Manager Engineer

Ray Louvier

Katy, Texas ***** – 713-***-**** – ***.*******@*******.*** – LinkedIn URL

IT System Analyst

System Architecture - IT Management - Software Engineering

Tivoli Storage Manager (TSM)

Project Management

Server Optimization

Technology Migration

Hardware Integration

Server Deployment

Test Plan Design / Execution

Testing Methodologies

Team Leadership

Extensive knowledge and experience working Tivoli Storage Manager (TSM) versions 3.1 Adstar through 5.5 TSM. Analytical, highly adaptable IT professional with demonstrated ability to develop, deploy, and optimize system architecture with the ability to plan and execute server migrations. Skilled in aligning organizational user requirements with long-term solutions to complex enterprise IT challenges. Strong track record of success building, deploying, troubleshooting and supporting over 200 TSM systems globally for IBM cloud services.

Vast knowledge of current and emerging technologies. Talent for leading highly skilled project teams, and providing expert training for members. Excellent at working cross functionally with diverse teams to successfully complete complex IT initiatives. Seeking to return to a role serving as a server Administrator.

PROFESSIONAL EXPERIENCE

IBM Houston, Texas 2012-2017

Systems Senior Analyst for Cloud Services

In charge of all site builds globally for IBM cloud services. Liaised with Architecture teams to develop strategies for new designs, migrating old hardware to new hardware, and tracking migration progress. Focused on ensuring systems were outfitted with proper security, added to the asset database, and performed change management for go-live. Go-to key troubleshooter for TSM DB2 and other non TSM issues such as with jumbo frames, nic setups, SAN storage, and more.

Credited with deployment, proof of concept (POC), and administration of over 200 Tivoli Storage Manager (TSM) systems worldwide.

Ensured port ip's opened by network for communicating with Netcool, and generated tickets when alerts with created via the Tivoli alert system.

Integrally involved in design and implementation of numerous tapeless site-to-use containers with dedup and storage protect.

Main focal point and project leader for all new site builds of both clustered AIX 7.1 and p822's single servers.

SUNGARD AVAILABILITY SERVICES Houston, Texas 2009-2012

Systems Engineer

Primary Coordinator for all change requests related to TSM, Netbackup, and Evault environments. Followed process created utilizing the ITIL model for process flows. Expertly aided clients with making changes, and advised them on potential risks such as the chance of data loss. Ensured change plans, results, and results verifications documented through the customer ticketing system.

Controlled ticket flow into the change management queue for authorizations, and assigned requests to the proper group of engineers for completion. Reviewed safety data sheets to ensure accuracy of change requests.

Fully accountable for beta testing and rollout for the new portal ticket system Service Now.

TITAN SOLUTIONS Austin, Texas 2008-2009

Senior Technical Consultant

Chief AIX Administrator for TSM environment. Adeptly installed applications, created volume groups, and troubleshot settings to ensure best server performance.

Instrumental in design and hardware layout developed for Capital One to migrate its entire TSM environment from 5.3 to 5.5. The environment included all AIX and TSM servers while also working on IBM 75xx VTL's and EMC San.

Monitored daily migrations from the Richmond, VA site to the Plano, TX site, troubleshooting problems quickly and efficiently while ensuring changes met Service Level Agreement (SLA) requirements.

HALLIBURTON, INC. Houston, Texas 2000-2008

Ebiz Support and Network Systems

Primary AIX Administrator, backup for the Linux Administrator building AIX 5.3 servers for TSM, and on-call Administrator for Linux servers, mostly Linux servers running Oracle. Developed and performed testing on servers to ensure optimal performance as part of the system architecture. Executed all maintenance, patching, and troubleshooting. All work monitored through change management procedures in addition to Sarbanes Oxley auditing quarterly. Worked extensively with Brocade and Cisco SAN switches, and tested and performed POC's with numerous storage systems. Oversaw network connectivity for servers.

Integral member of the Win 2000 rollout team facilitating testing and documentation for Win 2000, Exchange, and various other server backup solutions.

Led several projects with EMC SAN, HP EVA's, and maintaining NETAPPS storage systems including replication of data to offsite locations.

Served as the sole support and trainer for loading, building, and troubleshooting TSM for over 50 sites globally.

Architect of vital disaster recovery solutions for Halliburton's global network of servers, and worked with server clustering of Dell, Compaq, and IBM Netfinity servers.

Created and maintained all storage backups and disaster recovery plans for network appliance storage, 30 Linux web servers, and over 200 Win 200 Servers.

Expertly utilized IIS, I2, Jrun, and other web and portal components to maintain Win 2000 servers and support web infrastructure.

Designated Administrator for Enterprise Storage Management Solutions for Global Halliburton Centers implemented through the TSM rollout.

Prior experience as Network Systems Administrator and Unix/Help Desk Specialist (1989-2000) with Western Geophysical, Houston, Texas.

TECHNICAL PROFICIENCIES

Protocols:

ISO/OSI layers, Ethernet, LLC (802.2), T1/T3, FDDI, ATM, ISDN, Frame Relay, X.25, SONET, SNA SDLC, IPSEC, TCP/IP, IPX/SPX, OSPF, PPP, HTTP, TACACS, CHAP, PAP, Cable DOCIS.

Operating Systems / Software:

Windows 2000, HP OpenView, Cisco Works, DNS, NETSYS, Lotus CC-Mail, Mac software, ARCserve Backup Software, Microsoft Exchange, Novell NMS, Microsoft Office,

Exceed, X Windows.

Hardware:

Sun workstations, Cisco PIX Firewalls, Cisco 12000, 7500, 3000, 2600 Routers and Cisco 65000, 3500, 2900, 5000 Switches, HP Network Devices, US Robotics, DEC Equipment, Kalpana Network Hubs, Stratacom Devices, Adtran ISDN adapters, CSU/DSU’s,

Shiva Comm. Servers.

EDUCATION AND CERTIFICATIONS

HOUSTON COMMUNITY COLLEGE, Houston, Texas

Coursework towards Associate Degree in Computer Science

Certifications

MCP CAN ITIL Lotus Notes 4.6.5 and 5.0 Novell 4.11/5.0 NT 4.0 Win2000 AIX TSM

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