Profile
Information System professional with Windows Server and Office proficiencies, two and a half months help desk internship, management and direction of technicians in school computer club for one year.
Microsoft Windows 2000, XP, Vista and Windows 7
and 10
Windows Server 2003 and 2008 management
DNS and DHCP troubleshooting.
Internet Connectivity and network congestion issues troubleshooting.
Troubleshooting of performance and hardware issues. Desktop and laptop upgrades and repairs, Virus and Malware removal (PC repair sidejobs)
Experience in Microsoft Office 2007 & 2010.
Expertise in remote connection tools (i.e. Team viewer 9-13).
Troubleshooting of network printers and file sharing issues.
Expertise in OS Backup and Restore process.
Experience
Bring Your PC To DC October 2012 - present
Owner/Lead Technician
Computer Repair and IT Services
IT Administrator for Gartner Heating and Cooling June 2013-November 2013
Antivirus removal, upgrading software and hardware, IT consultation, computer maintenance and cleanup, Wintac Software
Computer Repair
Repaired video connection on Studio PC from Practical Music Studio. Discovered loose part inside PC and issue was resolved
Computer Repair
Software installation (Office 365) and computer training for Universal Landscaping
Mr. David’s Flooring September 2013- October 2013
Robert Half Technology assignment
IT Support Technician
Part-time Desktop support for client in Itasca: minor work with Active Directory, setting up New PCs, cleaning up hard drives, installing software, Virus and Malware removal, Employee equipment moves, utilization of Spiceworks
Alexian Brothers August 2012 – October 2012
Medix IT Staffing assignment
Help Desk Analyst Level 1
Changed windows login passwords and added profile Information to new Footprints profiles (from Profile/Organization tab) with Active Directory
Used remote access into user’s PCs with Configuration Manager and Go To Assist
Changed user’s passwords (from programs loaded remotely), created new PINs, removed sessions of programs through Citrix
Checked on-call techs, reviewed IT wikis, noted techs unavailable that day through SharePoint
Created Global and Individual Tickets, checked user status and completed terminations with Numara Footprints
Advised users how to use, troubleshoot issues in MS Office 2007
Remote connections to troubleshooting user's PC issues (laptops and desktops)
Added printers through remote access
Escalated calls to 2nd level support or routed to other departments (Network Team, Server Team, etc.) as needed
Configuration Manager
Citrix XenApp
Law Office of M. Gerard Gregoire, Staff Counsel, Allstate & Encompass Insurance May 2012 - June 2012
Kelly Services assignment
New Suit Processor
Data Entry of legal casework utilizing Outlook, CounselLink, TeamConnect and Excel
Sent encrypted emails to Outside Law firms
Walgreens August 2011 - December 2011
AIM Consulting assignment
Customer Service Representative
Answer questions and assist End Users in Lotus Notes to Outlook 2010 migration (results entered in MS Excel 2010)
Routing of advanced technical questions to technical support
Test monitors, workstations for functionality before recycling
Remove RAM and Hard Drives from workstations to be recycled
Robert Morris University, Waukegan, IL September 2010 – December 2010
ICenter Project (Team Lead)-Science Lab webpage form
Developed inventory webpage (initial stage of ongoing project)
Robert Morris University, Waukegan, IL October 2009 - October 2010
President (Lake County Techxperts computer club)
Managed technicians with Help Desk process of student and faculty PC repairs, trained officers for club presentations, held officer and club meetings, slide and campus-wide presentations regarding PC basics (install RAM, replace hard drives, etc.)
Pomeroy IT Solutions, Inc., Waukegan, IL February 2009 – May 2009
Help Desk Analyst Level 1 Intern
Level one training included resetting LAN and Mainframe passwords
Configuring Load Balancing of Lotus Notes version 6.5
Routing to Deskside/PC Hardware support, Printer Toner requests
Anyplace VPN, CMMouse, Lotus Messaging, Teleview, Anyplace Web, AccessNow, Blackberry issues, Siebel Dashboard,
Knowledgewire, Directory Smart 5.0, HP Service Desk 4.5 ticket system
Allstate Northbrook, IL April 1998 – May 2008
Data Entry/Word Processing Specialist
Entered data in spreadsheet for Insurance Appraisers, entered Automobile data in Excel Spreadsheet (Make, Model, Submodel, Brand, Year) at Allstate
MS Outlook, Word, Access, Excel, PowerPoint, IBM Mainframe 3270 at Allstate
(PQS, Vendor Selection and Legal Departments)
Education
Robert Morris University Illinois, Waukegan, IL
Bachelor’s in Computer Networking – Cum Laude December 2010
Oakton Community College, Skokie, IL
Certificate in PC Repair October 2004
References Available On Request