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Human Resources Customer Service

Spring, TX
October 12, 2018

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Ashwini Waghavadekar

** * ***** ****** ******, Spring, TX 77389 832-***-**** Human Resources Generalist

HRM Certified from SHRM (Rice University) which gave in-depth knowledge into multiple aspects of HR such as HR Management, employment law, recruitment & selection, compensation & benefits, em- ployee development and performance management

Extensive background in HR generalist affairs, including experience in employment recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR record man- agement, HR policies development and legal compliance Certification in Business Analysis / Project Management from Kanshe InfoTech which included comprehensive training in business strategy analysis, investigation techniques, stakeholder analysis & management, business system modeling and processes, and creative problem solving approaches Bachelors in Psychology with emphasis on industrial and organizational psychology Extensive training at Aon Hewitt on different modules of compensation and benefits Professional Experience

2010-2011 Human Resources Associate Aon Hewitt, The Woodlands, TX Served as a healthcare and welfare specialist on a dedicated team that managed and coor- dinated the overall human resources function for a multi-national client

• Administered a range of healthcare and welfare benefits, such as medical and dental, group insurance, life, flexible spending, accident and disability

• Processed COBRA and retiree enrollment after checking eligibility requirements

• Provided benefit orientations and supported annual enrollment, new hire, beneficiary des- ignation and life event changes and claims processing and guided client employees with navigation of the online HR Your Benefit Resources (YBR) tool

• Resolved issues mainly focused on benefits billing; Interfaced with HR specialist and client manager for the resolution of unique cases

• Maintained records and status reports via timely and accurate computer entry

• Ensured strict adherence to both client and Aon Hewitt policy and security standards

• Gained experience in a variety of HR tools & software (SAP, PeopleSoft, CS-PRO, Navi- gator, Siebel, TBA system) and policies (QMSCO, QUADRO, FMLA, HIPPA)

• Attended rigorous ELITE training course on human resources with a special focus on health and welfare benefits

2007-2011 Human Resources Recruitment and Selection Specialist Jet Airways, Mumbai, India 2004-2007 Human Resources Generalist Jet Airways, Mumbai, India

• Promoted the use of alternative techniques (walk-in media, internet) to screen and recruit qualified candidates versus usage of third party agencies to reduce recruitment costs

• Conducted orientation programs to provide new hires with training regarding corporate HR policies and benefits

• Managed team of 4 dedicated to benefits enrollment and maintenance of records

• Conducted training programs for new hires to complete civil aviation requirements / certifi- cation

• Helped develop standardized disciplinary procedures and tracking systems that insulated company from legal risk

• Devised creative and cost effective incentives that such morale-boosting programs and award structures that increased employee satisfaction and productivity

• Scheduled performance appraisals and exit interviews 1998-2004 Senior Flight Attendant Jet Airways, Mumbai, India

• Managed cabin crew – typically 6-8 members for in-flight safety and services Education and Certifications

Bachelor of Arts (BA) in Psychology (with honors) - St. Xaviers College, India Essentials of HR Management (SHRM) - Rice University Social Psychology - Sam Houston State University

HR certificate course - “Managing in a Diverse and Changing World” - Northeastern University Business Analysis / Project Management Certification - Kanshe InfoTech Comp. Skills MS-Windows, MS-Office (Word, Excel, Powerpoint), Lotus Notes Immigration Status US Citizen

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