Joycelyn R. Bolden

A decade of successfully managing client expectations, budgets and timelines.

Suwanee, GA 30024

678-***-****

ac7c4u@r.postjobfree.com

RELEVANT EXPERIENCE

Ebix Inc., Johns Creek, GA 2015 - PRESENT

Account Manager

● Lead integration projects from conception through deployment.

● Negotiate all existing renewal contracts for an assigned territory of customer accounts; this includes the execution of new contracts

● Create and execute a territory strategy to proactively target at risk and/or high value accounts in order to meet retention goals.

● Proactively monitor client satisfaction with regular interaction, year end and open enrollment prep reviews.

● Manage several aspects of software benefits enrollments, RFPS, plan designs, and ongoing account support.

● Engage with clients during the implementation open enrollment for requirements gathering all the way through new software implementation training.

● Provide support to contract development to insure statement of work expectations and deliverables.

● Negotiate, organize, validate and communicate project implementation using project plans to inform external and internal customers ensuring their expectations are exceeded. NCR Corporation, Alpharetta, GA 2011-2015

Project Manager/Customer Relationship Analyst 2014-2015

● Managed customer integration projects for company’s products.

● Key member of Petroleum EMV project, delivered on time and under budget.

● Communicated with internal and external clients providing updates to project stakeholders.

Project Implementation Analyst 2011-2014

● Defined processes and tools to ensure on time delivery and customer satisfaction in accordance with the documented scope of work.

● Created rollout schedules and meticulously updated them for clear, up to the minute team communication.

● Identified installation risks and implemented mitigation strategies.

● Managed client expectations during the implementation process.

● Coordinated vendors for delivery of equipment and services.

● Ensured billing data was provided to the appropriate parties.

● Participated in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned. McKesson Corporation, Alpharetta, GA 2000-2007

Project/Event Manager

● Managed all phases of the project lifecycle, from planning to resolution and provided support to over 60 product consultants.

● Supported local and national trade shows such as: Healthcare Information and Management Systems Society (HIMSS) CORE COMPETENCIES

Project Management

Self-Starter

Customer Service

Software Implementation

Product Management

Goal Oriented

Client Negotiations

Decisive

Managing Budgets

Multi-Tasker

A ordable Care Act

Experience

Active Listener

Excellent Time Manager

Dynamic Leader

Organized

Strategic

Collaborative

Planner

Tech Savvy

Motivational

Exceptional Communication

Skills

Customer Focused

SYSTEMS KNOWLEDGE

SAP

ACT

Great Plains

Quick Base

JD Edwards

Siebel

SharePoint

ServiceNow

SmartO ce

Gantt Project

EDUCATION

Certified Associate Project

Manager (CAPM)

University of Phoenix

Master of Business

Administration

Shorter University

Lawrenceville, GA

Bachelor of Science in Business

Management

ATHLETIC INVOLVEMENT

Completed 5 Marathons

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