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Customer Service Manager

Location:
Delavan, WI
Posted:
October 09, 2018

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Resume:

CYNTHIA l SCHULTZ

**** **** ****

DELAVAN, Wisconsin 53115

262-***-****

PROFESSIONAL SUMMARY

CREDIT MANAGER

SKILLS

CASH HANDLING, CUSTOMER SERVICE, ACCOUNTING

WORK EXPERIENCE

*/**** ** 5/2018

VIRFRAN, INC DBA DUNN LUMBER & TRUE VALUE

LAKE GENEVA, Wisconsin

CREDIT MANAGER

• Answer customer questions regarding problems with their accounts.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

• Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

• Receive payments and post amounts paid to customer accounts.

• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

CERTIFICATIONS, LICENSES, AWARDS

CCP. CPP

EDUCATION

9/1968 to 6/1972

DELAVAN-DARIEN HIGH SCHOOL

GENERAL STUDIES

GRADUATED WITH HONORS



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