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IT Specialist

Norwalk, CT
October 09, 2018

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John Picanza

“Methodical hands-on IT professional with progressive experience within the medical, broadcasting

Government, and resort industries”

Norwalk, CT 802-***-****

Technical Support Specialist Network Administrator Systems Analyst


Adept at implementing new processes, evaluating organizational

productivity and technical infrastructure.

Technical background includes Systems and Network

Administration, User Support experience, and a strong combination of applications and

equipment knowledge.

Experienced in fast-paced environments with a Customer Service focus reflecting:

Proven ability in systems administration including analysis, installation, maintenance, and repairing hardware, software and peripherals.

Demonstrated advanced knowledge and proficiency in all aspects of hardware/software required to successfully assess, diagnose, remedy.

Combined extensive daily on-the-job training equating to similar exposure and/or curriculum

of Microsoft A+ Certification, Network Specialist, MSCE, MSCP, and Novell CNE.

Reputation for professionalism and integrity with strong communication, interpersonal and organizational skills.


John Picanza PAGE 2

Professional Experience:

Absolute Logic Helpdesk Engineer CT

Oct 2017 – May 2018

Environment: Windows Server 2012/20008, Windows 7-10, Antivirus/Malware,Active Directory, DHCP, DNS, VPN Remote Access, Google Apps, VMware, Hyper-V.

Responsible for remote support of workstations, servers and network functionality.

Maintaining online, identifying potential problems, and researching and following up on all problems from helpdesk.

Provide technical support, troubleshooting and diagnosing hardware and software problems. Produce manuals and sop’s with Clarify.

Using tools as Kaseya, ConnectWise.

Providing full support for all Sophos Firewalls and antivirus software.

Four Seasons Sotheby’s International Realty Network Engineer VT

June 2016 – November 2016

Environment: Windows Server 2008/2010, Windows 7-10,, Antivirus/Malware,Active Directory, Helpdesk, DHCP, DNS, VPN Remote Access, Google Apps

Responsible for the configuration and implementation of workstations, electronic audio/visual components, as well as general troubleshooting and helpdesk management.

Maintaining equipment, identifying potential problems, and researching and following up on all desktop-related problems including offsite support.

Provide technical support, troubleshooting and diagnosing hardware and software problems, including level support for all users local/remote.

WFFF/WVNY Broadcast/IT Engineer VT 2013 – May 2016

Environment: Windows Server 2012/2010, Windows 95-10, Microsoft Exchange, Antivirus/Malware,Active Directory, LAN/WAN, TCP/IP, DHCP, DNS, VPN Remote Access

Responsible for the configuration and implementation of workstations, servers, switches, electronic audio/visual components. Network storage, telecommunications, as well as general troubleshooting of hardware and broadcast systems that are used across the television industry.

Proactively involved in maintaining equipment, identifying potential problems, and researching and following up on all desktop-related problems including offsite support.

Provide technical support, troubleshooting and diagnosing hardware and software problems, including level support for all users local/remote.

Northern Counties Health Care Systems Administrator VT 2008 - 2013

Administrator for a health care service organization through a rural network of five-community Health, Dental and Medical practices in partnerships with three different hospitals. Designed system infrastructure and established system specifications by conferring with users; analyzing workflow, access, information, and security requirements.

Environment: Windows Server 2003-2010, Windows 98-10, Microsoft Exchange, Active Directory, LAN/WAN, TCP/IP, DHCP, DNS, VPN Remote Access, Antivirus/Malware, Xenserver

Directed all system implementation by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.

Administer system maintenance by performing system monitoring, analysis, and performance tuning.

Secured system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; maintaining documentation.

Provided 24/7 support to the servers connectivity to all networks via Virtual Private Network, Fiber Optic, and Interface connections.

John Picanza PAGE 3

Wiedmann Electrical Technology Computer Support/Electrical Maintenance VT 2004 - 2007

Hands-on, day-to-day network and application support technician-providing support in electrical insulation for transformer manufacturers and transformer users.

Environment: Windows Server 2003/2008, Windows 95-XP, Active Directory, Group Policy, TCP/IP, DHCP, DNS, Wonderware Suite

Updated computer systems, resolving departmental technical issues and programing Allen Bradley/General Electric Logic Controllers. Develop programs for factory use.

Electronic troubleshooting on low voltage circuits and build/design control devices.

Trans Digital Technologies Asst. Systems Administrator/Onsite Technician CT 2001 - 2003

Located within the US State Department’s Consular Affairs Passport Office. Assumed responsibility for assisting with overall coordination of information technology activities within the Norwalk, CT location. Assisted in the development of overall corporate IT strategy. Held a US government active security clearance.

Provided system management and operations support to provide quality computer operations, processing applications systems, resource management and availability, systems analysis, and assists with design and development.

John Picanza Computer Help Independent Computer Consultant FL 1986 – 2001

Installing LAN networks in prestigious resort locations including the Forest Country Club, Mooring's Country Club, Vines County Club; Country Club of Naples, Royal Wood Country Club, Marco Island Country Club.

oInstalling, training, and supporting Clubs’ Point of Sales (POS) systems.

Supporting a billing office for Naples Radiologists; maintained their network/software upgrades.

System Administrator/IT Broadcast Engineer for Fort Myers Broadcasting:

oMaintained all networks and in-house PCs including providing system maintenance and administration of users on Novell, Windows NT, and Newswire system running on DEC VMS.

oEnsured the maintenance of the Weather Department's computer systems for WSI and ADC (Doppler), Earthware and Still store.

oSustained the working order of the Newsroom's computer network consisting of 40-80 PCs and dual Dec Alpha Servers with level 5-raid system.

oSet up broadcasting prompter computer for studio; designing a system to integrate all LANs using 3Com switches and hubs, remote dialup services for the News Department and TV sales.

oMonitored and repaired all in-house printers and all computer hardware.

TCP/IP Technologies and VPN Remote Access; Ethernet, WAN, LAN, DHCP, and DNS; FTP, SFTP, Telnet

Microsoft Active Directory, Group Policy, Exchange, Office Suites. Web Design. AutoCAD. Antivirus/Malware, Browsers. Adobe Products, Cisco: ASDM, Anyconnect. Google Apps, Wonderware Suite

Windows Versions: 1.0 to 10. Server NT3.1 to 2012R2, Linux, Novell, Apple OS/OSX, Dec VMS; UNIX & Solaris, Xenserver, VMware. IBM/HP NAS/SAN: iNews, Grass Valley Ignite, Ross Expression, Digital Broadcast MediaBank

Electronic Technician experience with all desktops, laptops, and servers. Raid Server Storage. Printing, Multifunction Network/Wireless Devices, and Mobile devices. Android,iOS.

System Backup and Imaging

Networking Protocols:


Peripherals Software:


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