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All aspects of IT infrastructure management

Location:
Jacksonville, FL
Posted:
October 12, 2018

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Resume:

Dear Hiring Manger,

I am passionate about Information Technology and seeking a position that can leverage my skills and talents that I have developed over the course of twenty plus years working in a 24x7x365 healthcare environment. In the last few years at Ascension my primary focus has been on very large compute platforms; however, prior to that I have directed all aspects of information technology from software development, networking, email and collaboration services, to systems management. In addition, I have served as a corporate designee in legal proceeding surrounding a large outsourcing agreement, large vendor executive relationship management and have extensive strategic planning experience with information technologies and an emphasis on cloud migrations. I also bring a strong security focus on the highly confidential nature of healthcare data with HIPAA regulations which has prepared me to translate that protection of data from healthcare to other industries that require a high level of data protection. In addition, I am currently pursuing my CCSP (Certified Cloud and Security Professional) Certification to further my preparation for moving business functions into the cloud in a secure and protected manner with the appropriate business continuity and disaster preparedness options to the cloud providers. I have recently passed the CCSP exam and awaiting my certificate from the ISC2.

Thanks,

David DiPerna

ac7c3c@r.postjobfree.com

904-***-****

https://www.linkedin.com/in/daviddiperna/

David S. DiPerna

174 Spring Park Ave

Ponte Vedra, FL 32081

904-***-****

Email: ac7c3c@r.postjobfree.com

Professional Summary

Ascension Information Services

Senior Director of Compute Engineering 2017- June 2018

Total oversight of Compute Engineering team comprised of 112 associates and a budget of fifteen million annually.

Managed tier III engineering team to meet and exceed established KPI metrics.

Developed authentication strategy to rapidly authenticate users to applications without the need to preform IP remediations or Active Directory migrations for mergers and acquisitions.

Developed Remote Datacenter strategy to consolidate 17,000 servers in 54 disparate datacenters into two shared datacenters. This will result in a substantial cost savings and reduction of complexity.

Developed the business case and oversaw the Exchange hosted Email migration (180,000 mailboxes) to Microsoft Office 365. The 365 project included the deployment of a Cloud Access Security Broker (CASB) - BitGlass, implementation of an education program utilizing Brainstorm.

Responsible for setting corporate Compute standards and architecture.

Responsibility of managing Microsoft Enterprise Agreement (EA). This extends from vendor negotiations, to yearly true ups, internal audits and recommendations to executive leadership on strategies as Microsoft changes licensing structure.

Ascension Information Services

Senior Director of Compute Services 2010-2017

Total oversight of Compute service line which includes engineering and operations. Since 2010 the service line has grown with acquisitions to $28M annual operating budget, 17,000 servers (Windows and RedHat), 230 associates, 180,000 mailboxes.

Led the server virtualization from 5% in 2010 to presently at 75% virtualized. This is a mixture of VMware and Microsoft Hyper-V. After research and testing Hyper-V was established as a standard over VMware to offset expenditures of ten million dollars in capital and millions in ongoing maintenance cost for VMware.

Managed compute team to meet/exceed established KPI metrics for tier II and III operational incident queues.

Established cloud contracts with Amazon Web Services (AWS) and Microsoft Azure to enable application development and certain use cases that are financially more efficient in the cloud.

Worked closely with the software development leadership teams to create the appropriate cloud environments to support their dev/ops requirements in order to migrate web services from onsite to the cloud.

Designed the business continuity and disaster recovery plan for the compute and storage technology domains to meet the business requirements as defined by the business impact analysis.

Worked with audit team to identify vulnerabilities and devise a remediation plan to resolve vulnerabilities identified.

Developed business case and led SQL consolidation project from physical to virtual on two thousand SQL servers across 54 locations. This project was designed to avoid spending $25M in capital and $1.8M in annual operating costs associated with Microsoft changing the license structure from a per processor model to a per core model. Collaborated with Finance, Executive Leadership, and vendors.

