Technical Writer Project Manager

BILL DREW

Technical Writer (+ Editor, Author, Teacher)

*** * **** *, ****, Utah 84058 ********@*****.***, 801-***-****

PROFESSIONAL QUALIFICATIONS

Multiple award-winning technical writer/editor of hardware/software documentation

Accomplished graphics expert with Visio Professional 2000 on diagrams for networks, databases, etc.

Highly trained technical writer, editor, proofreader, & copy editor of hardware/software documentation

M.A. in English (thesis: on composition), Brigham Young University, Provo, Utah

AWARDS & ACHIEVEMENTS

Published The Secret DNA of Writing Essays And Everything Else (e-book on Amazon)

Achievement Award for fast turnaround of urgently needed tech project Nu Skin Enterprises

Summit Award (company’s highest award $500 plus award letter) for Initiative & Contribution in creating a companywide technical documentation system with Visio Nu Skin Enterprises

Ant Award for Initiative & Contribution w/tech diagrams/documents Nu Skin Enterprises

Award of 9.5 out of 10 average on Customer Satisfaction Survey for Technical Support

Capsoft Development Corporation

Award of Excellence (quarterly newsletter article) Rocky Mtn Chapter, Society for Tech Communs

Award of Excellence (press release) Rocky Mtn Chapter, Society for Technical Communications

Award of Distinction (software tutorial manual) Rocky Mtn Chapter, Society for Tech Communs

WORK

Utah Valley Univ ADJUNCT PROFESSOR OF WRITING

taught Engl 2010 (Intermed Academic Writing) & Engl 2020 (Tech Writing)

taught form, content, grammar & mechanics, and language usage

taught critical thinking, organization, and sentence & paragraph construction

Promote A Book EDITORIAL & CONTENT DIRECTOR, ONLINE MAGZN + MISCL

solicited & edited submissions to www.beneaththecover.com (book industry)

edited & wrote parts of books, business proposals, seminar workbook, etc.

Community College ADJUNCT PROFESSOR OF COMPOSITION

of S. Nevada (CCSN) provided teaching and training on grammar and language usage

taught critical thinking and paragraph construction

coached, assigned, and graded students in writing worthwhile essays

Nu Skin Enterprises SENIOR TECHNICAL WRITER

edited technical specifications & project proposals

initiated a personal project that resulted in Nu Skin’s highest award I used

Visio to provide a series of menus that made accessible many technical

company documents & diagrams previously not identified or not accessible

created & maintained 30-40 database diagrams with multiple layers of data

helped maintain our document repository on company website with RoboHelp

got technical information from programmers to create technical diagrams for

analysts, project managers, & database administrators

STSN TECHNICAL WRITER

worked with technicians and programmers to write installation &

troubleshooting docs for worldwide hotel intranetwork

organized, edited, & rewrote Project Manager documentation

Niche Associates SENIOR TECHNICAL WRITER & EDITOR

wrote detailed technical descriptions & executive summaries of Novell Netware

& other network products for the Novell Buyer’s Guide

researched & technically rewrote Novell’s network & Internet primer in its

Novell Buyer’s Guide

Expert Systems CERTIFIED CAPS AUTHOR CONSULTANT

automated legal documents & created expert legal systems for lawyers

(Estate Planning, Wills & Trusts, Foreclosures, Probate, Collections)

Capsoft Devlp Corp DIRECTOR OF TECHNICAL SUPPORT & TESTING

managed 3 tech support workers and created an online Bulletin Board in

supporting & testing 5 products: CAPS Author, CAPS User, CAPS Personal,

HotDocs, HotDocs Database

TECHNICAL WRITER/DIRECTOR OF PUBLICATIONS

worked with programmers to write and publish the original CAPS Author

Reference Manual (600 pages), CAPS User Manual (250 pages), & online

Helps

WICAT SYSTEMS TECHNICAL WRITER

wrote the award-winning Q-One Manual (word processor tutorial; see Awards)

created 6 hardware manuals for 6 different proprietary computers

wrote newsletter articles & press releases; won writing awards (see Awards)

COMPUTER SKILLS

Visio, HotDocs, MSWord, FrameMaker, Excel, PowerPoint, RoboHelp, Ventura Publisher, CAPS

Author, Windows, Internet

Type 60 cwpm

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