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Customer Service Sales

Location:
Fort Worth, TX
Posted:
October 09, 2018

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Resume:

BONITA M. THOMPSON

*** *. ***** ****** ● Duncanville, Texas 75116 ● 469-***-**** ●ac7by9@r.postjobfree.com

CAREER OBJECTIVE

My career objective is to experience growth with an organization and provide unparalleled customer service that is supported by the ability to communicate with internal and external customers effectively.

EDUCATION

ITT TECHNICAL INSTITUE, DESOTO, TX

Associated of Applied Science, March 2015

Major: Business management (93.0 Credit hours), GPA 3.98

Strayer University Bachelor of Science Business Administration, Current

SCHOLASTIC ACHIEVEMENTS

National Technical Honor Society May 2014

ITAC Student Ambassador

Graduated as Class Valedictorian

PROFESSIONAL EXPERIENCE

OUR FUTURE CHILDREN, DUNCANVILLE, TX

Site Supervisor 02/2014-June 2018

Monitor and Supervise children ranging in ages of 4 to 18

Provide tutoring on a one-on-one basic

Create and maintain a healthy and clean environment for children to eat nutritious meals

Develop and monitor daily activities to stimulate the children’s thinking, creativity and social skills

ITT TECHNICAL INSTITUE, DESOTO, TX

Assistant to the Director of Career Services 03/ 2015-03/2016

Assists the Director with operational reports

Develop and maintain employer relations; solicits job opportunities from employers

Coordinate Career Days for recruiting activities

Create effective marketing strategies/materials to increase participation in Career Service events

CERTIFIED PAYMENT PROCESSING MERCHANT GROUP, CARROLLTON, TX

Business to Business Merchant Sales Consultant 06/2012-10/2012

Prospected daily via cold coals or B2B canvassing

Educated potential client regarding the Durbin Amendment and how the amendment would

financially benefit their organization

Reviewed clients previous monthly merchant’s statement

Presented to clients all of their options, converted their existing business and or sold new equipment

and or up-dated equipment

Completed paperwork with accurate proficiency

ADT HOME SECURITY, CARROLLTON, TX

Residential Resale Account Representative 09/2011-06/2012

Sold home security system to residential homes

Revitalized delinquent accounts; updated daily through Salesforce.Com to ensure accurate records

Marketed prospective clients via cold calling or canvassing

Developed and delivered Sales Presentations

FAITH MEMORIAL HEADSTONES COMPANY, DUNCANVILLE, TX

Owner/Operator 10/2009-10/2011

Directed the daily operations of the Sales Department

Developed and implemented ales training manual

Established work standards and evaluated Sales Counselor performances

Designed sales and marketing material

Managed sales force of 4 employees through training, motivation and weekly sales meetings

STEWART ENTERPRISES, HOUSTON & DALLAS, TX

Family Service Counselor 09/2005-10/2009

SERVICE CORP INTERNATIONAL, AUSTIN & HOUSTON, TX

Family Service Counselor 01/1994-01/2005

Delicately handled customer service problems

Arranged follow-up after care visits with At-need families’ are families that have experienced the loss of a loved one due to death)

Sold related products and services on an At-need and Pre-need basic

Worked with funeral directors to coordinate funeral service

Handled all necessary arrangements for cemetery committal services for both our own funeral home and outside homes as well

Worked in a congenial environment together on a team as well as individually to maintain and exceed industry quotas mandated by area managers

Consistently met and exceeded monthly sales quotas of $40,000.00 be meeting families that walked into the location, prospecting daily, or working with competitor funeral homes and religious organizations to purchase our products.

ADDITIONAL RELATED SKILLS

AT&T COMMUNICATIONS

Hotel Billing Information System

Assistant Manager

Supervised and trained staff of 30 employees for multi-$1,000,000,000 accounts

US ARMY RESERVE

Material Supply and Accounting Supervisor

Responsible for systematically ordering and maintaining a well-organized supply unit containing repair parts for the entire 871st Engineer Battalion. Solely responsible for ensuring that our vehicles was always ever ready for combat.

ADDITIONAL SKILLS

Strong Communication and follow-up

Ability to organize work effectively, conceptualize and prioritize objective and exercise independent judgment based on a an understanding or organizational policies and activities

Ability to work autonomously and as a team oriented individual

Ability to use a personal computer and other office equipment



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