Deployed hyperconvergence clusters from Nutanix, Simplivity and Microsoft 2016 Storage Spaces Direct to compare cost and performance to define a compute strategy utilizing hyperconvergence technologies to reduce cost and complexity of the legacy tiered compute/storage infrastructure.

Developed business case and led the migration of nine thousand servers from Windows 2008 to 2012 or 2016 depending on application requirements.

Led team that improved the work request intake and ordering process at a national level. Established a team and workflow to manage all quoting and ordering. The process and concept were recognized nationally and is being considered as a model for a new national intake process.

Responsibility of managing Microsoft Enterprise Agreement (EA). This extends from vendor negotiations, to yearly true ups, internal audits and recommendations to executive leadership on strategies as Microsoft changes licensing structure.

Developed business case and led the migration of three thousand servers from Windows 2003 to 2012.

Responsible for Active Directory Consolidation Project design and oversight. The project scope consolidated 32 Active Directory domains, over 200,000 Active Directory User objects and over 100,000 computer objects that resided in over 48 data centers, 140 hospitals, 2000+ locations. This effort helped create a standard environment which facilitates easier product implementation, better compliance and audit remediation, and savings due to consistent processes across the organization.

Served as program executive for Exchange hosted contract. Responsible for managing all aspects of the exchange hosting contract holding hosting partner to contract deliverables and service level agreements for 180,000 email accounts.

Successfully led team that collaborated with applications teams, business owners, and other service areas to architect and deploy a Citrix based solution to replace 30% (approximately 30,000) end user devices with thin-clients. This solution saved millions of dollars annually in refresh while also providing a consistent solution for onsite and remote users.

Selected and led the team that installed a user self-service password reset tool to offset service desk staff growth.

Total responsibility for the insourcing of the compute service line from an outsourced contract. This included hiring 125 associates and transitioning support of over 6,000 file servers from former outsourced company. Also responsible for leading project to migrate 115,000 mailboxes from previous outsourced company to a new hosting partner. Total responsibility for managing the $15M service line budget.

Ascension Health Information Services

Regional Technical Manager/Director October 2005-2010

Established technology architecture, strategy, design and standards for Ascension Health Information Systems (AHIS).

Responsible for the governance of the infrastructure outsourcing vendor. This included all aspects of operational oversight, service level agreements and contract changes/disputes.

Responsible for oversight of the infrastructure component of large projects e.g., acquisition of hospitals, PBX upgrades, technology refresh projects. This included budget, design and review with outsourcing partner and local/regional facilities.

Review all CSC service request and change controls.

Review all daily service reviews and weekly/quarter metrics.

Project over sight of the Email migration project from 30 disparate email systems to a consolidated Exchange system.

Technical oversight and architect for Jacksonville’s wireless PACS (digital imaging) deployment in the operating room.

Leader of a national group to establish a national Active Directory standard for Ascension.

Led national team that contractually changed the IT outsourcing vendor’s (CSC) billing ARC (Additional Resource Charge) table. The team goal was to significantly reduce the billing reconciliation problem and drive standardization across the account as well.

Computer Science Corporation (CSC) January 2005-October 2005

Site Service Delivery Manager, Information Technology (SVHS)

Responsible for managing all aspects of Information Technology (33 full time employees).

Responsible for all aspects of service delivery including customer satisfaction, people management, facilities management and operations center financials.

Responsible for ensuring satisfactory delivery of all information system projects.

Work with the client to enhance delivery of services through effective monitoring of programs, process improvement and problem prevention/resolution initiatives.

Manages complex relationships and the clashes of priorities and cultures that occur among diverse groups. Diplomatically reaches agreement on issues between delivery and consumer groups.

Works closely with business manager on monthly/annual operational budgets, forecasts and business plans to ensure proper planning for impacts of marketing efforts, outages, service level agreements and other issues.

St. Vincent’s Health System (SVHS) June 2001-January 2005

Assistant Director, Information Technology

Responsible for managing the following areas: Backbone Infrastructure (WAN/LAN/WLAN), Internet connectivity and security, DNS/DHCP services, Microsoft/Novell file servers, GroupWise E-mail administration, Intranet development, Enterprise software certification/distribution team, Help desk/PC deployment and all Information Technology related projects. Manage a total of 21 full time employees.

