsibilities included negotiation of payments and determining optional workout solutions according to the borrower hardship, value of property, and mortgage insurance guidelines. Submitted workout options such as forbearance,repayment plans, short sales, modifications and Deed in Lieu, and resolved problems and customer complaints in a timely manner. Ensured that all

foreclosures sales were put on hold during the workout process.


Psychology/Communication, El Centro Community College No Degree Fair Debt Collection Practices Act Certification / Trust Securities Certification


American Collections Association / Fair Debt Collections Practices Act

Compliance training annually as required

Dodd Frank S.A.F.E. Act, Accurint, TLO, Truth in Lending Act (Regulation Z) (RESPA) (ECOA-Regulation B)

Additional Skills: Loan Processor, USDA, FNMA, FHA, Freddie Mac, Lotus, LS, Data Entry, Conventional, CHUMS, VA, FHA Streamline Loans and Power Point.

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