Managed the wireless survey (entire campus) and installation. The lead in researching work flows of the health system to select the best devices for mobile communication and point of care devices.

Managed the replacement of the St. Vincent’s campus 3Com LAN infrastructure equipment with Cisco equipment.

Managing the infrastructure team deploying an enterprise wide digital radiology system (PACS).

Managed the team to construct the SV Intranet project from conception to implementation.

Prepare and justify capital and operating budgets.

Managed the replacement of the nursing home information system and surgical scheduling systems. Utilized thin client technology to deploy the applications without incurring the added expense of replacing all the desktop PCs and maintaining consistent performance across entire user base.

Baptist/St. Vincent’s Health System (BSVHS) August 1999-June 2001

Manager, Network Management

Designed and managed the project to separate the BSVHS Information Technologies infrastructure (6,000 node network with 140 servers) for the BSVHS demerger.

Converted the SVMC LAN from 10BaseT shared infrastructure to a switched multi tiered 3com Gigabit/100mb/10mb backbone infrastructure.

Managed the project to replace antiquated software deployment package (approximately 4,000 PCs).

Managed the Y2K project to ensure BSVHS PCs were Y2K compliant.

Managed a team that replaced St. Vincent’s Medical Center (SVMC) host-based Information System with a GUI Client/Server Information System. This replacement was the final phase of a two phased process. Replacement of the SVMC Information System included deployment of 660 PCs, 270 printers and other devices with a budget of $3.5 million.

Prepared and justified capital and operating budgets.

Served as senior project manager for any projects that involved Information Technology.

Baptist/St. Vincent’s Health System (BSVHS) January 1996-August 1999

Senior Network Analyst

Team lead for network infrastructure consisting of 3000 devices (Bay Networks and 3Com) and 60 sites. The WAN connectivity included: T1’s, bundled T1’s, BellSouth 10mb Native Mode LAN Interface (NMLI), BellSouth 100mb NMLI, and DS3 (T3).

Supported the BSVHS server infrastructure, which consisted of: NetWare 3.x and NetWare 4.x file servers, NetWare for SAA, Microsoft Windows servers, Citrix, GroupWise E-Mail and ArcServe.

Redesigned the BMC LAN infrastructure from a FDDI backbone to a multi-tiered Bay Networks 100mb/10mb Ethernet backbone infrastructure.

Developed the Certification Lab (Certlab). The Certlab builds and tests every new/upgraded application for deployment with the software push client. The Certlab performs extensive tests to ensure that the new application will not overlay primary existing applications shared files. The Certlab’s responsibility is to create a stable desktop image and application packages.

Technical team project leader that replaced Baptist Medical Center (BMC) host based clinical information system with Cerner. Replacement of the BMC Information System included deployment of 700 PCs, 400 thin clients (Citrix), 330 printers and other devices with a budget of $3.8 million.

Converted BSVHS file servers from NetWare 3.x to NetWare 4.x (100 servers).

Independent Life January 1994-January 1996

Network Administrator

Installed, supported and maintained Local Area Network. The LAN consisted of approximately 550 devices. The network infrastructure was a combination of Token Ring and Ethernet.

Managed project to upgrade Independent’s e-mail system from GroupWise 3.x to 4.1a.

Programmed and maintained several applications utilizing Microsoft Visual Basic 3.x.

JEA July 1991–January 1994

Assisted with maintaining a 50 plus user LAN at the System Operation Control Center (SOCC).

Preformed utility programming using Microsoft Visual Basic and C.

The Network was a token ring network with passive MAU’s.

Education

Bachelor of Science in Electrical Engineering, University of Florida 1992.

Recently passed CCSP (Certified Cloud Security Professional) exam awaiting on formal Certificate.

Currently pursuing Microsoft Cloud Certification

CCNA (Cisco ID: CSCO10787252).

Microsoft Certified Professional XP (MCP)

Certified Novell Engineer (NetWare 4.x and NetWare 5.x)



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